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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

sim card not registered on network

i have just inputted my sim from my samsung s23 into a new samsung s24 and it will not let me make calls. it says it is not registered on network. could you give me a solution to pet this right please

ar44 by • Level 1: Joiner
  • 173 Views
  • 1 replies
  • 0 kudos

Texts abroad

Hi, I am having an issue with not being able to receive texts when abroad and I urgently need to receive those. I have read on these forums that this is due to a spend cap setting, which i cannot change due to requiring to get a text from O2 which i ...

dante130 by • Level 1: Joiner
  • 226 Views
  • 1 replies
  • 0 kudos

Order

Good Afternoon, I placed an order with yourselves last Friday (November 29th) and have had my contract information emailed but when I check my account it says I have no products with yourselves? the order was for an iPhone 15 128 GB please let me kno...

Charged 30£

I am been charged £30 in an account that I own but no the one I pay monthly my mobile. My bank says I need to contact you first.can you help me with this, please?

Yol by • Level 1: Joiner
  • 205 Views
  • 1 replies
  • 0 kudos

Resolved! Payment

I was wondering if it would be possible to split my bill over the coming months

simm not arrived

5 days since signing up. No simm delivered. Now no working phone 

noswads3 by • Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos

Can't make calls or receive texts from [REMOVED]

Can't make calls or receive texts from [REMOVED] not even calls to 202 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts]

Resolved! Lost Sim

I have never activated my sim and now I cant find it.

MrsRennie by • Level 1: Joiner
  • 192 Views
  • 1 replies
  • 0 kudos

Travel Inclusive Bolt on - Australia

I relocated to Australia in September 2024, and spent a long time visiting O2 in person and speaking with advisors on the phone about being able to keep my UK mobile number whilst abroad. It is worth noting my relocation isn't permanent (only a year ...

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