Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 115789 Views
  • 24 replies
  • 5 kudos

Resolved! Do bigger tariffs give you your higher data limit immediately?

Hi there, I need to get more data for one of my contracts (it's an O2 refresh/flexible one so I can change tariff once a month). If I was to upgrade to the 250GB tariff it says it would start on 02/01/22, but would I get the increased data limit imme...

FormalRS by Level 1: Joiner
  • 63 Views
  • 1 replies
  • 0 kudos

Resolved! Where is my phone??

Phone ordered 29th November for next day delivery. 11 days later still no phone. Can’t get through to customer services. Customer services don’t answer messenger. You haven’t set up MyO2 so I can’t use the live chat. My existing phone was cut off as ...

MichelleR by Level 1: Joiner
  • 94 Views
  • 4 replies
  • 0 kudos

Resolved! phone signal not working

hi had new number on the 9/12 worked for ten mins not worked for 36 hours

johnjay by Level 1: Joiner
  • 51 Views
  • 1 replies
  • 0 kudos

Resolved! Nhs email address not valid

Hianyone got any advicei had a new phone and had nhs discount from previous. I think I need to reverify for new phone. I go to o2 open and I now have new nhs email as I am now @nhs.Scot as we changed in Scotland (used to be @@nhs.net) now it says to ...

Leah6 by Level 1: Joiner
  • 83 Views
  • 1 replies
  • 0 kudos

Resolved! How do I contact a customer service adviser

Can anyone tell me how I can actually talk to a customer services person. I just get cut off or referred to the web site with is not helping me?

Golfgirl by Level 1: Joiner
  • 262 Views
  • 2 replies
  • 0 kudos

Resolved! SIM Swap been down for months

Been trying to use the SIM Swap for months now and to no avail. Always says it is down for technical reasons and engineers are on it. This means I've been paying for a Pay Monthly and a PAYG service. Is there another way for me to start using my new ...

cMac by Level 1: Joiner
  • 156 Views
  • 3 replies
  • 0 kudos

Resolved! Volt benefit

Hi everyone, so I have been looking at some of the benefits of volt and one that immediately stood out is the £150 off upfront cost of a new phone contract , I have been trying to call 02 all day to get further details but as I now know that there ha...

Rash0007 by Level 1: Joiner
  • 250 Views
  • 5 replies
  • 0 kudos

Resolved! Incorrectly Charge

About a month ago (12th November) I ordered a new sim card, switching for pay as you go to pay monthly. Now a month later the new sim card has still not arrived. To make matters worse, O2 have decided to charge me for the month that I haven't even ha...

zumazac by Level 1: Joiner
  • 125 Views
  • 1 replies
  • 0 kudos

Resolved! Disney plus

Disney plus contract renewal is it done through 02 or direct as at the moment it’s an add on

Kyle2106 by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos

Resolved! Bill Dispute

Hello, I have been charged for roaming services while abroad that should have been covered by Volt 2, but I can find no way to speak to anyone about this issue. Chats do not recognize the topic, O2 "customer service" hangs up on me if I call and ther...

Scott_A by Level 1: Joiner
  • 59 Views
  • 1 replies
  • 0 kudos