Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Is this o2 or a scam?

Had a guy ring my mobile saying he was from o2, just did not feel right so i hung up.Does anyone recognise this number 02080780740.thank's

Sim

Hello i would like to know why i m paying more every month ? I would like to pay the same amount i was paying before please kind regards jeremy

Placed order for upgrade.

Hi, I placed order for upgrades on new phone. Received emails then received one to say credit check in place and get back to be within 24hrs. Now been 72hrs and absolutely nothing and basket saying empty but if I remove from basket says need to start...

Additional 2nd SIM through Virgin Media - not wanted / requested

My Virgin Media package deal, which included my O2 SIM, was coming to an end in April 2025. I was able to agree a new deal with them. The Virgin agent informed me about an O2 SIM card included as part of the package. I explained that I already have o...

Resolved! Switch up but not original phone

First time I’ve been wondering about this. I’m due to switch up on 12th June. If I decide to switch up then I might hit a problem. I had a fault with my original phone and Apple replaced the phone in their Genius Bar. However if I switch up the IMEI ...

Unknown charged

For the first time ever I have been charged by O2 for WhatsApp calls to the USA. I want to speak to someone about it at O2 but there is no option to speak to a human.

Resolved! Minimum period?

I'm looking to find out what's the minimum period for my contract. The agreement says that if I end the contract (I'm on month 12 of 24) before the minimum period I need to pay an early termination charge for each month until the end of the minimum p...

Resolved! Transfer number

Hi, I’m joining O2 from Vodafone. I want to keep my number and have a pac number. Do i put my O2 sim into the new phone and then pass my pac number to O2 and that’s it. Or do I put my old sim in the new phone!

Spend Cap Exceeded And Charged

I have switched my mobile phone number from O2 to another provider, and today when viewing my Final Bill, I see that I have been charged above and beyond the Spend Cap. Please will someone refund this back to my account with a £10 credit due to the i...

Upgraded to sim only deal..it saying I've no data left? But I bought the unlimited data one

So I upgraded to a unlimited sim only deal for my son as his device plan was all paid for..But it's saying he has no data left?Has it not updated yet or what?

O2

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