Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 241110 Views
  • 2 replies
  • 2 kudos

Resolved! Wanting to leave

We have received an email notifying us of increased prices in January. We want to reduce our monthly tariffs. Wife’s and mine are £10 each for 50 Gb each but we don’t need that amount. We’ve found 20 gb for £6 each / month with no contract with ID mo...

Schooee by Level 1: Joiner
  • 151 Views
  • 1 replies
  • 0 kudos

Refund delayed

HiHas anyone else found issues with delays in receiving a refund?I had confirmation on the phone of a refund 10 days ago and also by email but told it requires a managers approval to send the actual money to my account. After three calls I am told th...

Resolved! New esim

Hi, I have just upgraded my contract and choose the eSIM option. How we I do I get my phone working? I can t sign into my account as it wants to text a security code but I’ve currently got no network (because I can’t register the eSIM ) to receive th...

Swharin1 by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Resolved! Amazon prime extra.

Dose anyone know that I am right that my 6 months of free Amazon prime extra wont start until I have active it as I have chosen it but I have not active it yet because I have an Amazon prime suscripson going with amazon until the 10th of December so ...

Luke35 by Level 1: Joiner
  • 259 Views
  • 1 replies
  • 0 kudos

Expiry of current contract

My current contract expires shortly and I want to downgrade - what are my options.

paulks by Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

Change of phone

I’m looking to see if I can swap my phone from an iPhone 14 to the new iPhone 16

SIM Card

I'm a new customer and I haven't received my physical SIM card. Could you please dispatch this as soon as possible?

Pip1960 by Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

Resolved! How do I get reconnected

I am late paying my bill due to unforeseen circumstances and have been cut off. I have tried to contact all the number on help and support to pay and get reconnect but all numbers cut off immediately (do not know if this is because my phone is cut of...

Lormor78 by Level 1: Joiner
  • 250 Views
  • 3 replies
  • 0 kudos