Data usage warnings: completely contradicting actual reality

[puzzled71]

Hello,

this is the Nth time that I get double (!) SMS and email warnings (at ungodly hours, too) about my having used up 80% of my data allowance for this month.

As per all previous cases, too, this is NOT true (O2 account shows more than 50% remaining, as per previous such cases)  - last time when I managed to phone a customer support person they not only reconfirmed what I could see in my app under my account BUT also that they could not find any trace of the system ever having sent me messages about this. The latter is totally crazy, in addition to this repeating nonsense.

Currently, after a full day since the notifications, I still have more than 50% of my allowance - so I simply cannot see how this system is making any sense. 

First time I thought it misfired accidentally, but now I am truly annoyed - especially as it stresses me out then again I figure out via O2's own stats shown under my account that my data usage is completely different from what it claims. 

Is there something seriously wrong with this software? This is by now a pattern, not an accidental occurrence. 

[Enlli]

Do you happen to have Volt or another data bolt on? Often you can get a message when the base data amount is around 80% used 

Absolutely nothing we can do here as customers.

You can contact O2 but how far you would get is anyone's guess 

Guide: How to find help & contact O2 

[MI5]

@puzzled71 

Unfortunately, the system isn't clever enough (or clever at all) to recognise any additional data above your standard tariff allowances.

If you view your data allowance in your MyO2 you will see a data allowance and a further bonus data allowance, which the automated system ignores.

You can toggle off notifications in your MyO2 under contact preferences > line level preferences.

[pgn]

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@MI5 wrote:

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You can toggle off notifications in your MyO2 under contact preferences > line level preferences.

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Line level preferences only allows me to set marketing notifications for the selected line/phone number, nothing about data balance warning notifications, @MI5 

But, @puzzled71 - you can try turning off all notification methods (SMS, e-mail, Phone, Post) and see if it stops the annoying, and incorrect, notifications:

If you need to contact O2 via Social Media, either link below will take you to the direct message option. Good luck.

[MI5]

It's different on the web page.

[Oxonian]

Are you sure @puzzled71 that these are notifications from O2 and not messages from your handset ? 

If you Google for "data usage notifications on Android", you'll get an idea of what I am referring to. 

[pgn]

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@MI5 wrote:

It's different on the web page.

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Nope:

Not as far as I can see.

T'is a mystery 🤷

[MI5]

this is the Nth time that I get double (!) SMS and email warnings (at ungodly hours, too) about my having used up 80% of my data allowance for this month.

[pgn]

@puzzled71 - not sure the 80% and 100% warnings can be turned off, according to 

https://www.o2.co.uk/help/account/billing-and-usage/understanding-data

But it sure would help if the warning related to your total allowance, not just the base allowance, then any multiplier allowance, then Volt (if applicable) allowance.

Perhaps O2 Social Media team can shed light on this for you, either link just below... And be persistent. Good luck!

[puzzled71]

They re O2 emails and O2 SMS messages. Whilst O2 account shows more than 50% remaining. Ah well