Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Charge to Bill Cap

So I was on O2 chat and requested a charge to bill cap of £20 to be added. Had confirmation this was done after one of the users on the account run up £270 additional charges on charge to bill. Ive now noticed that this obviously wasnt done as its cu...

Resolved! Lost phone abroad - Cannot contact O2

I have lost my phone abroad so cannot ring O2. I need to convert my sim to an esim if possible so i can use it on my new phone. Online chat does not work, I have tried instagram and facebook but got no reply please help

Just got new s25 and put old sim card in mo service

I've just setup new s25 ultra and put sim card in from old s24 ultra but have no mobile service

Resolved! phone contract

hi , im still paying for my daughters phone contract she upgraded back in jan for the latest iphone now shes not around im having to carry on paying for this , she still has the phone but put another sim card in from O2 , i dont know what to do and d...

Resolved! Apple Watch data plan - contract length?

Hi, I have an O2 sim only plan - couple of months into a 12-month contract. I have my own Apple Watch, and I’m interested in adding a data plan for this (I’ve done this previously with EE) I can see the data plan for Apple Watch is £7 a month, with u...

Resolved! Change phone not package

Can I change my phone to another with a compatible sim without having to change my package - ex Virgin Unlimited Package

Resolved! Contract end

How do I find out when my tablet contract ends. Will o2 stop taking the direct debit. I can't access the details on my o2

Resolved! Services turned back on

Hi my outstanding payment has been paid but all my services have not come back on

Can’t send anymore codes ! Can’t get into my o2

I can’t access my o2 to view/ pay my bill, keeps saying can’t send anymore codes!! Not getting anywhere with o2!!

Roaming questions

Hi, I currently have both the O2 Travel (Zone 2) Bolt On and the O2 Travel Inclusive Zone Bolt On as a Volt customer. As I understand, these allow me to use data, calls, and texts in Europe and 27 extra countries outside Europe. I’m currently in Turk...

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