Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

SMS Overseas

I want to use sms so that i can view my 2 factor authentication but am not receiving sms whilst am overseas.

Paul211 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Number ported out without my permission, possible fraud

Hello,I have/had a contract with o2 and I received a text message recently stating that my final bill would be produced as my account was being disconnected. I immediately phoned o2 and was told that a pac code had been used to transfer my number to ...

ToffeeVic by Level 1: Joiner
  • 8 replies
  • 0 kudos

Audi ESim help

HiI have just received my 2023 Audi Q7 and I would like to use the mobile Wifi. In previous models, I would take my O2 sim, plug it in and away we go.The new range all have ESIMs installed, which I thought was good as ESIMs are supposed to be easy to...

bacon by Level 1: Joiner
  • 6 replies
  • 0 kudos

Migration of number

I am changing from pay as you go to pay monthly. I was told that when i lose signal to remove the sim of my PAYAG to my new contract PAYM sim and my number would be migrated. It hasn’t worked, please someone help i’ve called so many times and no one ...

Wrapping up this account

Hi there, Been trying to wrap up this account. But still receiving bills from you. If this needs to be paid please email across or have the bill on the account. This is for the account *********. Many thanks, Patrick [Mod edit: Please do not share pe...

How the hell do I cancel!????

I have binned my sim and been trying to get through to O2 for the past month. I am on hold with customer service and have been for the last half an hour - I only get half an hour lunch and try every lunch and every evening with no success. I got thro...

CarrieH by Level 1: Joiner
  • 6 replies
  • 0 kudos

Advice on travelling in the USA

Hello everyone.. I need some advice. I have a Pay monthly contract, Im travelling to the USA end of April, and I just had a Bolt on applied for £6 per day. I have unlimited text and calls and data... but My spend cap is set to zero now..Is this a goo...

NatSoSure by Level 1: Joiner
  • 3 replies
  • 0 kudos

Data was part of allowance while in Turkey on Virgin. I've been migrated to O2 and now have to pay!

I regularly go on holiday to Turkey. In the past whilst myself and my family were on Virgin, we could use our data as part of our monthly contracted allowance. Now we've all been migrated to O2, it seems we have to pay £6 per day (4 phones so £24 a d...

ukballd by Level 1: Joiner
  • 1 replies
  • 0 kudos