Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! how to add old virgin account numbers to my o2 account

Hi does any one know how to add more mobile numbers to my o2 account i have mine and my partners on but 2 of my kids had virgin mobile accounts ( in my name) and i dont have these on my o2 account. i would like them all in one place if possible?

Resolved! I have 2 rolling sims - both in my name and I have requested a PAC for one of them

I am in the process of swapping one of the 2 sims (my husbands phone) to Giff Gaff. I requested a PAC from husband's handset and then activated Giff Gaff and gave them the PAC code. The changeover will be in 2 days. Is it really as simple as this? Wi...

5g roaming??

Anyone know why it says that 5g roaming isnt a thing on o2 yet when you check a country it says you can use 4g and 5g??

Resolved! Requesting a PAC code but wanting to keep o2 contract

Hello, I have requested a PAC code to transfer my number to a new network.However I would like to keep the contract with my o2 device and pay it off monthly as I can use the phone as a spare for my child. Is this an option? Thanks

Resolved! Still being charged for my old Switch Up phone

Hi, so I know this isn't a customer support forum but I wondered if anyone else has experienced the same issue. Back on 12th of October I did a Switch-Up from a Pixel Fold to a Pixel 8 Pro. I promptly returned the Fold by post (unfortunately the new ...

Resolved! Pending what happens tomorrow afternoon, I may be changing my address hopefully by next week...

How would I formally change the billing address on my contract without having to go through live chat or calling the non UK call centre? Both of which would significantly wind me up? As well as my phone (Pixel 7), I also have a contract for a Samsung...

Just adding a line, price isn't what I agreed

I just clicked from uswitch to an £8.99 contract, but the purchase screen is saying my bill will be £10.79 AND will increase from April by £1.80 This isn't correct. The first month should be £8.99 and from April £10.79 ( which is a ridiculous 20% inc...

No confirmation email

I took out a contract today and signed the credit agreement via live chat (they basically did everything through there and sent links over the chat) as was having issues was told I’d have delivery but the 3rd how ever it said have since had no confir...

Resolved! See all my phone bills

I pay for three phones but when I login I can only ever see one phone. Is there any way that I can see all the phones I pay for on the single login.

HELP TOPIC: Fraudulent Transactions - O2 Prepay Slough

Question: I have received my debit/credit card statement and there is a transaction on there which is showing "O2 Prepay Slough" and I haven't done it! What is it for?Answer: Someone has obtained your card details (and not from O2!) and has used them...

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