Waiting over 3 months for upgrade to be delivered - please help

[Lestat87]

I paid early to leave my current contract on the 29th of August and today (5th Dec) I still have not received it.

Each time I contact I am told your order is still in processing with no update on when that will change.  Then I have been told it will be escalated and I will be contact (which doesnt happen).

Over 5+ convos since then on phone and online chat I get no further.  I just keep getting told they will PERSONALLY look into it and get back to me.

I am currently paying 15 pound more on my airtime as my new contract wont start until I receive my new phone.

I have also sent an email to complainreviewservice@o2.com with no response.

So basically please help 🙂

[MI5]

@Lestat87 

No one here can help as we're just other customers too.

Keep on to O2.

Guide: How to find help & contact O2 

[Gillis335]

Are you still waiting on your phone I'm.in.same position 

[Oxonian]

@Gillis335 

If that question is aimed at @Lestat87, it needs a tag thus.  

[Oxonian]

When did you lodge your formal complaint @Lestat87 ?

Our understanding is that it is taking O2 up to eight weeks to investigate and respond to complaints ! 👍