Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! upgrade

Hi , I recently lost my phone so decided to upgrade to a new one which I ordered yesterday.I just wanted to make sure that my number will stay the same and all my contacts,apps will be transferred over.

Cannot access O2 app to pay my bills

I haven’t been able to log in to the O2 app in months

Resolved! Porting number

I just received my new phone and am unsure about how to port my number across to o2, I was told at first to bring my pac code to the store when I collect and they'd sort it but then told that the store cannot do it and to contact customer service, I'...

Resolved! stolen phone. need to block my sim

hi there, my name is jemma williams. my 02 number is (REMOVED) ive had an unfortunate experience. im on holiday in mexico and sadly had my phone stolen last night. it has my sim card in which is a pay monthly. im so sad that i may loose all my contac...

Resolved! How to order a new sim card if my previous one isnt working

Hi I have a pay monthly O2 sim card wich has stopped working so wanna order a replacement sim or maybe an e-sim but every time i click continue it tells me that the system send me a confirmation code to my alredy dead sim Is there any way to have thi...

Upgrade 24m SIM to 30day?

O2 used to have a option to upgrade from a 24 m sim to a 30 day sim at anytime by just doing an upgrade online, always thought was strange and allowing people to get out of plans anytime but hey ho it worked. anyone know if this is still possible on ...

Resolved! When do I call to end/cancel my contract if I have to give 30 days notice?

My contract ends 14th April and I don't wish to pay anything else after that date as I would be paying £65 despite my contract/phone payment ending, but I've read that they need 30 days notice to end a contract so when exactly am I supposed to call? ...

Upgrading Shambles

Just wanted to see if anyone else had issues when trying to upgrade?I went into to Store to sort - no problems until an error message appeared on the screen directing me to contact Customer Service.So I came home and spent 2.5 hours on the phone, for...

I want to cancel my account

I want to cancel my subscription

my bill

l have been in to my local shop now about five times to make complaint about being charged for 2 numbers that I don't have the only number I have is (REMOVED) and have had this for 25 years All i get is yes this is wrong from a member of your staff !...

O2

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