About Rolfd

Rolfd · 11-07-2023

Hi all, I've just upgraded from an iPhone on a sim only plan to a new plan with a Samsung Galaxy S23 Ultra. Every time I leave home and move from WiFi the phone refuses to automatically connect to mobile data. I can make calls no problem but the symb...

Rolfd · 02-02-2023

Hello, is it possible for a staff member to PM me so that I can discuss an issue please?

Rolfd · 08-10-2022

Morning all, I've decided to stay with o2 and subsequently upgraded my phone and took out a new plan for a watch. After about half a day I decided that Android wasn't for me so I contacted o2 on 202 a few days ago and they arranged for the handset to...

Rolfd · 28-09-2022

Hey all, I’ve signed up to a new contract with Virgin for an iPhone 14 pro max so I want to port my number over to them. I have 2 numbers with o2 at present and the one I’m porting has an Apple Watch linked to it. Ideally I’d like to keep my watch ac...

Rolfd · 24-09-2021

Good afternoon,I have a phone and Apple Watch plan with o2. If I pay off my phone device plan do still need some form of airtime plan to keep the Watch active? If so can I change to a sim only plan on the phone account?

Rolfd · 14-09-2023

Just a quick update for anyone else having this issue. I finally got a call back from the o2 complaints resolution team. After initially telling me that the network was busy in the areas I had the issue (Stranraer to Newcastle Upon Tyne and all of No...

Rolfd · 06-09-2023

I said I’d give them another chance to fix my issue. Big mistake it seems. I’m now 4 phone calls in, each with a promise that someone will call me within 5 days. I’ve had no call backs from anyone. I’ve emailed the complaint resolution team twice, bo...

Rolfd · 26-07-2023

@GW44 this is probably an issue for all customers as I've been getting that message all morning too.

Rolfd · 25-07-2023

@jyloox Thanks for the update. I'm still waiting on them getting back to me. I won't hold my breath though. At least I've something to give them as a potential resolution if they do bother to ring back. If I'm honest I'm not going to chase them after...

Rolfd · 21-07-2023

Fingers crossed that this will be a permanent fix. I was out today with my iPhone and had to toggle aeroplane mode 5 times. It’s becoming unusable for me outside any Wi-Fi network as I rely on iMessage and WhatsApp which both use data only!

O2

User Statistics

User Activity

Galaxy S23 Mobile data issue

Request for staff contact

Device return and CCA cancellation

Moving a number

Cancel phone contact whilst having Apple Watch

Re: Galaxy S23 Mobile data issue

Re: Galaxy S23 Mobile data issue

Re: Logged in but cannot access 'My o2'.

Re: Galaxy S23 Mobile data issue

Re: Galaxy S23 Mobile data issue