Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 17672 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 185952 Views
  • 2 replies
  • 2 kudos

Refund

I've recently switched to another mobile provider, and just had a text from O2 saying my latest bill owes me £13.90 and to request a refund in My O2, or it will carry over to my next bill (I wont have a next bill). When I try and log in to My O2, it ...

Can receive calls but cant make

Hi - as the title suggests, I am on holiday, I can receive calls and texts and data works but I cannot make outbound calls. I need to urgently. Thanks

cjp1882 by Level 1: Joiner
  • 276 Views
  • 6 replies
  • 0 kudos

Resolved! Change my package

Hi, I hope this message finds you well and happy. I've been travelling here in South Africa for over a year now and don't use my phone at all. Only to connect to Whatsapp and social media when I have wifi. Is there any way I can reduce mhy monthly pa...

Arnot by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos

Direct debit

I have just received a message from yourselves saying that you have cancelled my direct debit because you couldn’t take the funds out of my account. I have checked my account and there are sufficient funds in there and you have taken the money but re...

PAC reversal

I have been an O2 customer for a year, and recently, I decided to switch my wife to O2 as well due to a good deal for two lines. I signed her up, and she was assigned a random number. However, when I moved her number using a PAC code, it replaced my ...

KeT by Level 1: Joiner
  • 108 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot call

I can’t call a number starting with 0871 it immediately cuts out before dialling.

Eg99_ by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

Scams

Hi, I received a phone call from 02 telling me that I qualify for 30%discount on my sim only deal this because i was with virgin and moved to 02 but not by choice. I said great and was told that 2 new sims would be delivered the following day. During...

Aboutface by Level 1: Joiner
  • 370 Views
  • 4 replies
  • 0 kudos

Resolved! Esim

Just got my new iPhone 15 pro max and got esim but can’t seem to activate get it started can anyone help

Kirstyh by Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos