Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New device

Tracking my phone. But haven’t my current phone as it’s smashed so can’t viewanymessage

Cancel sim

I recently joined virgin and took a sim only deal at the same time , I now wish to cancel this within my 14 days please as I have no need for the deal , regardsalana Lusby

end of contract

how to end my contract

My02

I can’t log into my 02 but when it does let me it says I have no contract or subscription with you. I’ve been a customer for years and changed to pay monthly now I can’t use my02

Wrong phone

Can someone help please? I’ve now called o2 customer services 3 times and each time I’ve got a different answer. I ordered a Google Pixel 8 pro 256gb LIKE NEW condition las week which was delivered Monday. Unfortunately they sent the 128gb version ra...

Resolved! New Apple Watch on existing Sync-1 plan

I had an Apple Watch Series 6 GPS+Cellular which I bought through O2 on a device plan + Sync plan about 3 years ago. I've since paid the watch off in full. Last week, I paid for an out of warranty battery replacement on the Apple Watch, and Apple sen...

Incorrect default

I’ve got an incorrect default on my credit report from O2, showing since Jan 2024. Only noticed when I checked my credit score this year so no notice of it! I do not nor never have had an account with O2 (took a sim only out Dec 2023 but cancelled da...

Cancel monthly payment

Hello, I currently have a monthly plan that id like to cancel. I am in Mexico and do not have access to calls from here, how can I do it? My number is [removed] and my monthly payment is 12.73£. please let me know how can I proceed. thanks [mod edit:...

02 legacy team number disconnected

Used to use 0800 902 0217 to get through to legacy as I have a complaint with o2. With ombudsman was told they would have maintaince till today however tried now says that number is closed .is there a new number for legacy team or someone that can lo...

Contract End

Hi, I've just smashed my phone as it was left in the road and was wondering how long I have left of my contract and if an upgrade is cheaper than getting the current one fixed. I have no access to MyO2 as the phone is smashed.

O2

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