Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM swap not working

I changed my plan and asked to use my current SIM. It seems the order has been put down for an eSIM which my device does not support. It is now 36 hours and I am unable to use my phone as there is no service. I need this to be urgently resolved as I ...

Resolved! Bill

Hi I can't pay my outstanding bill till the 17th that's when I get paid and 02 has cut my phone off I need my phone for work.

Resolved! Change phone number in iPhone settings

Hi all,I have just joined O2 on a pay monthly contract. I have ported my old phone number across from my previous provider (three) and this took place today. The only issue I’m having is my ported number is not showing in my phones settings, it’s sho...

Default Removal

I was wondering if someone would be able to help or give advice my partner tried to cancel her o2 contract but was having issues and after we thought it was resolved they sent a bill for what we thought was them trying to bill for uses after it was c...

porting

I changed over from BT to O2 and was given a porting date of 28/11/2024 this never happened and after 8 or so phone calls to O2 I keep getting the same answer give it 5 to 7 days and it will change over which has not happened. the last 3 calls i I wa...

How To Speak With a Real Person about PTP Plan

Hi Guys I need to know how can I speak with someone about the PTP. I have been chatting and calling the O2 support and it is the most useless and pathetic service. There is no 2ay to speak with a REAL person. Can someone help or should I just leave O...

Lost Service

Transferred to O2 in November. All fine till yesterday, then lost network access. Customer Support via ano phone in Tesco Store couldn’t resolve immediately and had no explanation for loss of service. This is my only means of contact with the outside...