Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! How to change bank details

I need to change my paying bank details, and iv followed instructions but still can't seem to find the correct way.

Samijane by Level 1: Joiner
  • 1 replies
  • 0 kudos

Direct Debit

The bill is paid monthly by direct debit and after checking that everything has been paid and there is no outstanding balance, I am still getting emails saying there is something wrong with it. Please could you check and confirm everything is fine. T...

SMorgan by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! My bill has increased

Hi there- I have had the same contract since 2021 and my bill has now increased without warning.I would like for this to be amended or I will cancel my contract and go elsewhere.

chloe44 by Level 1: Joiner
  • 1 replies
  • 0 kudos

April Price Rise

My new bill covers the period up to 01/04 but is based on April Price Rise, how can they charge increase retrospectively?

New Pay as you go contract

I have two pay monthly contracts with you, with two separate numbers. I want a 3rd contract with a separate phone number and tried to apply on line for this yesterday. But my mistake I pressed on an additional 2 contacts and I only want one of them. ...

Rumana by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Renaming numbers on my account

I have 2 numbers on my account, for some reason the 2nd number has my wife's first name but both numbers are in my name so how do I rename the other number with my name

Resolved! Sim activation

How do I check if my sim is activated?

HevD by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Will putting a bar on charge-to-mobile stop things getting charged?

My bill has been ridiculously high each month. Under “Things you’ve bought” almost tripling my monthly bill. However, I am unable to see exactly what I have bought and cancel it there and then. I have an iPhone now and have been told by CS that I had...

Fionnu123 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Contract ending, does my Disney+ discount stay with me on rolling contract

Hi, My contract is coming to an end and I want to know what happens to my Disney+ discount. Does it continue on, once the contract becomes a rolling contract? Or, as you don't appear to get that benefit on a rolling contract does it go up to full pri...

Scarab by Level 1: Joiner
  • 2 replies
  • 0 kudos

Taking Customer Service to an All Time Low - The Worst Experience Ever - TRY GETTING A VAT INVOICE

I am really hoping someone here can help, O2 clearly can't and this might get a little Ranty, so I will apologise in advance. On Monday 4th March I was completing some work (old) expenses which included paying for my mobile bill. To my shock, the sys...

Styles245 by Level 1: Joiner
  • 3 replies
  • 0 kudos