Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billing

Hi my phone has completely gone off

Wheres my new phone

My phone was meant to be here today can you tell me why it isnt

Resolved! Financial difficulties

Hello i recieve a email about my account disconnection, ive been so depress this passed few months i didnt manage to talk to someone, barely use my phone, is it not possible i can do arrangement payment

Rolling plan

I want a Refund for my 15 £ rolling plan because i cancel it and i buy one for 20£

Resolved! Upgrade

Hi.My phone was last upgraded 15th Oct 2022. Am I due an upgrade as looking at my contract it says I can upgrade by paying the remaining balance of £300

SIM card delay.

I have been waiting for my SIM card to arrive. On ******** I had an email to say it was on its way (*********). My phone number was porting on ********, so I can only use my phone over a WiFi network. Is it possible to track this order, or send anoth...

Resolved! End my service with O2

Hello, I have permanently left the UK since September and how can I end my Pay Monthly service? I have been charged for several months until now but I am no longer using the service.

Transfer of Ownership not working

Last month I bought a new phone in my name and have tried 3 times since to transfer my old number to my new phone (old number was in my dad’s name). Every time I speak to O2 they tell me there is an error (apparently a PAC code was requested to port ...

Resolved! buying pay monthly sim only from O2 wishing to apply PAC code from Plan

How to apply PAC code

Resolved! Re connect

Hello i missed one payment on my bill and you cut my phone. I have payed the bill but still no service! I'm abroad and cant call without my phone being connected!And cant believe you do not have an email dept ? Please help

O2

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