Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel contract/webchat

Is the O2 webchat thing for real?! to start with why can’t I cancel my contract on my account and secondly why have a webchat that keeps disconnecting you after hanging around for half hour waiting for a real person?!I'm very frustrated.

Calling UK from USA

I have the international bolt on, purchased to call aging family in the USA. The calls don't go through. I have tried +1 area code and number, 00 1 area code and number and the response is the same: dial the number press call and the phone reverts to...

Resolved! O2 blue Mondays

I've won prizes the last two Mondays on Blue Mondays but have not received emails with the vouchers for either. Last Monday I won the 5 pound flowers and then this morning the 20 pizza express voucher. I'm beginning to wonder if these vouchers exist?...

I have been charged for four days overseas tatton at £7 per day but I never used my phone while I wa

I have been charged for four days overseas tatton at £7 per day but I never used my phone while I was away in Albania .. roaming and mobile data was switched off so what has triggered it?? I used it for WhatsApp communications while on Wi-Fi in hotel...

Making calls from abroad

I’m currently in Turkey. Even though I have the travel Bolt on, I have been unable to make any calls to the UK using my mobile. Can anyone help please.

contract termination

Dear Service Provider! I would like to inform you that I left England permanently in October of last year. Therefore, I will no longer be using the service from 01.06.2025. Thank you for your cooperation so far. Best regards Klimó /***********/ [Mod ...

Resolved! Travelling abroad

I’m going to be heading to Spain soon but my sim monthly is a very basic one and only 3gb data. Im only waiting for this contract to end as it was tied into my virgin broadband so I had no choice as it kept the price lower. Should I just get another ...

End of contract, still paying the same

My monthly payment staying the same even though I've paid off my deviceHas anyone else had this?

Resolved! Leaving O2

My elderly mother has changed email address and not undated her account, she also can't remember her password so can't log on to her account online.She did try calling but couldn't understand their accent.She asked them to speak to my father and told...

Resolved! Contract

I was sent a message to say my contract has ended but I have been charged for it? Can you help explain why

O2

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