Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

International calls

Hello can I get advice on this unable to make international calls all payments upto date

Resolved! Error code 10

still waiting for this to be resolved, the tech team have no idea what to do, i was told yesterday hopefully will be sorted by wednesday, i am not holding my breath. why is O2 a joke, they never used to be, the Guru in store was so helpful and now th...

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Resolved! 20% loyalty discount

I had a call from O2 about 20% loyalty discount

Resolved! April 2024 price increase

Hi all, Thanks for any help - I'm an ex Virgin customer and as such have a "bolt on" discount. Will I retain this after the porcine increase? The figure quoted on my increase notification suggest s not. I've tried O2 chat / phone call with no reply.

Resolved! Scam?

I've just had a phone call from someone saying they are from o2 and saying they are going to give me a 40% discount on my tariff for 12 months. All I have to do is click on the link in the text they will send me. Is this a scam?

Left 02 but have still been charged?

I have recently left o2 but can see a payment has tried to be taken from my account today - can this be looked into please and a refund be issued? Kind regardsSamantha Burton

Switch up help

Hello, hope someone can help here. I have the o2 switch up which has been part of my contract package since I got the phone in September 2022. I haven’t yet used the switch up but I went to use it today and was told that I couldn’t as I had to swap m...

Scammers

Hi, I am receiving sms from o2 yesterday not under my name

Bolt Ons

I just purchased a bolt on for when I go away next week , and it says it expires on 2nd March, is this right I dont need it until 5th. Have tried to get in contact with 02 but they are an absolute nightmare to communicate with now.

O2

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