Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Priority with dongle and no phone

I have 3 O2 sims in dongles and 3G routers. None of them are in phones. I would like to use O2 priority but to log in, you need to get a code sent to the registered mobile number. Because none of the sims are in phones, I can't get these codes. Is th...

KirstyW by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone bill

Is it possible to save copy of your phone bill from the app or by logging onto the my o2 website??

Loulou89 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New contract

Hi, Hoping for some help hereI got a new contract and I am looking to swap my old number onto my new contract and cancel the old contract.How do I go about it?

Returna by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Credit File Referral

Good eveningIt’s going to 2 weeks that I’ve been trying to facilitate a response from the credit referrals team and desperately need this error rectified, otherwise I run the risk of losing the contract phone I purchased.Does anyone know a number for...

Anu by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! How do I cancel an order for Apple Watch 7

By the time I get my apple watch 7 stainless steel the Apple Watch 8 will be out … I may as well cancel and wait 10 months … strangely I can’t contact o2 …. Why is that

Nojoyjoy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Swapping Sim

Hi I'm looking to cancel my daughters o2 pay monthly contract set up by my husband to a new contract set up by myself (I have the better deal offers). Does my husband need to end the contract he has set up for her before I can give her the new sim? W...

kellie1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Moving Providers

I am currently on O2 but am looking at getting a new phone from a 3rd party website with a contract still through O2 would i be able to move my number across to the new phone? thanks

JJames by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Order details

I ordered the iPhone 13 pro max and I paid the upfront, but after that nothing! No emails or anything! What’s going on!?

Steveyt1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! accessing a bill from feb 2021

Hi can anyone advise how I can access a bill from Feb 2021 - i really need a lost contact number but i am finding the website difficult to use as i can only see my current months bill? TIA x

Sheryl21 by Level 1: Joiner
  • 1 replies
  • 0 kudos