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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 329793 Views
  • 2 replies
  • 2 kudos

New contract

My current O2 contract has expired. I have spotted a deal on the O2 network but via a third party company (much cheaper than upgrading via O2)!What is the best way to go about keeping my old number. Do I need to cancel my old (expired) contract, ask ...

ATHOMO1 by • Level 1: Joiner
  • 598 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade options

I'm at the end of my current contract and I intend to upgrade to an iPhone 16 pro max from an iPhone 11. I am a pay monthly customer with an airtime plan.I want to keep all my current sim data but would prefer to have a new sim.Does the upgrade autom...

SteveP55 by • Level 1: Joiner
  • 640 Views
  • 1 replies
  • 0 kudos

Resolved! travelling abroad

I am going to Poland on the 25th March and staying until the 7th April....what is the best way to keep my data charges down to a minimum whilst there ?? thanks

MARK93 by • Level 1: Joiner
  • 375 Views
  • 1 replies
  • 0 kudos

Resolved! Monthly charges

As my contract is expired, should I not see a drop in my monthly bill.Is it not just the airtime plan I could be paying for ? My bills were usually around the £34 to £38 mark.With my contract finished my latest bill is £34.Is that correct ?

camol123 by • Level 1: Joiner
  • 536 Views
  • 2 replies
  • 0 kudos

Resolved! how do I know if message is scam or not

Received message couldn't deduct latest bill from registered payment method. Visit web address to resolve issue and avoid sim termination. But on my account says bill issued 8th March payment due 24. nothing about an issue with payment.

Petunia22 by • Level 1: Joiner
  • 477 Views
  • 1 replies
  • 0 kudos

Sim not provisioned

Hi, Can someone help...o2 is incredibly difficult to reach! My sim suddenly stopped working with repeated 'sim not provisioned' notifications. It has been 4 days. I have really struggled to access any form of support as I have no Internet or ability ...

Maya4 by • Level 1: Joiner
  • 582 Views
  • 2 replies
  • 0 kudos

Congestion

Hi all,Anyone got any tips on how to deal with bad congestion? I live in a small ish town and in a lot of areas I can’t make a call, send a text or use data despite having very good signal (3-4 bars of 4G/ 5G).I have heard other people complain about...

RGD by • Level 1: Joiner
  • 919 Views
  • 5 replies
  • 0 kudos

My basket vanished after paying upfront cost

Hello I paid the upfront fee confirmed payment on banking app which shows as being taken out and the screen froze and now basket has vanished. I have received contract info but nothing else

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