Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 452255 Views
  • 2 replies
  • 2 kudos

Resolved! Splitting from my partner

I have been paying my partner's monthly bill but we have now split and she wants to start paying for this herself. How do we go about doing this?

Resolved! Paying for an insurance claim having had a smashing time with a screen on my Pixel 7

Above. A few months ago I kind of smashed my screen on my Pixel 7 in a fit of rage, I need to get it fixed but I don't know how without a £30 excess via an insurance claim. How would I do the insurance claim? In Store or online?

Anonymous by Not applicable
  • 2101 Views
  • 15 replies
  • 0 kudos

Phone return incorrectly processed

I have an o2 contract with o2 Switch Up so I can upgrade for free and get a new phone when I ask. On 16/12/2024 I requested a new phone and it came but it didn’t have enough memory so I couldn’t use it. I rang o2 immediately and requested a return. T...

Liamm13 by Level 1: Joiner
  • 698 Views
  • 2 replies
  • 0 kudos

Resolved! Unlocking a IPhone 6 which is out of contract

Called 202 and was informed I would receive a code within 72 hours. Of course no code received after waiting 3 weeks!Called again 5 days ago and customer services said they will fill in a form and within 72 hours I would receive a code - surprise sur...

BobLondon by Level 1: Joiner
  • 565 Views
  • 1 replies
  • 0 kudos

Resolved! 1st Bill

I took out a new contract with o2 via a 3rd party after being on a sim only deal, I have been charged my new monthly fee plus a month in advance, so £21x2 for the 1st bill. Has anybody had the same experience? I have been with o2 a long time and neve...

Max_P by Level 1: Joiner
  • 1058 Views
  • 6 replies
  • 0 kudos

Resolved! Offer at sign up missing from bill

I just used switch up to get a Samsung S25U. While sat in the O2 store with the lady putting the order in it popped up with a message saying I would get 100% off my airtime plan for 6 months. Has anyone had or hard of offers like that? At any rate I ...

Nagasaki by Level 1: Joiner
  • 1547 Views
  • 8 replies
  • 0 kudos

Resolved! Xperia 1 vii

Does anybody know of O2 will stock the new Sony Xperia 1 vii? No other carrier deals with Sony, and it seems like O2 has dropped all the models, even though they still appear on the site

luke_7 by Level 1: Joiner
  • 2463 Views
  • 3 replies
  • 0 kudos

Upgrade

I ordered an upgrade on the 4th of June and haven't received it yet 

Upgrade12 by Level 1: Joiner
  • 300 Views
  • 1 replies
  • 0 kudos