Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! sim card

i have transferred my sim card from my broken phone to a new replacement....do i need to actvivate it

Direct debit

Hi last month for some reason that I didn’t do my direct debit got cancelled, I set a new direct debit up and got a text message to say it was done but nothing has come out my account yet?

upgrade

hi there my account says im eligible for a upgrade but ive tried to do this its not letting me complete the order can you explain why its not is it because I have outstanding bill to pay

Resolved! Phone reconnect

I'm looking to see how much I own to reconnect my phone

Change payment details

Hi I’m looking to change the direct debit out of my mums name (Kate Reilly) into my name as it’s my phone

Rewards

I have O2 rewards but even though I put the reward onto my O2 account it’s not showing so rewards said I must have a credit block on my account - any help?

Resolved! Pay monthly cancel problems!!

Hi there! I recently took out a pay monthly contract not too long ago (a few hours, cough, cough.) — but the main issue is, I totally regret it! I was led to believe that it was 24gb for £20-ish pounds. It was in fact not. It was only 12gb for £20 (Y...

Resolved! SIM card to be blocked

Hi - I just took a call from someone claiming to be from Virgin Media saying that my SIM card was about to be blocked. Is it possible that this is correct as I did not trust them. Please confirm. Thanks.

My Upgrade order is now being cancelled

I have just got off the phone with O2 support and after over an hour on the phone, have been told that my recent upgrade is now automatically going to be returned to O2. It has not yet been delivered to me, and the whole order will now be cancelled i...

Resolved! Does the annual price increase impact the device payment? Email isn't super clear (to me anyway..)

"From April 2024 the monthly price of your device plan (that's your device, inclusive texts and data" I've been with O2 for years, but I cannot recall if the device plans ever increased to be honest. I'm hoping they don't because an annual increase o...

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