Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Missing Voucher code - Samsung Galaxy Buds 2 Pro

Is anyone else still having issues with a missing voucher code? I bought the S23 256 GB base model back on 30/09/23 with the earphones being the final deciding factor. I've contacted O2 3-4 times through their phone line for them to say I should wait...

ElliottS by Level 1: Joiner
  • 15 replies
  • 1 kudos


I was overdue on my bill so I’ve payed now but have been blocked from using my internet and sending texts phone calls seem to work, I went onto my 02 to pay as I didn’t think I’d payed, turns out I’ve now been charged twice and still blocked

esim sim and o2 app

I am having the hardest time with o2. I hope someone on here can help...I ordered a new iphone and requested an esim. I began setting up my phone today. I went onto the o2 app to chat to the 'bot' to find out how to activate the esim. I was told to g...

Sjj83 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Vat invoice

Please can I have a cat invoice for my mobile number *********** for January to June 2024 - thank you [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Leon11 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Cancelling mobile contract

Hi, i want to cancel my mobile contract but can't find the option online or live chat. Does anyone know where I can find this?

Dejavu1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Still no £1 AirPod code?!

Still no code for £1 AirPods after purchasing Apple Watch series 9. It’s been almost 40 days and I’ve contacted 02 via the app twice and told both times it will be passed to the relevant department. Seeing this is a consistent problem with there prom...

SamBlack by Level 1: Joiner
  • 28 replies
  • 1 kudos

Waiting for application to be approved

Hello, I placed an order yesterday morning and received an email at 08:41 saying that my application needed to be reviewed and that I would hear back within 24 hours. Is there an update on this?

Lucy93 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! No response from O2 Fraud Team

Hi, We have had a couple of O2 loans and accounts opened up in mine and my husband’s names, and have been unable to get through to O2 Fraud team. We have tried customer services multiple times; who have gone on to raise fraud cases but never a respon...

E_Rochas by Level 1: Joiner
  • 10 replies
  • 0 kudos