Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos


I am currently in arrears and would like to pay this aswell as discuss cancelling my sim contract

Paige96 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Loss of service since the 21st of February and no real answer.

I have not been able to make calls since the 21st of February, been in contact with o2 multiple times and everytime I’m told that a phone mast isn’t working and engineers are working to solve the issue. I was offered ‘compensation’ in the form of £40...

Jorden by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancelling my new sim only a/c

I have a sim only a/c which has not been used, the phone I bought is faulty, I cannot get to talk to anyone, have returned the SIM but still getting messages on the app re payment date, upgrades etc. I have written to O2 on the hope they will cancel,...

Replacement Phone

Hello - so I did a Switch Up online last Wednesday (20/04), all went through and I got my new phone Thursday 21st. Unfortunately the new phone was faulty and would repeatedly shut down during set up. I called o2 on Thursday and they arranged for a re...

GinaLumos by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cant order online

Hi I am trying to order a new phone but cant get past the checkout

Stu2 by Level 1: Joiner
  • 7 replies
  • 0 kudos

O2 Switch Up

Hello, I am basically writing this because of how bad this o2 Switch up process is. I switched from the s23 Ultra to the s24 ultra. The s24 was a pre order so I had to keep my s23 Ultra for a few days. I then was sent a jiffy bag to send the s23 ultr...

RD2024 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Upgrade Struggles

I have tried to upgrade my phone from O2 which was returned as soon as. They have confirmed they’ve received the return but will not send out my replacement phone. After going back and forth on the phone, it seems like I’m stuck paying for a contract...

ML24 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! I need to cancel a contract I canot use and have never used.

I got a sim card when I was given a new contract. My phone is fixed to EE. I have never used the sim card and would like to cancel the contract. When we spoke to the salesman he said we would only have to pay £5 if the sim card was never used. I have...

periscope by Level 1: Joiner
  • 1 replies
  • 0 kudos