Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Rolling contract free SIM cancellation

Hi bit confused so can anyone help.The bill comes around the 6th and payment is taken on the 27th on a contract free rolling SIM only deal.I want to cancel çan anyone suggests the best date to do this,thanks.

Resolved! Switch eSim to traditional sim

I upgraded my phone and chose a sim only deal, I selected to use a esim instead of traditional. Now found out my phone isn't compatible with esim. Is there anyway for me to switch back or request a traditional sim or will I just have to buy a new pho...

Resolved! Travel bolt on

I am going to Australia for three weeks and plan to get the travel bolt on but I am not sure how it works.If I sign up to the bolt on but only want to use it for 2 of the three weeks because of WIFI coverage for one week- What do I do - how do I avoi...

Resolved! Can I use my O2 travel Ultimate plan for data usage in Taiwan?

Hi all, as the post suggests, can I use an Ultimate travel plan in Taiwan without additional bolt ons? Googling says yes but it seems the official website says no. Please can someone clarify this?

International calls

I can’t make international calls from abroad. I don’t have a spent cap and I have a travel bolt on at £7 per day. help

Confused About Roaming – Virgin Media + O2 SIM Promo Says 75 Destinations, But I Only Get 27?

Hi everyone,Hoping someone here can help clarify something for me.I recently signed up for a Virgin Media broadband package, and as part of the deal, I added an O2 Pay Monthly SIM. One of the advertised benefits was that I could "roam freely in 75 de...

Resolved! Stuck in credit check - U-Switch deal

Hello! I’m in the process of trying to get a sim only deal from U-Switch (32GB for £8), however my order seems to get stuck in the credit check. I’ve had to submit the order twice now, as every single time so far I’ve submitted it, got the email abou...

Transferring numbers

Looking for any help regarding transferring my current O2 12 month sim only number (coming to an end) to a different O2 12 month sim only deal. I did order the new sim only deal but had a nightmare trying to transfer my number, the process didn’t see...

Voicemail - maximum message length

Hello, I had my voicemail set up to have a maximum of 4 minutes for anyone leaving a voice message. There was also a helpful warning for anyone leaving a message that there was 10 seconds left at about 3 minutes 50 seconds. Now the maximum length has...

Resolved! No signal

Hi all, upgraded my phone and received the new one yesterday. Transferred everything across and it created an eSIM. Since then, I have no signal and unable to access my phone number. As a result I can’t access My O2 as it requires a code sent to my n...

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