Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Missold o2 sim only additional sim card

I ordered a payg sim to leave o2 pay monthly due to cost. I received a call from o2 (sales) offering a £5 deal with 1gb data and unlimited calls and text which was matched to my requirements. After agreeing the deal I was told I would be sent a new s...

Resolved! Data roaming bolt on for Morocco Zone 3

Hey, can someone help me please, I am so confused by the O2 website... I went to Morocco a year ago and bought a data roaming bolt-on. I've just tried to do that again but there seems to be nowhere to buy the bolt on on the website, I just keep loopi...

Resolved! cancelled PAC code issued but wants to cancelled

can i cancelled PAC CODE request , i RECEIVED PAC which is valid till 9th may but i wants to cancelled because i got better deal with same 02 network but new contract comes with new mobile number ,but i wants to keep used my old 02 number on new, but...

Resolved! Data usage alert

I just received an 80% data usage email. But when I check on MyO2, it tells me I have 11.92Gb of 20Gb remaining. What is going on? (PS I have been in Norway for past 2 weeks)

Internet connection

I have mobile data but no Internet connection

Resolved! Rolling contract free SIM cancellation

Hi bit confused so can anyone help.The bill comes around the 6th and payment is taken on the 27th on a contract free rolling SIM only deal.I want to cancel çan anyone suggests the best date to do this,thanks.

Resolved! Switch eSim to traditional sim

I upgraded my phone and chose a sim only deal, I selected to use a esim instead of traditional. Now found out my phone isn't compatible with esim. Is there anyway for me to switch back or request a traditional sim or will I just have to buy a new pho...

Resolved! Travel bolt on

I am going to Australia for three weeks and plan to get the travel bolt on but I am not sure how it works.If I sign up to the bolt on but only want to use it for 2 of the three weeks because of WIFI coverage for one week- What do I do - how do I avoi...

Resolved! Can I use my O2 travel Ultimate plan for data usage in Taiwan?

Hi all, as the post suggests, can I use an Ultimate travel plan in Taiwan without additional bolt ons? Googling says yes but it seems the official website says no. Please can someone clarify this?

International calls

I can’t make international calls from abroad. I don’t have a spent cap and I have a travel bolt on at £7 per day. help

O2

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