Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Blank mobile screen

I have a blank screen on my mobile But it is still working but can't use the phone to dial out or receive calls because there is a blank screen even though it ringing

Resolved! O2 & Virgin Media

I'm an O2 pay monthly customer and have been for years.Virgin Media have just in the last week installed in our block of flats and I want to sign up. There's a deal which includes an O2 sim with 250GB data, roaming etc. How do I sign up and keep my c...

Resolved! why is my bill always higher than my tariff?

Can anyone explain to me why my bill is always a few pounds higher than my tariff even though I have no bolt ons or extra charges.

New order

I started an order yesterday for a new sim. I didn't complete it and now can't find it on the app although on the phone I'm told it's still there and they couldn't complete it.

Resolved! i tune charge

Why does a .99p itune charge keep getting added to my bill each month?

Resolved! Travel bolt on for the USA

I went into my O2 account to buy a travel bolt on for a trip to the USA and it came up with a page Saying INCLUDED. DOES THIS MEAN I DON’T HAVE TO SIGN UP FOR A TRAVEL BOLT ON?

Resolved! essential plan

i'm trying to navigate the 202 number so i can speak to an actual person about upgrading to the essential plan.how do i navigate the menu to get to where i need to?none of the options seem like the right one and i've already wasted 15 minutes

Resolved! Phoning Isle of Man

I am on a sim only deal and get unlimited UK calls. When I go to the Isle of Man, o2 roaming allows me to use my phone normally and I can phone IOM and UK numbers. When I get back the GB I can't phone the IOM at all. Is it me or is this odd and what ...

Cancel contract/webchat

Is the O2 webchat thing for real?! to start with why can’t I cancel my contract on my account and secondly why have a webchat that keeps disconnecting you after hanging around for half hour waiting for a real person?!I'm very frustrated.

Calling UK from USA

I have the international bolt on, purchased to call aging family in the USA. The calls don't go through. I have tried +1 area code and number, 00 1 area code and number and the response is the same: dial the number press call and the phone reverts to...

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