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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 254530 Views
  • 2 replies
  • 2 kudos

Too many Sync subscriptions on contract

I’ve just discovered when going into the O2 shop to potentially upgrade that I’ve got two Sync subscriptions on my account. Therefore, I’ve been over charged since I took this contract out in January 2023, therefore, please can this be refunded as it...

Resolved! Giving cancellation notice

I am trying to cancel my phone contract within the app and just keep going around in circles without success.

joed9597 by • Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Refund

Hi I received the following message today about refund. Account No:**********We would like to send you a refund of £9.09. Please sign in to or register for My O2 here and provide your bank account details.

Josephp by • Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

Resolved! Bought wrong data plan

Hi, I bought the wrong data add on. Can I please cancel? I need to buy the euro zone data add on.

Debdoh123 by • Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos

Resolved! Porting old number unsuccessful

Hello newb here. Would appreciate your help. So I moved from THREE onto O2. Initially signed up to a new SIM only contract, used my PAC number from THREE and on the same day the porting was meant to happen, I contacted O2 to change my contract as fou...

shortydoc by • Level 2: Apprentice
  • 4197 Views
  • 14 replies
  • 0 kudos

cant log in to my o2 and need to pay phone bill

hello my phone has been cut off and i can’t pay my bill as i cant log in to my o2, as its sending me verification codes but i cant receive any texts therefore cant log in. help asap thanks

Resolved! Who To Complain To?

I don't want to get into details about the complaint. Suffice to say O2 have royally screwed up and they have admitted such. Without getting into specifics which I won't eleborate on o2 have messed up my pay monthly device payment plan. However I nee...

Sim

Hi, I have recently moved over to O2. My sim arrived today & I have activated it, however my old number hasn’t transferred across, can you help please?Many thanks, Jess

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