Solved: Device and air plan

Jane256 · ‎20-02-2025

Hi, I have a virgin contract and it includes a sim. I tried to cancel it but because I'm part way through it's going to cost me alot and I will lose half my Internet speed. So now I am getting a device and airtime plan. So my question is at the end of the phone contract is the phone yours then?

jonsie · ‎20-02-2025

Yes it is as it's part of the payment plan

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎20-02-2025

Yes it is as it's part of the payment plan

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Jane256 · ‎20-02-2025

Sorry for sounding thick but am new to this sort of contract. Was trying to understand how it works.

Thanks

MI5 · ‎20-02-2025

@Jane256

See the guide here too Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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