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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Paying device plan fail

Hello , I’m trying to pay off my device plan. I phoned o2 payment team on Thursday 7/11/24 and “paid” my device plan , the payment sat pending in my account for over 24 hours so I contacted o2 via the messaging function. I was told the payment was pr...

DTS95 by • Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos

Overpayed

I went on holiday in October to Canary Islands I’ve just looked at my bill and I’ve been charged£67.58 why

Base1234 by • Level 1: Joiner
  • 96 Views
  • 2 replies
  • 0 kudos

Resolved! Transfer esim

Could you please help me transfer my esim to a new device 

Wing by • Level 1: Joiner
  • 192 Views
  • 2 replies
  • 0 kudos

can’t log into account

i got a new phone last august. i kept my old sim and put it into my new phone. when i try to log into my 02 account it wants to send a code to my new number, which i no longer have

Resolved! No network in Europe

I am currently in The Netherlands and my phone is showing as no network/data. I received a text saying all calls and texts will come out of my usual allowance. Is there a spend cap on my phone as I need data to be able to travel around?

Bri09 by • Level 1: Joiner
  • 104 Views
  • 1 replies
  • 0 kudos

An order I have not asked for

Hi An order has been added to my bill that I have not requested. Order number is (REMOVED) Please can this be explained and removed please. Kind regards Alison (REMOVED)

Resolved! Change owner ship of phone contract

I've been paying for my daughters phone plan it is up in December she wishes to take over the account and purchase a new phone in her name the phone number on the account is (REMOVED) in the name of (REMOVED)

Clive1070 by • Level 1: Joiner
  • 158 Views
  • 1 replies
  • 0 kudos

Cancel my O2 subscription from overseas

Hi,I need to cancel my months contract with o2 from overseas - I am currently in NZL and the time difference makes calling to cancel difficult.Please advise how I can do this online, and if it is possible to keep my current mobile number?BestJacob

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