Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Not received Beats Flex discount code

I have not received the text with the code for the Beats Flex for £1

No signal for weeks/months in the centre of Middleton, Greater Manchester

I noticed quite a few weeks ago that the signal from O2 would disappear when I was in Middleton. I kept thinking it was a temporary situation but this seems to have been the case for what feels like months.I reported it through the app weeks ago.So t...

Sim only plan

I have purchased a sim only plan for my current phone, all the paperwork has been sent to me via email, the sim plan has been placed in my basket, do I have to check out of my basket, I thought it was already ordered via the operator?

Resolved! Cold Call?

Good Morning I have received a call from 0330 303 5315 claming to be O2 and offering me a reward for my loyalty. 52 seconds into the call the line went dead. Can you confirm if this is an O2 number (or partner) or a scam caller? Thanks

O2 Billing through plan.com

I recently had a change to my tariff but instead of my payments going through my o2 account they are being collected by a company called PLAN.com, is this right?

Back to 02

Hi there, I have been with O2 for over 15 years and recently changed to EE after being unsatisfied with the size of my Bill from O2. What would O2 offer me to get me back on a Sim only unlimited data contract please? Thank you

New contract sim card

I recently agreed a change of contract with Virgin Media and they have signed me up for an O2 account but I have not received a SIM card. Please advise anticipated delivery arrangements.

Number not registered

I've had my phone for approx. 3 years now, on a 24 month contract. My phone has recently stopped working so looking for an upgrade but my account does not recognise my number. Not sure what to do here!

Charges

Hi i have been charged £39.99 for a podcast and i subscribed by accident when i realised i had i canceled the subscription, i can’t afford this as its too much money, can i get a refund please?

My current cintract

Hi, When does my contract come to an end? my iPad Pro has died on me and looks like it could be the board inside the iPad Pro which I can’t understand as I always look after it. I have put another iPad in my basket which I really can’t afford to do a...

O2

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