Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Benefits missing

So I changed my tarrif to a bigger one and my volt benifits no longer show now its still showing in the Bolton page but doesn't give me any extra like it should getting hold of customer service is so poor I've tried calling and it just ends up tellin...

Spectra by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Paying off my Final Settlement figure

Hi...I have just switched to another provider and I'm trying to pay off my Device Plan and final charges but all I'm getting is dead ends, regardless of what number I call. I cancelled my DD as I want to pay using a credit card and I've received a le...

Pod by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bills

Hello. Can you tell me when I will be pay for my bills in this month? 

Renata16 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Airtime Bill

Iv just finished paying off my Ipad, but no longer use it, so I no longer need any data/minutes/texts.So I have no need for the airtime, does anyone know, does the airtime bill stop when the device is fully paid off or do I need to phone to cancel th...

Resolved! Goodwill gesture credit not applied

I was promised a credit on my acc with £20 as a goodwill gesture. I spoke to adviser on the 19th October via webchat. I was sent a text message confirming that it will be done. I've checked my o2 acc and nothing is showing there on my balance, its ze...

Elm1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Disconnected

I missed my payment and now I have been disconnected. I cannot log into the MyO2 app to pay nor can I call any numbers to pay. What do I do?

Kai3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Bill

Stop sending me a bill and threatening letters you don’t add answer your bloody phones 3 times on hold for over 45 mins. You idiots couldn’t run a tap spoke to some clown a few weeks ago after being on hold for 35 mins only for this idiot to put me o...

02nsme by Level 1: Joiner
  • 2 replies
  • 0 kudos