Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No service

I seem to have no mobile service at the moment and I’m not sure why

contract cancellation

How do I cancel my contract for a tablet I no longer use?

I don’t have access to my new e sim

I want to activate my new eSIM but I have not been given information to do so .. whay do I do ?

Old PAYG number not migrating across

I moved from PAYG to monthly contract (esim) in June. At the time I filled in onlin form for moving from PAYG to monthly and requested I keep my old number. I was away for a month and since I've been back, my old number is now not recognised. I have ...

Resolved! Upgrade

Hi, I have just upgraded from a sim only contract to a brand new pay monthly contract. Do I need to cancel that sim only contract or will it cancel itself? Thank you in advance

Sim only, order processed?

I was in the process of ordering a sim-only deal, but can't find the right page since I had to verify my email address. When do I know my order has been processed and my PAC code received?

Need vat receipts please

How do I get vat receipts thanks

Resolved! Upgraded (actually a downgrade) and told a soft credit check is now used

Hi everyoneI have been with o2 for around 10 years, had top range phones and iPads.I was on a switch up type contract with an iPhone 14 pro max, I realised I wasn’t using the data and not much use of roaming to the USA etc. So decided will pay off th...

billing

reference number for mobile plan of £29.00 [removed] I have just realised that i am still getting charged for this contract and this finished a while ago and the DD has been coming out my Account for months after. this was a virgin mobile contract an...

Billing

Why have I got a bill due when I haven't received my sim card or used any service. What am I paying for?

O2

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