on 13-12-2024 18:31
I’m wishing to upgrade early, but with the option to pay my old device monthly still along side the new device. It’s an upgrade and not a new connection however it will not let me pass the credit side, stating I have the max amount of pay monthly contracts? But when I choose to pay it off instead it’s completely fine and goes through?
can someone explain this? Is the new device classed as a new connection if I carry on paying monthly for both? If so that doesn’t seem very fair and it’s not stated anywhere that I can see or is it a ploy to get us to pay the device instead?
on 13-12-2024 18:50
The rules say you have to pay off the old device first.
Guide: How does O2 Refresh work?