Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Roaming query

I live in Ireland (North) yet I can’t make calls to the Republic of Ireland (south).I was not made aware of this when changing tariff.

EM85 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Friends and Family Discount Disapplied Without My Knowledge

So I have only just discovered that my 30% Friends and Family Discount has been disapplied since I upgraded a while ago. This was despite the fact that it explicitly stated that this discount had NO expiration date. Apparently after 'chatting' to som...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos


Anyone else paying their phonebill month after month to have no signal? Even though their phone states they have 5G and O2 are being no help whatsoever???

Zubings by Level 1: Joiner
  • 1 replies
  • 0 kudos

Texts and calls blocked

I assume I have (unusually) used up my data allowance, so my calls and texts are blocked. I tried to increase my spend cap online. This entails O2 sending me security texts which I am unable to receive so cannot proceed! I cannot call 202 for help as...

Can't login to my 02

Hi iv recently changed my password which I had a confirmation email ect saying all is ok however it still won't let me login please help me with this

PJF by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Account holder

Hi there I want to change the account holder details please. I am the account holder but the phone is my grandaughters. I want to change it to her details so she is contacted regarding bills etc. thank you

Rosinna by Level 1: Joiner
  • 1 replies
  • 0 kudos

Extra payment

I paid off my device plan last week and upgraded to a sim only plan. I have now been charged a payment despite paying off the plan last week.

Cmg1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pac code

Hi, I have just signed up for a SIM only contract. I would like to keep my number and have got a PAC code from my old provider but haven't given it to you yet. How do I input that onto your system?

MCM by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Paying a bill

I have restricted access because of financial difficulties...would I be able to pay my bill in full on the 5th April when I get paid please as I need it for work.Thankyou

Fergyno1 by Level 1: Joiner
  • 1 replies
  • 0 kudos