Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 are charging me for 2 devices

Used o2 switch up in January to upgrade from the s23u to s24u. My bill should be £56.70 but o2 have robbed me of £95 on my bill and even after 3 weeks of trying to complain I'm at a loss. Still no response from them so I've had to contact ofcom about...

Resolved! sim activation

Hello I would like to activate my sim

Resolved! my whatapp account is haxked . Whats app does not help. I want to change my number I do not seem to

my whatapp account is haxked . Whats app does not help. I want to change my number I do not seem to help

Bill

I have paid my bill, and trying to upgrade but it says my bill is still not paid

Resolved! VAT receipt

Where will I find this

Unrecognised charges and ridiculous service time

Upon receiving my bill I learned I have accrued £239 excess charges. I don't know what there are and they aren't itemised on my bill. I raised the query with O2 immediately. They told me there would be an investigation taking no more than 10 days. Ev...

MY NUMBER HAS BEEN REMOVED

My number has been removed what do i do

Resolved! Fraud

Email to say password change. I hadn't. Used a different device changed my password logged in. A iPhone contract took out. Within30 mins of the order I contacted fraud. Evan gave them order number delivery address which isn't mine. This is the Thursd...

Resolved! I need more time paying my bill

I’ve been struggling with money at the moment due to money problems and was wondering is there a way to ask O2 for some more time when I’m ready to pay my bill.

Partial bill payment not showing

Hi hoping you can help, I bought a bolt on while abroad and wanted to pay it off as soon as possible which I did over a week ago. However my o2 app isn’t showing this anywhere and still says the normal bill plus the extra will be coming out on the fi...

O2

Forum Posts