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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Services restricted

I knew I was going to have extra charges this month due to being abroad etc. o2 have restricted all my services, calls, texts & data outgoing and incoming. I don’t understand why! I knew these charges were going to be there hence why I increased my s...

Resolved! Phone bill

My phone bill does not come out of my account as expected and constantly receive a text message saying it is overdue. Why will it not take the payment when the money is always available when it is due. Really annoying to deal with

O2 credit check fail due to error on site

I applied for a £10 SIM only contract on the 1st June through uswitch. When I got to the last stage it said error try again later. When I tried again later in the day I received the same error. Upon contacting the O2 team I was told that this deal wa...

Resolved! payment

I have a deposit with you, which you have not returned to me, nor deducted from my account

Resolved! Q’s

How can I speak to someone regarding a question? I can’t get through to anyone other than automated messages!

Resolved! Still reviewing an order?

I placed an order on Saturday, I have been given my new device phone number etc. But I haven't recieved any update. Its still says that O2 are reviewing my order. Has anyone else had this problem?

Has my order been accepted?

Hi sorry i know this is asked alot before but im just confused. So placed my order for a samsung s20 ultra with £30 upfront which left my account (but think its pending) I got the screen with my new mobile number, order number etc. but it also says w...

Resolved! Payin my bill from abroad and trying to navigate the incredibly frustrating O2 website

Can SOMEONE (any human being, please?) contact me and stop the idiocy of trying to find hamnity on your website??? I am having truble paying my bill and I really, really, really, need human (not bot) help in trying to resolve this stupid matter. My n...

Resolved! Bought a new phone.

Hi a bought a new phone with a new tariff and nember, the products arrived and I've been given a new number but there is no sum card, what do I do?

Resolved! porting time frame

Hi,i moved from Virgin to O2 recently. I have my old number ported out successfully from Virgin this morning and i can no longer receive any signal with my Virgin Sim. However, i am still on my temp new number with O2. Normally how long does it takes...

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