Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel Disney+

Please can you cancel my Disney+ with effect from today. I am an 80 year old pensioner and cannoct afford to start paying extra on my O2 bill.

Resolved! Age restricted

I can't find the age restrictions tab in any menu. I am 63 born 2/12/1961. I am restricted at over 18 sites . Hope you can Help . Sorry can't Talk as I have just had an operation or I would have phoned . And I don't own a credit card . Thank you.

Resolved! Share data with tablet

Hi there, could you please let me know how I can share my data of my contract with a sim-enabled tablet? (apart from hotspot) Would an eSim card work withit (in addition to my physical sim in my phone)? Thanks

I want to cancel contract and go back to pay as you go

Hi I want to cancel my contract and go back to pay as you go but keep my number

Resolved! Close my contract

Hi I want to close my contract but keep my number and go back to pay as you go

Phone restrictions will not let me call out

Please can an advisor urgently call me. My phone has been barred with no reason, my bill has been paid. It has not worked for over 24 hours, I need my phone for emergencies!I cannot call customer services from my phone as it won't let me !

Resolved! Can I reactivate a SIM card believed to be lost prior

Found my phone again but SIM has been reported lost previously

Please where is my order

I have paid for this phone new upgrade and still not received but you still charging me. My name is Edna ************** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Changing pay monthly sim

I’d like to change my sim only monthly tariff to a lower rate with less data, calls and texts however the shop doesn’t show many options. Is there a £5-£8 a month sim that offers lower GB?

Free early upgrade but still being charged for my old phone!!

I recently got an email stating I could upgrade for free! However, when I went through the contracts and things to set up a new contract it had changed the direct debit from the initial upgrade screen from £45 a month to £67 a month which I thought w...

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