Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Travel Bolt on Hong Kong

I opted in for the travel bolt on to use in Hong Kong. I am currently in Vietnam using an eSIM for this country. However when I travel to HK I will use that o2 bolt on £6 a day , which seems good value. I just wanted to know if there is something I h...

Sean10000 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Waiting For Credit Risk Team For 1 + Week

Hi, I am wanting to move my existing Three number to o2. So I applied for a SIM only contract last week on the 11th. However after getting a reply saying it is currently with the Credit Risk Team and that they would be in touch within 24 hours. I hav...

terrible customer service

Hi how is everyone finding the customer service at the moment? I spend 40 mins before i got through to someone, trying to obtain my PAC code, but because my accounts inst set up properly, i cant access the my02 app, apparently i also don't have a reg...

Gambit1 by Level 1: Joiner
  • 6 replies
  • 0 kudos

RPI - 2024

Hey folks Every year, we adjust the prices of our products and services to be in line with the Retail Price Index (RPI) rate of inflation as is set out in your terms. From April 2024, the monthly price of your mobile plan will be increasing. We will ...

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Dave-O2 by Community Manager
  • 39 replies
  • 2 kudos


im unable to pay my bill as it says direct debit info is not valid. How can I update my direct debit to start paying?

Jungle1 by Level 1: Joiner
  • 8 replies
  • 0 kudos

I am unable to use my Amazon Prime extra

I had an Amazon Prime benefit for the past 6 months. I have upgraded my account and as part of it, I was given 6 months of Amazon Prime Extra. When I try to redeem it, ı get the following error on Amazon website. When I asked them, they said I should...

Eliz by Level 1: Joiner
  • 5 replies
  • 0 kudos

Double charged by O2

Hi there,The last few months, I’ve been charged twice for all in app purchases. Apple Pay charges my bank account, and the exact same charge gets added to my tariff and is shown on my “things you’ve bought” section in the “My 02” app.I have notified ...

My bill

I pay monthly and have done for years with the same number but cannot access my bill and it won’t let me join my o2