Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Missing Voucher code - Samsung Galaxy Buds 2 Pro

Is anyone else still having issues with a missing voucher code? I bought the S23 256 GB base model back on 30/09/23 with the earphones being the final deciding factor. I've contacted O2 3-4 times through their phone line for them to say I should wait...

Resolved! Spend cap

Please remove any spend cap as I am in Vietnam on vacation and you are preventing me from working

Resolved! Sim Only Contract Change - Early Termination Fee

If an early termination fee is going to be charged on changing a contract is it shown as an upfront cost in the initial order or will it turn up on the next bill?

My new contract that was made on 11th November is different with the bill that you made today.

Dear Sir/Madam On 11th November I came to oxford street shop and your staff advised me to renew my contract with S24 sumsong Galexy basic and I can get a free tablet. My contract was explained by one of your staff at that shop for total monthly £33.1...

Resolved! VAT invoice

Can I get a VAT invoice forwarded to me via email for the contract I have just started

Advice

Looking for some information, i have recently moved to o2 and received my first Bill and on it is various premium services, two of which are around £10. I have no idea what these can be, has anyone any ideas?

Resolved! Sim is still on my old phone

I needed my esim to be transferred to my new phone and I have had no success in the 02 shop or with 4 different phone calls. For 3 days I have missed important phone calls yet I purchased a black Friday offer sim.Cannot seem to download a esim.Really...

Can't log into my account

Hi I'm trying to log into my account for some reason I have no connection with O2 as far as I am aware my bills are up-to-date . I have requested a code and it's not coming through, I also notice another number attached to my account I am not familia...

Resolved! Possible Scam

I have had two telephone calls recently offering a new SIM card and 25% discount for the coming year…is this a scam ?

Data

Hi. Every month I run out of data. What tariff can you offer to include unlimited data?many thanks

O2

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