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Logged in but cannot access 'My o2'.

GW44
Level 1: Joiner
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on ‎26-07-2023 09:14

on ‎26-07-2023 09:14

It takes me to a page where it says there is a problem. It means I cannot look at bills or make changes to my account.

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MI5
Level 94: Supreme
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on ‎26-07-2023 09:37

on ‎26-07-2023 09:37

@GW44 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rolfd
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on ‎26-07-2023 11:19

on ‎26-07-2023 11:19

@GW44 this is probably an issue for all customers as I've been getting that message all morning too.

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Royster
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on ‎26-07-2023 12:36

on ‎26-07-2023 12:36

Yep, same issue here. Can't login on the app either!

Contacted them on Twitter (X😂) and they said they are aware of the problem, and it's being worked on.

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Enlli
Level 69: Guiding Light
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on ‎26-07-2023 12:39

on ‎26-07-2023 12:39

Screenshot_20230726_122818_My O2.jpg

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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sml592
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on ‎26-07-2023 18:52

on ‎26-07-2023 18:52

Also experiencing this, seems they are indeed having problems on their end

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gmarkj
Level 66: Unequalled
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on ‎27-07-2023 09:28

on ‎27-07-2023 09:28

The app seems to be working again this morning...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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