Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 431553 Views
  • 2 replies
  • 2 kudos

Upgraded to a data only.

So I've been with O2 for a while (moved over from virgin media) and I've had my number for years. I recently upgraded to a Samsung pro book 4 and now I can't use my minutes as it's a data only plan. Does anyone know if I can change my plan even if it...

Switch Up - Storage Mismatch

Hello! First time poster, long term lurker. I have recently done an upgrade online via Switch Up. The device I'm trading in is a Galaxy Z Fold7 256GB, as purchased from O2 in July. I have the proof of purchase which shows the correct IMEI and storage...

Resolved! How to complain

How do I make a complaint? I have not been able to receive calls or texts since my phone was migrated on 1st July. O2 have not got back to me despite me calling numerous times. I have been promised call backs but nothing. I have asked to be put throu...

Louise999 by Level 1: Joiner
  • 24545 Views
  • 9 replies
  • 1 kudos

Click and collect

I’ve ordered a phone with o2 and got a message this morning saying it’s ready to pick up but then right after I got that message I got another one that said it wasn’t ready to pick up up yet, what do I go by?

4Conrad by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

New customer

Have been waiting 72 hours for the credit team to “get back to me”, no way to follow up. Is. O2 always this bad?

Mark94 by Level 1: Joiner
  • 434 Views
  • 6 replies
  • 0 kudos

Signal drop and zero connection

The signal at home drops and is on 2 bar 4g most of the time. Southgate N london.in east Barnet it was zero connection.

O0mtd by Level 1: Joiner
  • 320 Views
  • 2 replies
  • 0 kudos

Resolved! Credit check

I sign up new contract on Friday but I am stuck on credit's check does everyone know how sort this thanks.

Summer06 by Level 1: Joiner
  • 557 Views
  • 1 replies
  • 0 kudos

Can I get a refund for an unused Zone 3 bolt on I no longer need?

I recently travelled to Morocco. O2 sent a text confirming the £3/min call charges and £1/text. I was unable to change my zero spend cap and therefore thought I had no option but to buy a Zone 3 100mb bolt on for £26. I had good access to wifi and di...

Poppy24 by Level 1: Joiner
  • 751 Views
  • 5 replies
  • 0 kudos

Hi

Can anybody help me with vmo2Id sign in problem

tykuli15 by Level 1: Joiner
  • 157 Views
  • 1 replies
  • 0 kudos

Poor Quality Refurbished Screen

I recently joined O2 and purchased a "like new" Samsung S23 Ultra. Got the phone and it looked great although it looks like the screen has been replaced at some stage and something doesn't seem right. Firstly the bezel at the bottom of the screen is ...