Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! O2 switched of network calls

I had a notification on my phone to say O2 have switched off network phone calls. I can now only place calls if I’m attached to WiFi. Any idea why or how I can rectify it without sitting on their help line for hours on end?

Itsannier by Level 1: Joiner
  • 1 replies
  • 0 kudos


I do have apple watch added, I have letter telling me Airtime Plain is £5.00 to add it, which is understood and not my query. Ye on my bill I have this Sync-1 for 7.09. Why the different of 2.09 each month and where was this made clear that adding wa...

trevf by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Phone bill!

says my phone bill is £100 this month, it should be £27 or something?

Jc23 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data usage

how do I view my data usage for the last few days?

JoJostar by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Device Plan

I was wondering if I would be able to pay some money off my device plan 

Resolved! Calls barred

A couple months ago, are bill went huge due 2 a family problem, the 265£ debt has been paid , and its 2 weeks into my new billing period, yet it says calls barred still from my device what do I have 2 do?

Moomoo1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel order

Hi I would like to cancel my order as I don’t need it anymore I rang earlier on today and they said I will get an email in an hour to say if it’s been cancelled but I have not received an email

Resolved! Amazon music

I have been charged for Amazon music the last two weeks which I didn’t even realise I was signed up to and don’t use

bowenbc1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Add another contract

How can I add another contract to my account please 

Katie221 by Level 1: Joiner
  • 1 replies
  • 0 kudos