Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Recent advice of increase to charges

I have just received your email advising me your prices are increasing from April 2025. For me this accounts to a 18% increase from £10.00 per month to £11.80. My contract says that my charges will increase annually by RPI and 3.9%. Much as I have tr...

VAT Invoice

Hi there, I require VAT invoices for my phone bill now as I’m putting the expense through my business. Please can you assist with this. Thanks, Kelly

Resolved! phone broken trying to log into my O2 account but keeps sending codes to my phone

As abovebut o2 do not offer alternative route destination for sending code.o2 say Contact us/ Customer services but dont offer a phone number at their end (but not short of phones there...) and in trying to find alternative contact to them, all optio...

Upgrade not due yet ?

Hi. I had a problem last week on the O2 website. I'm on a SIM only 12 month contract, and since the first day, it says that I'm eligible for an upgrade. Tried to do the upgrade to a full handset contract online, only to get a message that something w...

Sim only upgrade query

Hi all,quick query and apologies if I'm being thick. I was looking at upgrade options on my sim-only contract to cut my costs, and think I have found a 24 month one that works, but not sure if I have to pay out the rest of my current contract which e...

O2 Family Plan

I renewed my 3xSim only 12 month contracts in September 2024. On 14th September 2024, I texted LOYALTY to 21500, giving the numbers associated with my account. I was told by text that I would get a reply within 3 working days. When I got my bills thi...

Resolved! PUFFL - Pay UP Front For Life

Hi, Looking for some advice with PUFFL, did anyone on here purchase this deal? The tariff is now discontinued but what tariff did o2 move you onto and are currently on?

Resolved! bill payments

HI, my debt was sent to moorcroft, what can i do to keep from losing my number whilst i pay it off.

Resolved! Cancel my contract

Hello I have received the email informing of the increase in price from January. I would like to cancel my contract following this email. Many thanks

Resolved! Can't cancel tariff change within 14 days?

Hello, I had my tariff changed today by an O2 store staff member when I didn't want them to. The staff member did mention, though, that this change could be cancelled within 14 days. I called 202 this evening to cancel, and was told that they wouldn'...

O2

Forum Posts