Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! price increase??

I find it utterly disgusting that I signed up fora £17 a month contract and before I've even paid the first month its gone up nearly £2.I signed up for £17 a month beacause that's the most I can afford!!!!!!!!!!!

Mloll by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Billing

Hiya I have noticed that my phone bill has been paid twice and I would like a refund for £90.79 thanks

VJ4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Problem signal

I Good problem for signal O2 my phone. My frend samtime not hearing me

Zajac by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Tariff

Hi, So I have fully paid off my tablet-but i am not using it, I am still getting charged for the minuits/data and messages. As I am no longer using it Is there a way to stop getting charged as I am wasting money on something that's not getting used.

nade99 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Poor signal refund

Hi, had a very poor signal last week, my father in law had just passed away and I was responsible for organising the doctors , funeral etc and I was sick of getting told they they were ringing me but going straight to voicemail, I ended up having to ...

Resolved! Leaving o2

If i wish to leave O2, do I only payoff the device, or do I have to also payoff the monthly airplan?

Resolved! How on earth do you get to live chat?

How on earth do you get to live chat? I have clicked every possible route. I click "How to contact us" and it takes me to a page where I click Accounts and Billing, it then takes me to standard questions/answers, I click "still need help" at the bott...

Resolved! roaming

when making or receiving a UK call when roaming in the EU is there a charge?

Harry8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrading sim only contract

Hi all.So I currently have a sim only contract and I want to upgrade and get a tablet, how do I go about keeping my current sim and just getting the tablet? I go through the steps on my o2 app to upgrade but unsure if it will cancel my current sim on...