Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! I gave O2 my PAC code from Vodafone last night..

I gave an O2 assistant my PAC code in online chat last night, I had an email today that my SIM's been dispatched to possibly come either tomorrow or next week, however the PAC hasn't worked and I have a new mobile number. What gives?

Resolved! iPhone 8plus carrier unlocking

This is a variation on a theme I guess for everyone.In an ongoing role reversal my son has given me his old phone which appears to be sim locked to o2 - he has now gone abroad for 10 days so whilst contactable it’s taking a little time to correspond ...

JC_Derby by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! Sim order

Hi i ordered a monthly sim last week and havent had a email with update

Pamala by Level 1: Joiner
  • 1 replies
  • 0 kudos

Is 5g a bolt on?

I recentley moved to O2, I got a plan and galaxy s21+ and I thought a 5g tariff. I have tried everywher to get a 5g signal but no joy. I phoned customer service and was promised it would be activated (Bolt On). 2 months and still waiting. Is 5g a bol...

MarkB1604 by Level 1: Joiner
  • 10 replies
  • 0 kudos

Resolved! Pay monthly phone deal questions

If I sign up for 'pay monthly', running for 24 months or 36 months, can I pay up before up before time or not?

Ezekiel1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Want to remove my o2 sim

Hi ,i purchased ipad with o2 sim on contract ,but in the last month i hsven't used any data , so i want to off my airtime payment permanently Thank you

Resolved! Bills

I paid my bill on Wednesday but its showing on my o2 account but its there on my bank account l,is this because of the jubilee weekend acting like a bank holiday

Chapy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Balance query

Hi, I pay monthly. My recent bill is supposed to be just over £22 however my balance reads as £0?Have I overpaid enough to pay this month or do I still owe the over £22 and it's an error? Thanks

Resolved! Bill enquiry

What to query why my bill is so high this month 

Jane2019 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Wondering if anyone else is being charged for their bill 3 times a month! I pay my bill every 14th of every month yet 02 are taking money from my bank account on the 3rd 14th and 31st of every month and the useless customer service can only say but t...

Char321 by Level 1: Joiner
  • 10 replies
  • 0 kudos