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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 221825 Views
  • 2 replies
  • 2 kudos

Unable to change address - dropdown issue

Hi I’ve been trying to change my address endlessly via website which doesn’t work because they are that thick, that they cannot accept a manual entry. As it is a new address that doesn’t show on a dropdown, how is this my issue? I have my address fir...

panlechat by • Level 1: Joiner
  • 146 Views
  • 3 replies
  • 0 kudos

Resolved! Data abroad

Will I be charged to use my data abroad on my account?

Paul82 by • Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

New phone

I’ve just been through the process of purchasing a new phone contract with you - the money has been taken but I have no confirmation of my order and my O2 says I have no products with you.

4431AG by • Level 1: Joiner
  • 76 Views
  • 1 replies
  • 0 kudos

Prime Benefits Cancellation

Hi, I have just cancelled my free 3-month Amazon Prime benefits with O2 and I would like confirmation that I will not be charged on my next bill for it. The reason I feel it necessary to ask this is because I have previously cancelled Prime benefits ...

jalmo33 by • Level 1: Joiner
  • 190 Views
  • 4 replies
  • 0 kudos

Student Discount removed, new code "Already used"

I recently recieved a text and email stating my student discount has been removed, it went through as an order for some reason. I went back on to Unidays to re-apply and it says my code has already been used. Anyone know if and why they revoke it?

SThistles by • Level 1: Joiner
  • 116 Views
  • 1 replies
  • 0 kudos

Cut off

I’m in Spain, missed a bill and my phones cut off. Tried to pay the bill and before I log in I must do a security check and I can not receive ******ing messages. AGAIN

Jacob089 by • Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos

I would like to speak about my contract please

I haven’t been able to call 8002 or through landline as I don’t use it.i need to speak to somebody regarding not being able to call out.i have medical issues and need to call relatives 24/7 if needed.please could someone call my back as my o2 app log...

Want to end contract

Had the sim to make virgin contract easier never used it and now I don’t want it

Dorra by • Level 1: Joiner
  • 123 Views
  • 2 replies
  • 0 kudos
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