Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123760 Views
  • 27 replies
  • 5 kudos

Resolved! Device plan (tariff)

I’m paying for my Samsung galaxy book but it includes a monthly tariff that I wish that was not included as I have never used the SIM card that the laptop came with but I’m still paying monthly for the plan and I would like to cancel the tariff but s...

L1ly by Level 1: Joiner
  • 140 Views
  • 1 replies
  • 0 kudos

Resolved! O2 overcharging, SIM not cancelled

Please can I check if anyone has had same issue as me- O2 contract was setup incorrectly so was advised SIM needed to be cancelled and new contract created- done on day 1 over phone and backup confirmation on chat. Told to cancel direct debit - bill ...

Resolved! CAN'T DO ANYTHING WITH TABLET

Not enough space to get o2 app on contract tablet let alone anything else. Been paying fosomthing I can't use for over a year.

Llwynog by Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos

Resolved! We're reviewing your order

Hello, I was hoping someone could shed light on my switch from Vodafone to O2. I have been through 02's online journey to switch to a sim only contract from Vodafone to 02. At the end I received this message on the confirmation page saying: "We've re...

MattC77 by Level 1: Joiner
  • 215 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade

I have recently upgraded from pay as you go to a contract but there is still 2 bills on my account the contract monthly bill and the pay as you go bill? Why is this when i have upgraded?

Resolved! Switch deals not available?

I'm coming to the end of my current 24 month SIM only tariff and can see some deals that look really good on the comparison sites. For instance:https://www.uswitch.com/mobiles/sim-only-deal/1d5d0cacac8a54579cb04a0033bb76c3dd9dd862/?position=3&list=co...

Resolved! Free roaming in Europe

A friend of mine recently went to Greece but his "free roaming" did not work until he called O2 and "activated" it. Is this a typical issue and you need to notify O2 about your travel with Europe free zone, or this was just a glitch with his phone?

Deska by Level 1: Joiner
  • 270 Views
  • 5 replies
  • 0 kudos

Resolved! Charged for roaming outside the EU even though both mobile data and roaming data were off

I have been charged by O2 a whopping £42 for allegedly using 13Mb of data in Serbia on my iPhone 12 mini. We were on holiday in Romania then drove into Serbia but I turned off my roaming data and my mobile data as a whole. I have called 202 to compla...

Resolved! Split Port Issue

@O2Lisa I have seen from previous posts that you have assisted users with a split port issue in the past. Can you help please O2 have tried to port me over from Tesco mobile three days ago. According to CS team number has been ported, but 02 sim is n...

Fox276 by Level 1: Joiner
  • 271 Views
  • 5 replies
  • 0 kudos