Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Leaving

Frustratingly I cannot find a way of cancelling a contract that was started with Virgin media that I do not use and never have done, can I cancel please

Verifying my account

I don’t use the sim on my account and can’t verify when I’m trying to upgrade

Resolved! Breakup

Hi. I've got 3 phone contracts with yourself but one i need to change into my ex partners name if I can

Resolved! 70676

I have charges I don’t understand what is service no. 70676. and why does a received message cost £10.

Account Credit

I recently accidentally made 3 payments to one of my devices and now I have credit on my account. Is there a way I can pay my other devices using this account credit?

I have 2 iPads on my account! But I have only received one - Nothing ever gets resolved!

I have 2 iPads on my account!But I have only received one - Nothing ever gets resolved!I have called up and advised that I only have 1 ipad ! I am being charged for a 2nd Ipad that I have never received ! The tracking even says no Signature so I don'...

change sim plan

want to change my plan to a cheaper one

Online Switch Up

Anyone else having issues with switch up online? I've gone through the process which was all fine then the final step to confirm order it comes up with a message saying sorry there's been a problem. It's done it twice now but doesn't say why just say...

ESim

Hi, I have had my phone stolen and now retrieved but it is without a SIM card.Can i get an ESIM?

Returning an Order I Want to Cancel

Hi there, I put an order in for a new phone contract last week and have been trying to cancel it, but to very little success!I've been around the houses and various departments and now the handset has been delivered. I need to return it and cancel it...

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