Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New esim

Hi, I have just upgraded my contract and choose the eSIM option. How we I do I get my phone working? I can t sign into my account as it wants to text a security code but I’ve currently got no network (because I can’t register the eSIM ) to receive th...

Resolved! Amazon prime extra.

Dose anyone know that I am right that my 6 months of free Amazon prime extra wont start until I have active it as I have chosen it but I have not active it yet because I have an Amazon prime suscripson going with amazon until the 10th of December so ...

Expiry of current contract

My current contract expires shortly and I want to downgrade - what are my options.

Resolved! Please can you cancel my contract?

Hi as my contract comes to an end, please can you cancel it

Change of phone

I’m looking to see if I can swap my phone from an iPhone 14 to the new iPhone 16

SIM Card

I'm a new customer and I haven't received my physical SIM card. Could you please dispatch this as soon as possible?

Resolved! How do I get reconnected

I am late paying my bill due to unforeseen circumstances and have been cut off. I have tried to contact all the number on help and support to pay and get reconnect but all numbers cut off immediately (do not know if this is because my phone is cut of...

Ending Contract

I have a Volt 250gb Sim card that I've never used( Part of a virgin media deal) and the 18 month contract is coming to an end on 28th January 2025. How do I cancel this contract?The Sim is still in the packaging and has never been opened and so sendi...

New esim setup

Hello I was in the process of buying a new monthly esim but the website threw me out before I completed. I have received my contract but have yet to add my details to set up a DD. Can you let me know what I need to do to complete my order please?

Cancelling my plan

Hi, I've left the UK and want to simply close my account. I obtained a STAC code on 31/10 and I've tried calling the support number +44 344 809 0202 (which just wants to ask me to pay arrears) and tried the bot which is hopeless. On the 31/10 my bala...

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