Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Calls from Leeds 0113 saying they are O2. Is this legit?

I had a call from 01138684226 today. My phone told me it was suspected scam/phishing, which is interesting. They left an answermachine message, "Hi this is Ellie from O2 calling ***** ***** (my true name) to talk about your complaint....." Legit? I d...

Phone has bricked itself - Impossible to talk to anyone at o2

Hi, So my phone has bricked itself this morning. Completely dead, won't charge, won't turn on. Was working fine, then just died. In the meantime I've tried to get in contact with o2 but just get the stupid assistant AI chat thing. It sends me round i...

I have paid but it sitting as credit and asking me to pay again

I have paid but sitting as credit and wanting me to pay again

New SIM card

I am new customer . I signed a contract and ordered a new SIM card which should be delivered today. I haven't received my SIM card yet.Who can I talk to about my order, when will my card be delivered Thank you

Payment stuck.

I paid my bill on 1st for as soon as I paid, it said they were down for maintenance and there may be a delay in payment and I thought okay fine. I’ve kept an eye on it since and it was still saying unpaid so I’ve called twice and spoke on live chat a...

Resolved! Esim

Can I switch my Esim into a physical sim card?

Cancelled order and told to call the fraud team @Dave_O2

My wife recently ordered an upgrade on her pay monthly tariff. The order was processed and was out for delivery this morning. Not long after recieveing a timeslot from DPD, she got a text message to say the phone was on it's way back to o2 because I ...

Resolved! Pay Bill

I want to pay bill online

Switch up issue

Hello all, so I decided to switch up last month. I have received a email confirmation that my old device has been received and passed all the checks. The email also said my old device would be paid off “soon” however it’s still showing as active in m...

Signing the contract?

I recently made a new contract with O2.. Everything got accepted but didnt got any more information after that. I called O2 to ask whats going on and the guy said that they sent me a link to sign the contract (but I did no receive anything (I checked...

O2

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