Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Resolved! Sim card

Looking help to get my simcard registered 

Kerry14 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi there I have 3 contracts with you that all need upgrading and I can’t seem to see all 3 Contracts on my account since u moved me to O2? I have been trying now fir 3days and would like them delivered tomorrow can you help????

Kerry01 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 discount

Hi, Ive just looked on my account and I used to get discount for being in the blue light scheme, I have noticed that clearly hasn’t been going for a while?! Just wondered why that was and if it can be added back on?

Resolved! new phone

I need to change to a new phone but I already have an account with 02. Can I just buy the phone and swap over the SIM card?

spj1354 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Reconnecting my phone

I’ve been cut off my phone, have tried to set up payments plans which isn’t working and tried calling with no answer

Mike2323 by Level 1: Joiner
  • 1 replies
  • 0 kudos

EU International

I am supposed to have International calling included and the O2 website says so. On a recent visit to Lanzarote I could not make in-country calls, with or without 0034, the message I got was "the number you are calling has not been allocated" or some...

Unable to log in to see my bill

I have an increased bill total which I am trying to see on my bill . However I cannot log in to my02. I have changed password (twice) but then I am asked for a contact number. When I input my number I am told that number is in use with another accoun...

Boris1970 by Level 1: Joiner
  • 2 replies
  • 0 kudos