Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos



Ver by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancel a contract

I have been a customer since 2005. Anyway I ordered a phone and iPad and changed my mind. Was transferred 8 times on phone but refused to cancel as I already signed contract. Delivery is Wednesday why can’t o2 put a stop to this and refund me the £50...

Phil17 by Level 1: Joiner
  • 10 replies
  • 0 kudos

Pay monthly - Credit Applied To Account

Hi all, I used 02 recycle with when upgrading, I received a credit to my airtime of £281. i noticed there was another credit adjustment made of £447. It stated that the balance was carried over from a previous bill. when I check my o2 account it stat...

Nialll912 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My order

Hi I have ordered a new phone and it said it would be delivered to the store for collection on 10th May. It still says it is processing on my orders on my account. Is there any update as to where it has got to?

EwanLG by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Renewal of standard tariff

Hello, I believe I was contacted recently to renew my monthly airtime subscription. I wish to remain on the same tariff. Do I need to do anything?

Gigi1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Spend cap

I have a £0 spend cap set- so I am unsure why on this bill I have got additional charges of £12 air time?

JoeBereza by Level 1: Joiner
  • 1 replies
  • 0 kudos

International call charges

Hi, I called my sister who lives in the UK (but used to live in USA) and have been charged £150.00 for the call. Seems I accidentally hit the international number she still has on her phone. I appreciate this was my mistake but is there any chance of...

Loz145 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hi I have 2 numbers on my account, one mine and one my partners daughter. But my contract up on the 23rd, so my partner is going to pay for her daughters from then, so how do I change the direct debit ? I be paying for mine, and partner will pay for ...

BOB48 by Level 1: Joiner
  • 11 replies
  • 0 kudos

Sending text via data plan

Hello everyone, I recently acquired a new iPad mini along with a data plan through o2. The plan offers 10GB of data (which doubles to 20GB due to VOLT) and includes 100 texts, but no minutes. However, despite these inclusions, I've encountered an iss...

jengarweb by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Age verification

Where exactly is the age verification portion on the app?

Origee by Level 1: Joiner
  • 2 replies
  • 0 kudos