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Pay Monthly

Get help and support from other community members with your Pay Monthly service.

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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone

hi, i cannot use my phone or connect to any network. i cannot even phone o2 as its saying i have no network connection. this has only happened since changing my monthly contract. i want to pay my bill and i cannot do that its as if the phone is not i...

Leaving 02

I would like to close my 02 account as I no longer use it. I do not wish to keep my number [removed]. A/c # is [removed] Thank you. [mod edit: as this is a public post we've removed some sensitive details. Thanks ]

Why don't I receive my monthly bill notification via email anymore?

Cheers, Andy

Cancel contract

I would like to cancel my contract

Data abroad

Data not working abroad

Phone number has been deactivated

Phone is using esim abroad, sim card has been deactivated. How can I reactivate the sim card?

Stolen phone

Hello I had my i phone stolen Wednesday 16 th of June. I’m making a claim through my banking I need a few documents. If you could assist?

I’ve topped up but it’s gone to normal credit not my rolling plan

I’ve topped up but it has gone to normal credit and not my rolling plan

Contract

I would like my PAC number

Unable to log in to account

I am unable to log in to my account since I got a new phone! Now o2 is saying it can’t send me anymore codes. I need to access my account to change the data plan asap

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