Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Account closed by mistake - please help!

At the beginning of March 25, I ordered a new phone as my old Android was having trouble charging. When I received a Samsung S16, I found it unsuitable and had to buy a new charger, as the wiring sent with it had a USB at both ends? I contacted O2 an...

Resolved! DPD - Return to sender? What happens now

Hi All,I was on a phone that had some time left on the contract, I decided to grab a new one and paid off what was left on the contract.Weird situation in that the phone was meant to be delivered today, however dpd has the status of "Return to consig...

Resolved! Stolen Phone and Cant Pay Bills

i brought a iphone 14 pro max pay monthly phone and had my phone stolen off knife point and bike thefts. i even had my sim inside and they took it and even blocked and cancelled my contact and i wasnt able to pay my bills off and cancel my phone. i r...

Resolved! travel Bolton

Hi,Travel bolton was added accidently and I want to cancel it. How do I do it?

Resolved! Missold o2 sim only additional sim card

I ordered a payg sim to leave o2 pay monthly due to cost. I received a call from o2 (sales) offering a £5 deal with 1gb data and unlimited calls and text which was matched to my requirements. After agreeing the deal I was told I would be sent a new s...

Resolved! cancelled PAC code issued but wants to cancelled

can i cancelled PAC CODE request , i RECEIVED PAC which is valid till 9th may but i wants to cancelled because i got better deal with same 02 network but new contract comes with new mobile number ,but i wants to keep used my old 02 number on new, but...

Internet connection

I have mobile data but no Internet connection

Resolved! Rolling contract free SIM cancellation

Hi bit confused so can anyone help.The bill comes around the 6th and payment is taken on the 27th on a contract free rolling SIM only deal.I want to cancel çan anyone suggests the best date to do this,thanks.

Resolved! Switch eSim to traditional sim

I upgraded my phone and chose a sim only deal, I selected to use a esim instead of traditional. Now found out my phone isn't compatible with esim. Is there anyway for me to switch back or request a traditional sim or will I just have to buy a new pho...

Resolved! Travel bolt on

I am going to Australia for three weeks and plan to get the travel bolt on but I am not sure how it works.If I sign up to the bolt on but only want to use it for 2 of the three weeks because of WIFI coverage for one week- What do I do - how do I avoi...

O2

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