Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 221850 Views
  • 2 replies
  • 2 kudos

Experience the best on O2 all in one plan - Ultimate Plan

Hello folks, Today I'm thrilled to share some fantastic news by introducing our best mobile plan yet - Ultimate Plan. Get even more out of your mobile with a plan that brings together our most comprehensive mobile insurance, services, extras, and ent...

Ultimate_Header_FUP_SIMO_2_V3_Option A (002).gif Ultimate_Header_FUP_SIMO_2_V3_Option A (002).gif
Dave-O2 by Community Manager
  • 1662 Views
  • 12 replies
  • 1 kudos

DPD delivery Pin not received

I ordered an Apple Watch upgrade yesterday and paid for premium DPD delivery pre 10:30am. The driver has just been and asked for a pin which I haven’t been sent so has taken my parcel away.I’ve spoken to o2 via the chat function and the pin was sent ...

Stuck in credit check

I've tried ordering a new phone on a new o2 account as eventually I have been on an account in my dads name. I've been told that if I want to get my current phone number onto an account in my name I need to set up a new account (which I've done), ord...

george25 by Level 1: Joiner
  • 702 Views
  • 4 replies
  • 0 kudos

login issues

i never receive an e-mail with the sode and i think my e-mail address isnwrong amdnhas a digit missing

llyrw67 by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos

Order NC81987082

Hi. I received an SMS saying order NC81987082 is being processed. I didn’t order anything. Looks like some can of deactivation? I didn’t deactivate anything either. What is this? Thanks

Lewis16 by Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

Payment of my bill

I’m trying to pay my bill but my services have been cut off. When I log onto my O2 it sends a code to my phone which I don’t get so I don’t know how I can pay! aoife

Aoife1 by Level 1: Joiner
  • 101 Views
  • 1 replies
  • 0 kudos

Lost phone

Helloi I upgraded the other day, my new phone should of been delivered yesterday but there’s no sign of it can you help please

Why Monthly Increase

From 1st June, I have been paying £15.96 monthly, instead of the usual £10.11. The reason given; "This bill contains £5.85 of airtime charges outside of your plan". However, my mobile usage hasn't changed. Any advice as to why this increase, much app...

Roclive by Level 1: Joiner
  • 121 Views
  • 1 replies
  • 0 kudos