Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Bad 4G on O2

I’m a new customer to O2 coming from three and they never mentioned how horrendous the 4G speed actually is it struggles to load ! I seen couple forms about this issue suggesting we use 3G instead but my issue is I have a iPhone 14 Pro Max...

Resolved! My bill

Hello I am having trouble paying my direct debit payment to you this month so could I please have a little extra time to pay? I will be able to pay this on the 14th June, I am really sorry for the inconvenience

Resolved! Switch up terms changing 19th July.

Just heard from my local store that O2 Switch up will be 90 days for everyone. Can I confirm is this true and will there be an exit clause thingy as it's a change to the T&C's?

Soks99 by Level 1: Joiner
  • 41 replies
  • 0 kudos

Resolved! Payment

Hi I made a £30 but got declined for my new phone can you tell me when I’ll get the £30 back please

Dan223 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Using my phone abroad

I have volt on my account but I want to know if I can use my phone while in Bulgaria

Resolved! payed for a contract i’m not eligible for

i have payed the upfront cost for a contract on a new device, however i have failed the credit check. The cost has still been charged and the money is no longer in my account

oli3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Discount on monthly sim-only contract - is this real?

I had a call from someone saying they are from O2, their number came up as Leeds? They were offering a 20% discount on my monthly SIM contract. How do I know this is actually from O2?

CathyPJ by Level 1: Joiner
  • 7 replies
  • 0 kudos

Puffl 50

I successfully swapped my old 2g sim for a new one on 5/12/23 using the sim swap instructions.SIM is in an old phone used for emergency calls to a landline only. I switched phone on yesterday and its coming up sim not provisioned. Why would this happ...

Path63361 by Level 1: Joiner
  • 1 replies
  • 0 kudos