No Service

[susiereed]

Hello,

I am having trouble getting service on my mobile.

I am currently in Lanzarote on holiday but I do not seem to have any service on my phone.

I am trying to find out why but can't get hold of you on my App or through the website because am being asked for a code that is sent to my mobile phone but because i have not got any service this code is not being received through my text messages.

Are you able to send the code to WhatsApp?  

If not can you help me in anyway please as I desperately need to have a phone service whilst I am here in Spain.

Please get back to me as soon as possible

[MI5]

@susiereed 

Some things to try:

Check data roaming is on in phone settings.

Manually search for another network

Turn off 5g

Enable 4g calling (if on contract)

Change your data APN to "mobile.o2.co.uk"

Check with O2 whether you have a roaming bar on your account. Do this via social media

If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter (X)( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help.