Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237660 Views
  • 2 replies
  • 2 kudos

Change of phone

I’m looking to see if I can swap my phone from an iPhone 14 to the new iPhone 16

SIM Card

I'm a new customer and I haven't received my physical SIM card. Could you please dispatch this as soon as possible?

Pip1960 by Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

Resolved! How do I get reconnected

I am late paying my bill due to unforeseen circumstances and have been cut off. I have tried to contact all the number on help and support to pay and get reconnect but all numbers cut off immediately (do not know if this is because my phone is cut of...

Lormor78 by Level 1: Joiner
  • 184 Views
  • 3 replies
  • 0 kudos

Ending Contract

I have a Volt 250gb Sim card that I've never used( Part of a virgin media deal) and the 18 month contract is coming to an end on 28th January 2025. How do I cancel this contract?The Sim is still in the packaging and has never been opened and so sendi...

TOMSK65 by Level 1: Joiner
  • 117 Views
  • 1 replies
  • 0 kudos

New esim setup

Hello I was in the process of buying a new monthly esim but the website threw me out before I completed. I have received my contract but have yet to add my details to set up a DD. Can you let me know what I need to do to complete my order please?

Cancelling my plan

Hi, I've left the UK and want to simply close my account. I obtained a STAC code on 31/10 and I've tried calling the support number +44 344 809 0202 (which just wants to ask me to pay arrears) and tried the bot which is hopeless. On the 31/10 my bala...

rbensonx by Level 1: Joiner
  • 168 Views
  • 1 replies
  • 0 kudos

Cannot view my bill

When I sign in to view bill in Safari, I cannot see anything... Rest of screen is blank

Derek9 by Level 1: Joiner
  • 156 Views
  • 2 replies
  • 0 kudos

Upgrade price

Hello, I have been a loyal O2 customer for the past 2 years and would like to upgrade. However it would cost me £57 a month for an iPhone 15 with 25g of data with unlimited texts and calls a month and I have found a deal on Uswitch for £42 a month fo...

Sam687 by Level 1: Joiner
  • 195 Views
  • 2 replies
  • 0 kudos