Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Correct pay monthly

Hello I had an old device (iPhone 15 Pro Max) and recently swapped it for an iPhone 16 Pro Max, and returned the old phone to o2. Now I am paying for two devices and this is a mistake on your part because I returned the old device eight days after re...

Paid for device

I paid for device but it comes like unpaid!

Resolved! Lost phone and sim

I have lost my phone and sim

Resolved! Cancel Contract

Hi there - I would like to cancel my contract and move on to a rolling plan.I cannot commit to 24 months as I may need to leave the country before then and do not want to have to pay the early termination fee.Please advise how to cancel my contract s...

Resolved! New Contract

I have just changed my contract and aske for an esim. However, I doo not believe my phone can use an esim. I need an actual plastic sim

Resolved! internet

My internet has been very slow and I suppose to have no issue with it once I have a contract and I’m paying it the unlimited internet data sim, how can I get my last month refund of bad internet and now another month to go.

I need assistant

Resolved! Mobile/sim agreement

Hello I would like to cancel my my pay monthly agreement

Resolved! My O2 number payment

Hello, I have left the United Kingdom a few months back, however I had been paying my bill regularly via direct debit. I have even cancelled my number but still acquired a bill of 14 GBP. It still shows that my bill is due even though I recently made...

O2 open

I tried to access my o2 open discount but it shows that it has been 28days over. Even so the staff at o2 shop told be to wait untill I receive my new phone and then sort it out

O2

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