Pay Monthly
Get help and support from other community members with your Pay Monthly service.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Need a nano sim for new phone

Hi, I have upgraded to an iPhone 13 Mini and need to change my existing sim to a nano sim

Kaper by Level 1: Joiner
  • 1 replies
  • 0 kudos

Credit check

Last Wednesday I ordered an iPhone 15 Pro with a Sim as a monthly contract. They said they'll do a credit check and get back to me in 24 hours. Nobody got back to me until today (6 days later). The email said the credit check was approved and to log ...

Resolved! Tariff

Good evening. I have received a text message saying I am out of contract and my monthly AirTime Plan is £20.40. I have previously been paying £10.14 a month so I'm sure you can see my confusion at such a price hike and wanted to check this was not a ...

Annoyed17 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Why cant you cancel an O2 Tablet Airtime Contract ?

Why is it impossible to cancel an O2 tablet airtime contract ? The tablet has been paid for but O2 still want me to keep the airtime contract unless I cancel the contract so I tried to : No way to do this online , the number they give you to call kee...

Dia-Fit by Level 1: Joiner
  • 3 replies
  • 0 kudos

Logging online from abroad.

Hi, I need to pay my overdue bill. However, I am abroad so cannot receive texts to log onto my online account. is there a way I can log on without the text message? Sinead Kinsey

Sineadk by Level 1: Joiner
  • 1 replies
  • 0 kudos

My order

Hi, yesterday I purchased a new phone which was due to arrive today.I have had no DPD message and a delivery man from DPD came to my door with my new phone and asked for my 4 number pin. I have no pin sent to me and I was refused my phone.

Cerise by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hello, I have cancelled my contract with you within the 14 days... How is it possible that you are still charging me?

NIki4 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Bill Tariff

I have received a text message which seems to imply my bill will be increasing. Please can you confirm?

DiTarriff by Level 1: Joiner
  • 1 replies
  • 0 kudos

Switching 4 numbers from business contract to personal contract

I have 4 numbers on a business contract which, for various reasons, is no longer required by my business. The contract is through an O2 partner and expired Dec 2023. I would like to add these numbers to my personal contract through an online offer vi...

Rob99 by Level 1: Joiner
  • 9 replies
  • 0 kudos