Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 account

Hi, I’m trying to pay a bill and also cancel my account as I have not used this phone for three yet and I cancelled the direct debit due to the contract ending however you now demand payment. I am unable to pay via the app as it won’t allow me

Return to store

Can you return an upgrade to any store within the first 14 days The clowns at Trafford centre store refused my change of mind and spoke to me like dirt I'm not happy and want to return the device then get my PAC code can't even make a return over the...

Cannot get internet connection when not on wifi

Why can I not get connection for internet whilst not on Wi-Fi?

Cost of data

What do I pay monthly for data?

Billing

Hi my phone has completely gone off

Wheres my new phone

My phone was meant to be here today can you tell me why it isnt

Financial difficulties

Hello i recieve a email about my account disconnection, ive been so depress this passed few months i didnt manage to talk to someone, barely use my phone, is it not possible i can do arrangement payment

Rolling plan

I want a Refund for my 15 £ rolling plan because i cancel it and i buy one for 20£

Upgrade

Hi.My phone was last upgraded 15th Oct 2022. Am I due an upgrade as looking at my contract it says I can upgrade by paying the remaining balance of £300

SIM card delay.

I have been waiting for my SIM card to arrive. On ******** I had an email to say it was on its way (*********). My phone number was porting on ********, so I can only use my phone over a WiFi network. Is it possible to track this order, or send anoth...

O2

Forum Posts