Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I've been disconnected

I've been cut off and I can't ring 202.

Resolved! Can I use my phone in America without being charged?

I am going to America on Wednesday. Will I be able to use my phone without it costing me?

request pac code online not working

When i go to request a PAC code online i get to the stage of when are you leaving and no matter what i do the NEXT button is greyed out so it doesn't continue, is this just some underhanded tactic to *bleep* people off.And why if you have more than o...

Resolved! Call Charges to Northern Ireland

I have been reading on this board that call charges to Northern Ireland are included in your allowance. However when I asked customer services last week, before I made a call to N. Ireland, that the call will be charged as an International call. I qu...

Resolved! Access to platforms

I cant get Facebook or Instagram to load any more. Does anyone have any ideas how to get back on them?

Resolved! upgrades

hi iam looking to see my upgrade options

Delinking nightmare

I asked for my airtime tariff to be delinked.from my device plan after 24 months, as per my contract, and o2 cancelled the whole contract and are now threatening me with debt collectors but it was them who cancelled the contract not me. Have contacte...