Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 23313 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 213017 Views
  • 2 replies
  • 2 kudos

PHONE NOT WORKING

Good morning wonder if you could me I have a I phone 14 plus on contract with 02 paying monthly my son uses this phone in university . The I been tyrying to contact 02 since last Tuesday finally getting through to a human yesterday (sat) which I was ...

SJG2 by Level 1: Joiner
  • 157 Views
  • 2 replies
  • 0 kudos

Bill

Why have u turned my phone off when paid bill 

Sam-40 by Level 1: Joiner
  • 348 Views
  • 8 replies
  • 0 kudos

Remove bae

Remove bar

Bilms by Level 1: Joiner
  • 211 Views
  • 3 replies
  • 0 kudos

Bill

Hi, i have paid my bill but it is still pending. Now o2 wants me to pay again.

Ad88 by Level 1: Joiner
  • 118 Views
  • 1 replies
  • 0 kudos

Can't get through to customer service

Why can't I speak to a Human being instead of a bot? No-one answers the phone, it constantly rings out or be put on hold for hours with an ear bursting background music but still nobody picks up the phone. I only want a replacement sim for goodness s...

Lainey67 by Level 1: Joiner
  • 330 Views
  • 1 replies
  • 0 kudos

Resolved! Stolen sim

My phone was stolen i need to replace my sim but i dont have a phone to call with.

It won’t let me go in

This comes up when I try to log into my account on the app and when I log into my account online it logs me in but doesn’t show what devices I have

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Keisha by Level 1: Joiner
  • 142 Views
  • 1 replies
  • 0 kudos

Paying twice for 1 phone

************ I am being charged twice for one phone. why is this. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

my bill

i need to make payment for my bills i paid devices but it wont allow me yo pay the lines

Meltem by Level 1: Joiner
  • 155 Views
  • 2 replies
  • 0 kudos