Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 25141 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 216194 Views
  • 2 replies
  • 2 kudos

Resolved! Account holder

Hi there I want to change the account holder details please. I am the account holder but the phone is my grandaughters. I want to change it to her details so she is contacted regarding bills etc. thank you

Rosinna by Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos

Extra payment

I paid off my device plan last week and upgraded to a sim only plan. I have now been charged a payment despite paying off the plan last week.

Cmg1 by Level 1: Joiner
  • 138 Views
  • 1 replies
  • 0 kudos

Resolved! Pac code

Hi, I have just signed up for a SIM only contract. I would like to keep my number and have got a PAC code from my old provider but haven't given it to you yet. How do I input that onto your system?

MCM by Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

Resolved! Paying a bill

I have restricted access because of financial difficulties...would I be able to pay my bill in full on the 5th April when I get paid please as I need it for work.Thankyou

Fergyno1 by Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

Resolved! pac code 65075 not working

Texting 65075 does not work and I was told to use the portal to request, but when looking at help articles, it says I need to text 65075 or contact O2, but cannot find any link for this.

MM55 by Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos

request pac code online not working

When i go to request a PAC code online i get to the stage of when are you leaving and no matter what i do the NEXT button is greyed out so it doesn't continue, is this just some underhanded tactic to *bleep* people off.And why if you have more than o...

j2508 by Level 1: Joiner
  • 404 Views
  • 4 replies
  • 0 kudos

Resolved! Call Charges to Northern Ireland

I have been reading on this board that call charges to Northern Ireland are included in your allowance. However when I asked customer services last week, before I made a call to N. Ireland, that the call will be charged as an International call. I qu...

Bootsie127 by Level 1: Joiner
  • 1451 Views
  • 22 replies
  • 0 kudos

Resolved! Access to platforms

I cant get Facebook or Instagram to load any more. Does anyone have any ideas how to get back on them?

Sheels by Level 1: Joiner
  • 614 Views
  • 10 replies
  • 0 kudos