About Rolfd

Rolfd · 05-07-2024

Hi all, I've started the process of returning a device under the 14 day policy. It has my number connected via eSim and when I went to do a sim swap to get a new QR code to install the eSim on my old phone the system tells me that I cannot make any c...

Rolfd · 11-07-2023

Hi all, I've just upgraded from an iPhone on a sim only plan to a new plan with a Samsung Galaxy S23 Ultra. Every time I leave home and move from WiFi the phone refuses to automatically connect to mobile data. I can make calls no problem but the symb...

Rolfd · 02-02-2023

Hello, is it possible for a staff member to PM me so that I can discuss an issue please?

Rolfd · 08-10-2022

Morning all, I've decided to stay with o2 and subsequently upgraded my phone and took out a new plan for a watch. After about half a day I decided that Android wasn't for me so I contacted o2 on 202 a few days ago and they arranged for the handset to...

Rolfd · 28-09-2022

Hey all, I’ve signed up to a new contract with Virgin for an iPhone 14 pro max so I want to port my number over to them. I have 2 numbers with o2 at present and the one I’m porting has an Apple Watch linked to it. Ideally I’d like to keep my watch ac...

Rolfd · 05-07-2024

Well I went into the store and they were unable to help. My number is showing on their system as inactive and they don't know why. I'm giving it 24 hours to see if anything changes. The number better not be listed for deactivation as I've had it for ...

Rolfd · 14-09-2023

Just a quick update for anyone else having this issue. I finally got a call back from the o2 complaints resolution team. After initially telling me that the network was busy in the areas I had the issue (Stranraer to Newcastle Upon Tyne and all of No...

Rolfd · 06-09-2023

I said I’d give them another chance to fix my issue. Big mistake it seems. I’m now 4 phone calls in, each with a promise that someone will call me within 5 days. I’ve had no call backs from anyone. I’ve emailed the complaint resolution team twice, bo...

Rolfd · 26-07-2023

@GW44 this is probably an issue for all customers as I've been getting that message all morning too.

Rolfd · 25-07-2023

@jyloox Thanks for the update. I'm still waiting on them getting back to me. I won't hold my breath though. At least I've something to give them as a potential resolution if they do bother to ring back. If I'm honest I'm not going to chase them after...

O2

User Statistics

User Activity

Esim swap whilst device cancellation in progress

Galaxy S23 Mobile data issue

Request for staff contact

Device return and CCA cancellation

Moving a number

Re: Esim swap whilst device cancellation in progress

Re: Galaxy S23 Mobile data issue

Re: Galaxy S23 Mobile data issue

Re: Logged in but cannot access 'My o2'.

Re: Galaxy S23 Mobile data issue