Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 17676 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 185979 Views
  • 2 replies
  • 2 kudos

Resolved! VAT receipt

Where will I find this

Nuts666 by Level 1: Joiner
  • 187 Views
  • 2 replies
  • 0 kudos

Unrecognised charges and ridiculous service time

Upon receiving my bill I learned I have accrued £239 excess charges. I don't know what there are and they aren't itemised on my bill. I raised the query with O2 immediately. They told me there would be an investigation taking no more than 10 days. Ev...

Resolved! Fraud

Email to say password change. I hadn't. Used a different device changed my password logged in. A iPhone contract took out. Within30 mins of the order I contacted fraud. Evan gave them order number delivery address which isn't mine. This is the Thursd...

Resolved! I need more time paying my bill

I’ve been struggling with money at the moment due to money problems and was wondering is there a way to ask O2 for some more time when I’m ready to pay my bill.

Partial bill payment not showing

Hi hoping you can help, I bought a bolt on while abroad and wanted to pay it off as soon as possible which I did over a week ago. However my o2 app isn’t showing this anywhere and still says the normal bill plus the extra will be coming out on the fi...

Julie121 by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos

Tariff

I've been trying to start a new tariff with my o2 with the new card I have but it will not accept it and it is with the same bank.

Lizzy2146 by Level 1: Joiner
  • 87 Views
  • 1 replies
  • 0 kudos

eSIM stuck on processing for over 2 days.

Per the title, requested an eSIM through a new (to me), factory reset iPhone 13 through the settings > mobile network settings. Physical SIM was working correctly so I shouldn't really have bothered trying, in hindsight.Signal dropped immediately - u...

Benz3ne by Level 1: Joiner
  • 259 Views
  • 3 replies
  • 0 kudos

Resolved! Blue light Card discount

I had a discount code but it said to activate once my new contract was active. I can't see anywhere to add this discount onto my account. Can you please assist. My phone was meant to come Monday but was delayed until today. Can you advise on how I ca...

April1 by Level 1: Joiner
  • 243 Views
  • 1 replies
  • 0 kudos