Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change tariff

I would like to change my tariff to a cheaper one as i currently get a lot more data than i need but everytime i try to access the page on the app or website it says it isn’t available to me. Please let me know what to do. Thanks

Resolved! Student Discount / O2 Open Excluded Devices

Looking to get the new iPhones when they're released, and have a student discount I want to use. I just wondered if anyone knows whether the new iPhones are excluded from the discounts? I remember years ago they were but don't know if that changed? A...

stolen

hi my phone got stolen today and i need to block the number please can you help. I have a crime number

Help

Can anyone point me in the right direction. I have upgraded my phone and DPD tried to deliver it on Tuesday, but we did not have a PIN CODE.I spoke with O2 someone in a far distant country and they said that we would get our pin within 48 hours, stil...

Cancel contract

I would like to cancel my monthly contract

International rates

I recently ran up a £ 150 bill for an international call as I had but hit a bolt on for roaming charges. I could not find anywhere what your standard international rate is and certainly had not expected such a large bill but it was an urgent phone ca...

bill much higher than when i first took it out

I took out a contract in Jan 2023 at £36 pm. It is now £59.95 and I dont know why. I have a chronic illness and am not able to work at the moment. Please can you advise on this bill increase and if there is any support for me. Many thanks

I paid early but the direct debit came out of my account anyway

As I've said I have a direct debit scheduled to come out a few days ago but a week before that I used my account to pay the bill early but the direct debit has still gone through anyway meaning I essentially paid the same bill twice. What do I do???

Upfront cost reservation

Hi there my upfront cost has been taken out but I've been declined contract

Switch Up Issues

I just spent roughly an hour using the online chat trying to change over my handset using Switch Up which I have been paying for. All was going through fine until the very last moment when the online chat agent advised the following "account is alrea...

O2

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