Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Network poor reception (signal and speed)

I have been invited to switch from Virgin Mobile to O2 as part of my Virgin package.I have noticed that my signal is often switching to 3G in areas where in the past I have had no problems.This is frustrating as things like online payments, Apple Pay...

Giove by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change my email address

I want to change my email address because I can’t sign into my account O2 , my phone number is , my name is David , my correct email address [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

David83 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No signal/service tried everything

No service since yesterday where I live. Only when I’m away half a mile from here I get service around 2 bars. I’ve tried everything, network reset turned phone on & off. I moved to o2 because I was having the same issue with my previous provider. Bu...

Aishah by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! how to leave these guys

I have moved to another provider but no idea how to cancel this account as they never help via support

simon505 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Old phone number

Recently got a new phone with O2 and requested my old number be kept on. This hasn't happened, can anyone advise? Thanks.

Ben22 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Keeping your number form.

Hi, I am currently with giff-gaff, waiting for my new O2 sim to arrive in the post. When it does, I would like to port my existing number over to O2. However, I am finding the first page of the form a bit confusing. On the first page, it asks for my ...

Resolved! New number not on SIM card???

 Hi, I just received my new sim in the post. I received all the paperwork via email which included my new number. However, this new number is written NOWHERE on the packaging? Is this standard? The whole reason I wanted to know the number in advance ...


Resolved! A dishonest ploy by o2

About a week ago I received a SIM card from O2, I thought it was another promotion and simply threw it in the bin as I don't need another service. Today I check my account and see that I have been charged £10 by O2. It has taken me half a day to work...

Resolved! over charged for roaming

I went to Croatia, which is long and thin and shares a border with Bosnia and Herzegovina. I got a text saying that croatian roaming was taken out of my UK usage, and another saying that roaming in Bosnia and Herzegovina was going to be very expensiv...

Simon__ by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Sim plans

Hi i want to end my plan

jodi40 by Level 1: Joiner
  • 1 replies
  • 0 kudos