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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 238971 Views
  • 2 replies
  • 2 kudos

Resolved! Help needed to contact O2.

I would like to discuss my O2 account with a member of O2. My personal circumstances define that any form of contact other than by phone is unviable. Lengthy attempts to find a contact no. on the website appears futile. Can anyone direct me to or pro...

Can't access my o2 app

Everytime I try and sign in to my o2 app it says that it's not available to me yet and it's been over the that should be available

Dazzo92 by • Level 1: Joiner
  • 75 Views
  • 1 replies
  • 0 kudos

Resolved! Port in failed and now I'm stuck. Can't go forward with new PAC code

Hi.I have a failed and stalled port-in to 02 request.I have a new O2 account, monthly billed and a new SIM card.I am moving in from Giffgaff, but the first attempt with a PAC code failed and was cancelled. Now when I try and restart the Port-in from ...

WillH by • Level 1: Joiner
  • 320 Views
  • 3 replies
  • 0 kudos

New phone delivery

hello, DPD have just tried to deliver my new phone but they couldn't as I have not had a 4 digit pin, they said to get in touch to receive one

Laurenb31 by • Level 1: Joiner
  • 152 Views
  • 3 replies
  • 0 kudos

No account but getting monthly bill

I am a virgin customer 02 joined as a package deal on an 18mth contract that finish in April 2024 i changed from 02 mobile contract 3mths ago but still getting bills for mobile why

Pat8 by • Level 1: Joiner
  • 154 Views
  • 3 replies
  • 0 kudos

Outstanding monies

Hi I have paid £72 for an overdue bill over a week ago and it still says it’s outstanding. I have 2 accounts can someone check if it has been out agains that wrong one please?

4812paula by • Level 1: Joiner
  • 81 Views
  • 1 replies
  • 0 kudos

Upgrade

I could be interested in upgrading. However, I did not know that somebody had signed me up until 2026 on Sim only! This was supposed to be a rolling sim only deal on a temporary basis

Ashley88 by • Level 1: Joiner
  • 118 Views
  • 2 replies
  • 0 kudos

Resolved! Charging me zone 3 bolt on when in India

O2 has just told me I need a zone 3 bolt on at £26 for 100mb and yet their website tells me that India is Zone 2 and £6 a day. Which is it O2???? and can I have my money back

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