Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Fraud

Hello againSome of you may remember me from the early part of the year but 02 still wont shut the account and now they will not discuss this with us what so ever as its fraudAll the c/s can do is email the fraud dept who will phone us back which even...

fitter by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Order

Hi my name is erik fekete is my order ready

Resolved! Wrong phone on contract

I’ve just purchased a iPhone 13 pro on pay monthly contract however The phone I wanted was the 13 pro max but the order has already gone through. How can I change this who should I speak to. Do I just return the phone or can I just upgrade it

Aimeem999 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No signal

Hi I can’t make any phone callsi have no signal or internet unless I’m on my Wi-Fi

Craig40 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel contract within 14 day cool off period

Worst customer service ever, I've phoned at least 6 times over the last week to try and cancel my contract and get a Pac code, only to be cut off 3 times after holding for over half an hour then eventually be told that I would receive the Pac code vi...

Paying contract early.

Hi I would like to pay off my contract early so I dont have to worry about having to look for money each month. I spoke to o2 and was told I cant pay it early, can someone tell me why please as getting nowhere fast.

Pete781 by Level 1: Joiner
  • 3 replies
  • 0 kudos

New account

I am trying to access my new account online and on app but can’t. Spoke to o2 support who said I must make first before allowing me access to the online account, this doesn’t sound right?! Any ideas? thanks

Psychbum by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! Bill

Why you contact credit agencies when im late with payment? Are uou [removed] nuts! Stupid [removed] [removed] O2!!!!

Resolved! Cancellation

Hi I want to cancel my number as I have moved to another country 

Manuela2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Direct debit

Hi I’ve just checked my direct debit and it hasn’t been set up 

Rachel34 by Level 1: Joiner
  • 1 replies
  • 0 kudos