Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

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Need to talk to an advisor

Resolved! Lost phone - can I just get a new sim with my old number on it

Hi there, I recently lost my Iphone 14 pro and I was wondering if it is easy enough to just request a new sim with my old number on it that I can put into a phone until I get a new one. The only thing is I cant get logged into My O2 as it is asking t...

Can't access online bill

I can't access my online bill

Paying device plan fail

Hello , I’m trying to pay off my device plan. I phoned o2 payment team on Thursday 7/11/24 and “paid” my device plan , the payment sat pending in my account for over 24 hours so I contacted o2 via the messaging function. I was told the payment was pr...

Overpayed

I went on holiday in October to Canary Islands I’ve just looked at my bill and I’ve been charged£67.58 why

Resolved! Transfer esim

Could you please help me transfer my esim to a new device

can’t log into account

i got a new phone last august. i kept my old sim and put it into my new phone. when i try to log into my 02 account it wants to send a code to my new number, which i no longer have

Resolved! No network in Europe

I am currently in The Netherlands and my phone is showing as no network/data. I received a text saying all calls and texts will come out of my usual allowance. Is there a spend cap on my phone as I need data to be able to travel around?

An order I have not asked for

Hi An order has been added to my bill that I have not requested. Order number is (REMOVED) Please can this be explained and removed please. Kind regards Alison (REMOVED)

Mobile data not connecting to second sim

Mobile data not connected to second sim

O2

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