Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Unlinking AirTime And Device Plan

Contract started in 2023. I am over the 24 months. I wish to end my airtime contract and continue paying the device plan monthly but there are no clear instructions on O2 how to do that. The easiest way for me as I want to keep my number is to reques...

Brought my old number over to O2 but all calls fail.

Just carried my old number over to O2 from three mobile but i cant make calls or receive them. I get call failed message. Can anyone advise please?

Stolen phone - how to contact o2 without a phone

Hi all, How does one go about contacting o2 about a stolen phone when you can't ring them or use the my o2 app? The virtual assistant is next to useless as it just says you have to report it to o2 within 24 hours then gives me a phone number. When I ...

Resolved! Galaxy watch Ultra

Hi, I have just ordered the Galaxy watch ultra I had noticed that it has gave me its own number for the data for the watch, what I'd like to find out is that is it not possible to have the same number for the phone and the watch? I know that EE and V...

I am trying to get 4 x sim only monthlys

I am trying to get 4 x sim only monthlys the deal is on both uswitch and Money Saving Expert. I click through on the deal, set up my O2 account and when I go through complete purchase it gets blocked either with you've exceed the maximum number allow...

Resolved! Data roaming bolt on for Morocco Zone 3

Hey, can someone help me please, I am so confused by the O2 website... I went to Morocco a year ago and bought a data roaming bolt-on. I've just tried to do that again but there seems to be nowhere to buy the bolt on on the website, I just keep loopi...

Resolved! Prof of usage

Hi I need prof of usage of my iPhone 15 pro max with the emi number to the phone

Cannot make calls in Australia

I'm in Australia and have a UK O2 pay monthly SIM with the all inclusive travel add on. All was well until recently (Dec 24) but now I cannot make any calls including to O2 helplines. Nor can I find a way to report the fault on their annoying website...

O2 Mobile Tariff Bill Double What It Should Be

Last month I changed my mobile monthly tariff, which reduced the cost to £32. I was told that the balance of the old tariff would be taken into account when the bill for July and August arrived (nothing to pay for July, and a reduction for August). I...

Sent phone off for repair

My phone broke and i havent been able access my emails to get the repair booking information. I finally got into it and sent it off but it was longer than 1 month. O2 have received the phone but i havent heard anything. Will they still look at it? Th...

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