Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switched away using PAC, no final bill, no myO2 access to account and customer services lying

Honestly baffled by O2. I arrived from Virgin Mobile in May, and I used my PAC on December 27th as iD mobile had a better deal. Immediately, 28th December, my number disappeared from myO2 ... I can still log in but only see o2 wifi as the only servic...

Resolved! Sim only tariff

I have just changed my tariff to sim only. I received an email to say my travel zone has been removed. Under tariffs it says if I have a 100GB data plan I should retain this. My new tariff is over 100 so not sure why it has been removed?

Royal Mail Potential Lost Return

Hi, Not sure if this has already been asked. I returned a contract phone to O2, using the prepaid Royal Mail label they supplied. The tracking says delivery due **Personal info** and I’ve had no update since, also no communication from O2 regarding t...

Resolved! Order a replacement sim card

Order a replacement sim card

Phone order

how do I complete my order now I gave cleared a credit and security check? Thanks Nick Moss

Resolved! Harassing calls

I’ve been experiencing continual calls from your agent . He is mostly unintelligible .i tried and half understood him and gave him my email and security answer . He repeated again and again the same info which I agreed to until it became painful for ...

Resolved! I would like to print my bills

I would like to print my bills for the last 3 months please. Where on the app do I find the actual bill statement with my name and address?

Too many Sync subscriptions on contract

I’ve just discovered when going into the O2 shop to potentially upgrade that I’ve got two Sync subscriptions on my account. Therefore, I’ve been over charged since I took this contract out in January 2023, therefore, please can this be refunded as it...

Resolved! Giving cancellation notice

I am trying to cancel my phone contract within the app and just keep going around in circles without success.

Refund

Hi I received the following message today about refund. Account No:**********We would like to send you a refund of £9.09. Please sign in to or register for My O2 here and provide your bank account details.

O2

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