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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 408161 Views
  • 2 replies
  • 2 kudos

New SIM card

I am new customer . I signed a contract and ordered a new SIM card which should be delivered today. I haven't received my SIM card yet.Who can I talk to about my order, when will my card be delivered Thank you

Marzutek by • Level 1: Joiner
  • 408 Views
  • 1 replies
  • 0 kudos

Payment stuck.

I paid my bill on 1st for as soon as I paid, it said they were down for maintenance and there may be a delay in payment and I thought okay fine. I’ve kept an eye on it since and it was still saying unpaid so I’ve called twice and spoke on live chat a...

Resolved! Esim

Can I switch my Esim into a physical sim card?

Solit by • Level 1: Joiner
  • 666 Views
  • 1 replies
  • 0 kudos

Cancelled order and told to call the fraud team @Dave_O2

My wife recently ordered an upgrade on her pay monthly tariff. The order was processed and was out for delivery this morning. Not long after recieveing a timeslot from DPD, she got a text message to say the phone was on it's way back to o2 because I ...

leepoll71 by • Level 1: Joiner
  • 1020 Views
  • 4 replies
  • 0 kudos

Resolved! Pay Bill

I want to pay bill online 

Shamas by • Level 1: Joiner
  • 385 Views
  • 1 replies
  • 0 kudos

Switch up issue

Hello all, so I decided to switch up last month. I have received a email confirmation that my old device has been received and passed all the checks. The email also said my old device would be paid off “soon” however it’s still showing as active in m...

Pink85 by • Level 1: Joiner
  • 463 Views
  • 1 replies
  • 0 kudos

Signing the contract?

I recently made a new contract with O2.. Everything got accepted but didnt got any more information after that. I called O2 to ask whats going on and the guy said that they sent me a link to sign the contract (but I did no receive anything (I checked...

Izabela00 by • Level 1: Joiner
  • 2165 Views
  • 3 replies
  • 1 kudos

no update on credit check for my device upgrade

I applied for an iPad upgrade yesterday, but I haven’t heard anything back about the credit check. Before purchasing, it mentioned that I was likely to pass, which would normally mean the order goes through. However, this time it stated that I would ...

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