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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 353711 Views
  • 2 replies
  • 2 kudos

Resolved! Unlinked tariff

Hello. I am on a device and tariff plan in which I am now able to unlink my tariff plan as it's been 24 months. I have 2 other lines on my account, am I able to unlink my tariff that's hit 24 months and migrate my number to one of my other plans? If ...

Resolved! Splitting from my partner

I have been paying my partner's monthly bill but we have now split and she wants to start paying for this herself. How do we go about doing this?

Phone return incorrectly processed

I have an o2 contract with o2 Switch Up so I can upgrade for free and get a new phone when I ask. On 16/12/2024 I requested a new phone and it came but it didn’t have enough memory so I couldn’t use it. I rang o2 immediately and requested a return. T...

Liamm13 by • Level 1: Joiner
  • 504 Views
  • 2 replies
  • 0 kudos

Resolved! Unlocking a IPhone 6 which is out of contract

Called 202 and was informed I would receive a code within 72 hours. Of course no code received after waiting 3 weeks!Called again 5 days ago and customer services said they will fill in a form and within 72 hours I would receive a code - surprise sur...

BobLondon by • Level 1: Joiner
  • 392 Views
  • 1 replies
  • 0 kudos

Resolved! 1st Bill

I took out a new contract with o2 via a 3rd party after being on a sim only deal, I have been charged my new monthly fee plus a month in advance, so £21x2 for the 1st bill. Has anybody had the same experience? I have been with o2 a long time and neve...

Max_P by • Level 1: Joiner
  • 696 Views
  • 6 replies
  • 0 kudos

Resolved! Offer at sign up missing from bill

I just used switch up to get a Samsung S25U. While sat in the O2 store with the lady putting the order in it popped up with a message saying I would get 100% off my airtime plan for 6 months. Has anyone had or hard of offers like that? At any rate I ...

Nagasaki by • Level 1: Joiner
  • 1185 Views
  • 8 replies
  • 0 kudos
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