Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 452330 Views
  • 2 replies
  • 2 kudos

Account and usage

This is an absolute joke u have informed me I am out of data so I am tryin to add data yet I cannot do it online or speak to anyone I need this sortin asap

Jnet0510 by Level 1: Joiner
  • 298 Views
  • 1 replies
  • 0 kudos

Triggered fraud due to issues with app

Hi all. I tried adding an additional like Sunday night but the app kept crashing. Finally when it worked I had to pay £370 deposit. Which is fine. But I got an email saying this is being looked into by the risk team and they'll get back to me within ...

No network for days

We have been advised that there is an issue with the mast in our area of ME1 but it has been days now and I am not getting any update and cannot get through to anyone on the phone. Does anyone know what else I can do as it is very frustrating.Many th...

DSMB by Level 1: Joiner
  • 513 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade via uswitch

My pay monthly contract is coming to an end and I wish to keep my phone and number and just switch to a Sim only dealI've found a real on uswitch which is better than what the O2 portal is offering How do these upgrades work..is everything just trans...

Soggy6 by Level 1: Joiner
  • 10816 Views
  • 20 replies
  • 0 kudos

Changing Tariff

Got new phone in October 2024 and want to change my tariff, unable to do online so contacted o2 who said I have to wait to my contract ends.Is this correct, because I have changed tariff on my previous contact with them. Thanks

O2 Extra - Audible - will not activate on my account

After renewing my contract I took the option for Audible, however when clicking the link it takes me to Amazon which then says Activation Failed - this account is not eligible for this offer. Three times I have tried to use the chat option or virtual...

Lewis-94 by Level 1: Joiner
  • 856 Views
  • 1 replies
  • 0 kudos

Ultimate SIM only plan using MMS while roaming

I am on an Ultimate SIM only plan. Unlimited MMS is part of the plan. If I roam in an included roaming country like China, can I still use MMS for free to send picture messages (MMS) back to the UK?

Frustrating issue with accessing MyO2 with old o2.com email account

I would really appreciate some help. Having used the virtual assistant and rung on several occasions I am still no further with a resolution for my account to be transferred from an old O2.com email account (which I cannot access for two factor authe...

HarrisEden by Level 1: Joiner
  • 1960 Views
  • 11 replies
  • 0 kudos