Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Move date payment

Hi please move date payment and I can’t have my old number please at the moment I have sim contact with three mobile but I want close that I finished contact and want keep that number please call me (REMOVED) Ionut firache

Ionut3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Change phone account contact details

The phone SIM  (REMOVED) was bought to use for our local tennis club, and I am now standing down as Treasurer. How do I change the contact details for this number to the new Treasurer without changing the details for my own phone SIMs?

voucher expiry

Got a text message telling me a voucher is about to expire. Been on myo2, can't see any voucher. rang 202 and they can't tell me without some invrstigation what the voucher is for or how to access it. I had a problem with an airtime plan for a watch ...


I can't access my02 and need to get receipts of my payments made in 2023. Would i be able to get these emailed to me?

David59 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Stuck in credit check

Hi, for some reason I am unable to pass the credit check, I have checked experian and I have a high score so I reckon this must be something silly I am missing but nobody from O2 is contacting me to sort.Anyone can help with this?Thanks!

Edu by Level 1: Joiner
  • 10 replies
  • 0 kudos


I am going on holiday to Tanzania. Can I use my pay monthly plan there and what are the charges? Is there a bolt on I could purchase?

LeeMort by Level 1: Joiner
  • 3 replies
  • 0 kudos

Fraud Case

Hi, I'm waiting for the fraud department to come back to me on my case...long story but ultimately the first payment of around £75 is due on the 4th of April and I have no confidence that this will be resolved without the help of community/ o2 staff ...

DavidH4 by Level 1: Joiner
  • 7 replies
  • 0 kudos

going abroad

can I travel to the Netherlands, Belgium and Germany using text, voice and data with out getting charges

Harry843 by Level 1: Joiner
  • 1 replies
  • 0 kudos