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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 259990 Views
  • 2 replies
  • 2 kudos

Terrible customer support

Yesterday I ordered a sim only plan. I have my contract confirmation in my email but no order confirmation. It is not in my order history and I cannot get into contact with a real person. The chat bot directs me to the app but there is no chat option...

Ana7 by • Level 1: Joiner
  • 511 Views
  • 1 replies
  • 0 kudos

Phone number ported over ..

Phone number ported over from ee yesterday to 02 everythings working fine apart from receiving sms . Can recieve messages from 02 when they send but any verification codes such as bank etc will not come through any ideas why? Tried everything and pho...

L2014 by • Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

New monthly plans

I got a text about a new plan and don't know what to do or who I call? 

Waiting on delivery of new Phone

Can anyone shed any light on why my new phone order is still sating processing over a week after ordering?

PM4 by • Level 1: Joiner
  • 1604 Views
  • 1 replies
  • 1 kudos

O2 have cancelled my contract incorrectly and now passed my account to debt recovery

This is very long but I’m honestly just lost for words and have no where to go for help. in 2022 I took out a phone contract with o2. With the network, I received terrible signal, poor service and internet speeds. Nevertheless i still paid my bill on...

Resolved! Cancelling subscrption

How do I cancel my O2: account which is a sim only account,

Magdwy by • Level 1: Joiner
  • 317 Views
  • 1 replies
  • 0 kudos

Mobile data not working

When im not connected to wifi my data isnt working its saying its on but is saying no connection when i try to use my data or send messages

Resolved! Not renewing my contract

Im trying to cancel my contract but cant get through to anyone 

Alex1234 by • Level 1: Joiner
  • 304 Views
  • 1 replies
  • 0 kudos

Contracts

Hello I currently have an O2 contract for 24 months and my wife is looking to get a contract if she gets a contract can I get my contract moved over to her account/billing account

LWX by • Level 1: Joiner
  • 393 Views
  • 3 replies
  • 0 kudos
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