Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 452547 Views
  • 2 replies
  • 2 kudos

Missing delivery pin.

Good afternoon team, My smartwatch arrived today unfortunately the driver couldn't leave it because I don't have a pin for delivery. Kind regards John Lewin Taylor

Jlt14 by Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos

Resolved! Phone undelivered, approaching 2 weeks

I purchased a phone on a contract a couple weeks ago, and I have not received it yet, due to the DHL driver not making sufficient attempt to contact me. I live in a flat, we have an intercom, even if he doesn't have my mobile number, and every time I...

Allan5 by Level 1: Joiner
  • 845 Views
  • 3 replies
  • 0 kudos

cancelling sim card

Good morning,I would like cancel my sim card for tablet number is ************ I don’t using this number long time.I already cancelled this number last year but still charged on my account.I don’t know why.I cancelled this number through phone call a...

Roman67 by Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos

No Mobile Data

Hello, since a couple of days I have no mobile data coverage, same for my wife who is on PAYG. Any ideas?

Bamboccio by Level 3: Thinker
  • 778 Views
  • 6 replies
  • 0 kudos

Resolved! Upgrade Deals with Affordable Mobiles better than in MyO2

Hello Everyone.I am coming to the end of my Contract with O2, so I am looking at all options available.I have looked at the offers in MYO2, but there are far better ones from Affordable Mobiles.I Want to stay with O2, but how do I take out the new co...

Alan__J by Level 1: Joiner
  • 1143 Views
  • 2 replies
  • 0 kudos

Resolved! Error code 90 / 900 Apple Watch cellular - FIX!!!

So I’ve called 202, messages o2 and gone in to both Apple and O2 today trying to connect an o2 Apple Watch cellular plan with my Apple Watch Ultra 2. I’m an existing o2 customer with an iPhone 16 pro max. I bought both the phone and Apple Watch priva...

DanWolff by Level 3: Thinker
  • 14187 Views
  • 57 replies
  • 0 kudos

Switch Up Issue

I recently switched up to the iPhone 17 pro and returned my old device. Sent it off, and got an email saying it had been received and passed the checks, and that I’d receive a separate confirmation that the old device plan was settled. to date I have...

Ending Contract online completely

I need to end my contract, I've attempted to send emails for the past two months, and got nowhere. How do I end my contract online? I can't hear on the phone at the moment, so have to do it online. I am not going to another provider, I just don't nee...

NaomiL by Level 1: Joiner
  • 1252 Views
  • 1 replies
  • 0 kudos

Unlawfully Suspended for 10 Days due to O2 "System Glitch" - Account is in Credit - Any Advice?

Hi everyone, I'm at my wit's end and hoping someone in the community can offer some advice, as I've been without any service for 10 consecutive days and O2's official channels have completely failed me. The Short Version: My account is being repeated...

chippy353 by Level 1: Joiner
  • 1343 Views
  • 5 replies
  • 0 kudos