Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change of phone

I’m looking to see if I can swap my phone from an iPhone 14 to the new iPhone 16

SIM Card

I'm a new customer and I haven't received my physical SIM card. Could you please dispatch this as soon as possible?

Resolved! How do I get reconnected

I am late paying my bill due to unforeseen circumstances and have been cut off. I have tried to contact all the number on help and support to pay and get reconnect but all numbers cut off immediately (do not know if this is because my phone is cut of...

Ending Contract

I have a Volt 250gb Sim card that I've never used( Part of a virgin media deal) and the 18 month contract is coming to an end on 28th January 2025. How do I cancel this contract?The Sim is still in the packaging and has never been opened and so sendi...

New esim setup

Hello I was in the process of buying a new monthly esim but the website threw me out before I completed. I have received my contract but have yet to add my details to set up a DD. Can you let me know what I need to do to complete my order please?

Cancelling my plan

Hi, I've left the UK and want to simply close my account. I obtained a STAC code on 31/10 and I've tried calling the support number +44 344 809 0202 (which just wants to ask me to pay arrears) and tried the bot which is hopeless. On the 31/10 my bala...

Cannot view my bill

When I sign in to view bill in Safari, I cannot see anything... Rest of screen is blank

Resolved! Double billing

Why have you debited my account £10 twice?

Upgrade price

Hello, I have been a loyal O2 customer for the past 2 years and would like to upgrade. However it would cost me £57 a month for an iPhone 15 with 25g of data with unlimited texts and calls a month and I have found a deal on Uswitch for £42 a month fo...

Resolved! Device plans not showing

Hi, I got an e-mail from o2 about terms and conditions changes and price increases and phoned to say I wanted to give my notice but continue to pay my device plans by installments as stated in the e-mail. That was all accepted, I got and used my PAC ...

O2

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