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Direct Debit

Harkirat
Level 1: Joiner
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Hi I checked for phone but i didn’t buy it now from my account you take payment I want this payment refund 

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madasaf1sh
Level 78: King of Kings
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@Harkirat 


It wont be a direct debit.. 

 

o2 dont have your money to refund, as your bank ring fences the funds, and then releases it within 24hrs to 14days depending on there timescales. this is called a pre authorisation.

 
If you need it quicker you need to speak to your bank, and see if they can release it earlier..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12574 Posts
  • 80 Topics
  • 3299 Solutions
Registered:

@Harkirat 


It wont be a direct debit.. 

 

o2 dont have your money to refund, as your bank ring fences the funds, and then releases it within 24hrs to 14days depending on there timescales. this is called a pre authorisation.

 
If you need it quicker you need to speak to your bank, and see if they can release it earlier..

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
126 Views