Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! why is my bill always higher than my tariff?

Can anyone explain to me why my bill is always a few pounds higher than my tariff even though I have no bolt ons or extra charges.

New order

I started an order yesterday for a new sim. I didn't complete it and now can't find it on the app although on the phone I'm told it's still there and they couldn't complete it.

Resolved! i tune charge

Why does a .99p itune charge keep getting added to my bill each month?

Resolved! Travel bolt on for the USA

I went into my O2 account to buy a travel bolt on for a trip to the USA and it came up with a page Saying INCLUDED. DOES THIS MEAN I DON’T HAVE TO SIGN UP FOR A TRAVEL BOLT ON?

Resolved! essential plan

i'm trying to navigate the 202 number so i can speak to an actual person about upgrading to the essential plan.how do i navigate the menu to get to where i need to?none of the options seem like the right one and i've already wasted 15 minutes

Resolved! Phoning Isle of Man

I am on a sim only deal and get unlimited UK calls. When I go to the Isle of Man, o2 roaming allows me to use my phone normally and I can phone IOM and UK numbers. When I get back the GB I can't phone the IOM at all. Is it me or is this odd and what ...

Cancel contract/webchat

Is the O2 webchat thing for real?! to start with why can’t I cancel my contract on my account and secondly why have a webchat that keeps disconnecting you after hanging around for half hour waiting for a real person?!I'm very frustrated.

Calling UK from USA

I have the international bolt on, purchased to call aging family in the USA. The calls don't go through. I have tried +1 area code and number, 00 1 area code and number and the response is the same: dial the number press call and the phone reverts to...

Resolved! O2 blue Mondays

I've won prizes the last two Mondays on Blue Mondays but have not received emails with the vouchers for either. Last Monday I won the 5 pound flowers and then this morning the 20 pizza express voucher. I'm beginning to wonder if these vouchers exist?...

I have been charged for four days overseas tatton at £7 per day but I never used my phone while I wa

I have been charged for four days overseas tatton at £7 per day but I never used my phone while I was away in Albania .. roaming and mobile data was switched off so what has triggered it?? I used it for WhatsApp communications while on Wi-Fi in hotel...

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