Re connect

[JohnCover]

Hello i missed one payment on my bill and you cut my phone.

I have payed the bill but still no service!

I'm abroad and cant call without my phone being connected!

And cant believe you do not have an email dept ?

Please help

[jonsie]

It can take up to 48 hours to reconnect

If longer than that

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

Use the specific Payment management number 0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Guide: How to find help & contact O2 

[jonsie · Accepted solution]

Use Skype to call the free number or use social media

Guide: A Guide to Skype 

[MI5]

If only you had a direct debit as you're supposed to have Guide: How to Pay Your Bill (Airtime & Device Plans) 

[JohnCover]

Hi Jonsie,

Thanks for the quick reply, I will have to DL skype I  guess , thanks for the numbers. I need to speak to Customer service as i also want to change my sim to a pay monthy but want to discuss this with someone first.

[JohnCover]

I do have DD

[Enlli]

How long do you intend to be abroad?

As from.April all roaming will be subject to 63 days in any 4 month period fair usage