Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Closure of Account

My account number is ********. I have sold / replaced my laptop. And don't have any access to the SIM card. How do I close the account and not be charged any further . Regards David

Saldanha by Level 1: Joiner
  • 1 replies
  • 0 kudos

Live chat

How do I access the live chat please 

Tracey_79 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi I placed an order for an ipad yesterday and I was wondering if you had the tracking number for the package.

Paid my bill but not owing as paid

I paid my bill yesterday but it was put through 3 times and failed twice, though was successful the first time, my account is still showing as in paid please help

Benred by Level 1: Joiner
  • 1 replies
  • 0 kudos

Keep my number

I want to keep my pay as you go number 

Aw8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

change of sim keeping same number

Yesterday I hd my sim changed in the o2 shop in blackpool as the old one wasn't receiving text messages - order number NC77802500 - the new sim works but I have lost all my contact names

Debbie234 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Additional amount on my Bill

Is it me or O2. I cannot seem to find anywhere on O2 Web site where I can actually speak to Customer services.

Ladrick by Level 1: Joiner
  • 3 replies
  • 0 kudos