Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Phone been cut off

My bills only a few days over and will be getting paid next week , I need my phone for maps for work , tried to chat to 02 but said there currently very busy does anyone have the number please

Resolved! Awaiting update and delivery

Hi, I have received an email last Tuesday stating that my order has been received and I’m all set, however I’m still waiting other emails regarding the progress and delivery of my sim. Also when I log into my account it states that I have no products...

Jess13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Lost simcard

I have lost the phone i use with the pay monthly sim card in it and i need to order a new one but when i log into my o2 its sending a text to my phone wich i dont have

Resolved! Giving notice

I spent 40 mins on hold on 202 yesterday trying to give 30 days notice on ending my Sim only deal. The chatbot was too busy so I rang them but had to hang up in the end. I've been with O2 for 4 years but need a new handset and have found a better dea...

KG1199 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Awful 4G Speeds

Hi all,I am in the process of moving to 3 due to awful 4G speeds on O2 in my area. My concern is that I could potentially incur an early termination fee of nearly £300, but I can't justify paying that because frequently I couldn't use the 4G service ...

Grimers by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Tariffs

Im currently on a 3GB tariff but using a lot more data this month. If I go up to 5GB tariff for this month can I go back to the 3GB tariff next month as normal

Resolved! A73

When is the samsung a73 coming out

Daniix by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Can't call within the "Europe Zone"

Hi, just started a pay monthly contract where I have unlimited calls which includes calls to "Europe Zone", but I just can't call abroad (within the "Europe Zone"). Can someone shine some light on this please? Is there a block on new accounts and the...

Claudiu by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone says 4G. Network is so busy it is absolute rubbish. I only joined. I want to leave.

Phone says 4G. Network is so busy it is absolute rubbish. I only joined. I want to leave.It is impossible to have any kind of data connection at this postcode.I was with three for years, and I am truly sorry I left them and came to O2. O2 says I have...