Bolt On and Tariff Change Hell

[Adrian__]

Has anyone had any success with getting refunds on all the useless 100MB bolt ons we're having to add on because the data amount "add" button isn't working? I have tried on various different devices and browsers, and the problem is clearly at their end. 

I have also tried to change my tariff but this online account feature is not working on the website either! I have tried to call 202 but I cannot get past the 'what is the answer to security question' because I'm not aware of having one, probably because I haven't called 02 for years!

It also seems absolutely ridiculous that the method for adding bolt ons can now only be done online. Previously it was possible to call and add on. Why has that facility been taken away? If you have no data, you can't get on line to add a bolt on!!!! I have found myself in serious trouble a few times over recent months, when I haven't been able to find a location, for instance, because I couldn't use GPS on my phone and couldn't add on more data to solve it because... well, you know why!

I've been an O2 customer for 20+ years and this is a new low.

[Enlli]

Lot's of posts on this

Will log it to our forum manager who will be back Monday 

@Dave-O2 Another one I'm afraid

[Dave-O2]

Thanks @Enlli 

@Adrian__ Thanks for flagging, we're currently getting this checked out, once there is an update to share, i'll be in touch.

[Adrian__]

Thanks Dave but this problem is weeks old for some customers? Meanwhile should I continue to add hopeless 100mb bolts-ons with the confidence that I'll get refunded eventually?

[Enlli]

@Adrian__ That's not unusual for O2 these days.

Not as important but this forum has had a problem which they know about for nearly three years now.l

[jonsie]

Mmn....not sure I would be sticking round waiting for O2 to fix things @Adrian__ I would be looking at other networks or MVNO's!

[Dave-O2 · Accepted solution]

Afternoon @Adrian__ 

Just letting you know, we're expecting a fix on this next week 👍

Thanks for you paitence.