Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! changing my phone number

i recently got a pay monthly sim but it’s changed my number and i want to keep it the same so im not currently using the sim im waiting until the number is changed and im paying for the monthly sim and pay as you go so how do i keep my number the sam...

Resolved! Monthly charge

I currently pay 5.80 per month for sim only. have received an email to say my charge is going from 13 to 14.14 in April.

Where do I find my contract start date? It isn't on https://mymobile2.o2.co.uk

I've logged on to https://mymobile2.o2.co.uk - but I can't find my contract start date.I can see my renewal date - but that's it. Where can I find my contract start date?

Resolved! fraud on my phone (REMOVED) Waiting over the 30day limit for a result,still not contacted

This has been going on for some time,I have paid numerous visits to the 02 shop in Wigan and the account is blocked and they are unable to help,I have taken another sim card number as a temporary measure (REMOVED) ,as a temporary measure but I would ...

Resolved! question

good morning I would like to ask about my contract s20 id 013121948 How long is contract ?and how much is left to paying? Payments is took from Loyds bank. thank you so much?

Resolved! Charge to mobile

Hi there is there a limit to use my charge to mobile option! In one day

Numbers on my account

why is my mobile number not showing on my account ******* Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!

Waiting for call back about complain

Cct-b509357 i have been trying to contact again about complaint, I spoke with customer service people and after 30min, have been disconnected,and again how long do I need to wait for?last time was told 48h (four days ago)

Resolved! How to pay a final bill

Been trying to pay off my device plan as I’ve changed supplier. Made payment in myO2 app which went instead on my airtime account. Chats and phone calls later I got a cheque partially refunding the payment. Phone disconnected and now I can’t get thro...

Selling contract phone

Hi, I have seen lots of people asking this question but I’ve read the terms and conditions so just trying to understand what it means. Are we able to sell phones under contract, the T&Cs say: if you dispose of the device before you have fully repaid ...

O2

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