Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New monthly plans

I got a text about a new plan and don't know what to do or who I call?

Waiting on delivery of new Phone

Can anyone shed any light on why my new phone order is still sating processing over a week after ordering?

O2 have cancelled my contract incorrectly and now passed my account to debt recovery

This is very long but I’m honestly just lost for words and have no where to go for help. in 2022 I took out a phone contract with o2. With the network, I received terrible signal, poor service and internet speeds. Nevertheless i still paid my bill on...

Resolved! Cancelling subscrption

How do I cancel my O2: account which is a sim only account,

Mobile data not working

When im not connected to wifi my data isnt working its saying its on but is saying no connection when i try to use my data or send messages

Resolved! Not renewing my contract

Im trying to cancel my contract but cant get through to anyone

Contracts

Hello I currently have an O2 contract for 24 months and my wife is looking to get a contract if she gets a contract can I get my contract moved over to her account/billing account

Resolved! 3G switch off

I had an email from o2 today saying my mobile phone will not receive data after next year, as did both of my parents. we all have phones that only text and make calls so does this mean we all have to buy new mobile phones, that we don't want, to cont...

Resolved! Phone Upgrade

Placed an order on 06/12/24 for an iPhone 16, thinking it would come next day because I ordered within the timeframe for it. Still no phone and no actual update

Device not delivered

Why when I ordered a phone 29th November, which still has not been dispatched, can I not canvcel the order, I am being told I need to pay for the device before I can switch and I don't even have it. This is whats commonly known as FRAUD!!!

O2

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