Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! will PAC code on my account prevent o2 to o2 number transfer

I called 202 to transfer my number to another o2 sim but they were unable to help.Will a PAC code against the number prevent a transfer until it expires in 30 days?I presume that if I purchased a new phone contract in an o2 store that I would be able...

Resolved! Sims

I've ordered 2 sims, how do I know which is mine and which is my partners. We intend to port numbers over so need to know that we are using the right sim.Thanks

Site not loading over O2 network

The site I own normally loads fine over broadband and O2 4G. But for the last four days, it appears that there's been a network problem. Multiple users have confirmed the same issue. A traceroute command suggests that the browser request from my phon...

My phone does not make outgoing calls - all of a sudden

Hello, my phone this morning has stopped allowing me to make outgoing calls, and i cannot even call 202 to get hold of you. Can you please see if something has happened on my account URGENTLY please. Call me on **********. KR's Mike [Mod edit: Please...

Resolved! New Phone

Have ordered a new phone being delivered tomorrow but will not be able to set up until Tuesday. Will this be a problem?

Resolved! Partial Number Porting

Number ported yesterday, and people calling it get to me - but - when I call them, the temp number I had been given shows on their phone. Any advice on how to correct this?

Resolved! virgin started O2 contract without authorisation. How to cancel???

I was interested in virgin media, but after a few run ins I cancelled the installation. I didnt realise that they had gone ahead and gotten me an O2 account. I have made a payment out of the bank already but have no SIM/Phone. How do I cancel this th...

Resolved! Volts benefits

My volts benefits are turning off

Remove Adult content lock

Basically I’d like to know how I’m supposed to have my O2 Adult content lock removed on my pay monthly contract without having ethier a Credit Card,Passport or a Drivers licence ?

SIM only through Uswitch can't cancel with O2

Hi there. Yesterday I"upgraded" my 3 lines in my account. From paying £20 per month for 75 GB I have gone for £9.5 for 50 GB. Today, however, I've seen another deal for £10 for 100GB and I called O2 to cancel all 3 "upgrades" (within the 14 day cooli...

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