Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Left o2 in March, still getting £0 bills in July

I left o2 because of stuff just like this … anyone got any idea how to get this resolved? I cancelled all my accounts in March. Because o2 did this weird thing where they wouldn’t let me pay off my device plan completely on one of the accounts … they...

Resolved! How to leave 02

Ho do you leave 02 ? I have tried everything on this website and I am just going around in circles . Help and support sends me back to the same info . Virtual assistant tells me to go back to help and support . I just want to cancel my pay monthly SI...

Use switch up to cancel a contract?

So, I currently have a plus plan with a honor magic V3 and I want to upgrade to a Fold 7 (just my cavemen brain needing the new shiny shiny). Thing is, I found an offer on Samsung's own website for the 512gb Fold 7 with an unlimited (data, minutes an...

RCS Chats awaiting verification, how long it takes?

I recently bought a new phone, and I requested a new O2 SIM with same number which I've since inserted in the new phone, I'm pretty sure RCS chats on Google messages was working after I'd done this, however now its saying setting up, trying to verify...

No Data Coverage

Hi, I am using a Iphone 15 pro. Since around May 2025 - I am having issues. When people try and call me it automatically goes to vmail. I get an error message on my phone which says unable to connect to mobile data. In May I visited my local o2 store...

Resolved! going to egypt

whats the best was to go about using my phone whilst in egypt, without getting loads of extra charges ?

Resolved! Data Roaming in the USA

Hi, I will be travelling to the USA perhaps this September/October. Do I have free data when there or do I have to pay for an Add On?

Charge to mobile

I've seen a few threads about this and am experiencing the same problem - I'm hoping someone can help. I've been using charge to mobile for various online purchases and for Google Play store & Netflix subscriptions but suddenly now I can't charge any...

Resolved! Letter from O2 saying I owe money to a debt collection agency.

I have been sent a letter from O2 claiming I owe them £44 from three years ago and that this debt has now been sold to a debt collection agency, Lowell. This is the first I have heard of this debt, it doesn't appear anywhere in my account and I've ne...

02 switch up online

Has anyone used o2 switch up online and could explain to me a little how it works? Like do I have to send my phone back before getting my new phone?

O2

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