Solved: International SMS overcharged?

cnkcnk · ‎02-01-2026

Hello,

I've been charged six times for sending one international 83p SMS. Each charge is one second after the previous. I'm thinking this isn't correct. Can anyone direct me to the right place to correct this? I just seem to going around in circles trying to sort it.

thank you

MI5 · ‎02-01-2026

@cnkcnk

If it was a long text it may have converted to MMS

Guide: Accidental MMS Sending and How to Avoid it

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎02-01-2026

@cnkcnk

If it was a long text it may have converted to MMS

Guide: Accidental MMS Sending and How to Avoid it

You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

cnkcnk · ‎02-01-2026

Thank you very much, I read your guide and understand now. A heart, a smiley and too many characters turned it into 6 messages. I'll use whatsapp in the future. Thank you again and for your quick reply.

MI5 · ‎02-01-2026

You're welcome @cnkcnk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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