Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Changing my bank details for direct debit

I need to change the direct debit for my account for telephone (REMOVED) but I am abroad for the time being. How can I do it online

NC43781178

I still didn't receive my new sim card. The order was raised on the 17th march.

O2 switch up -online route

Hi Has anyone done the switch up process yet through the online process. I was just wondering if you had, how long did it take from accepting the returned phone and passing all the checks would they pay off my previous loan? Reason I'm asking is my b...

Price match query

Hi. I have found a better deal elsewhere. Your deals aren't as good. Before I leave, are you able to price match please?

My bill

I've paid for my device and will be cancelled my direct debit tarrif. Prices currently ove 70 pound I'd ridiculous. Went to an 02 store and they were no help. I will be leaving 02

My temporary phone number never changed back to my original phone number

I changed phone plan two days ago and was promised that I keep my phone number. I was given a temporary number for 24 hours and was told it would change back. It never changed back. When do I get back?

How do I actually speak to someone from o2 it keeps diverting me here?!??

How do I actually speak to someone from o2 it keeps diverting me here?!??I need a VAT breakdown which they annoyingly stopped and every time I click ‘contact us’ I get sent to a customer forum

Sim lost and stolen

Hello My phone was stolen on Tuesday at work and I called o2 about replacing the sim card with the same number they said they will send a new one. When checking online it says order status complete? What does this mean because I've not recieved my ne...

Over charged

Hi there, there are a number of charges I don’t recognise on my bill. They are all going to iTunes or Apple which I don’t use? Are you able to look in to this for me please?

Travel Bolt on Hong Kong

I opted in for the travel bolt on to use in Hong Kong. I am currently in Vietnam using an eSIM for this country. However when I travel to HK I will use that o2 bolt on £6 a day , which seems good value. I just wanted to know if there is something I h...

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