Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Roaming

What is the best roaming option while visiting in the UAE ?

O2 Switch Up - Wrong Phone Help

Hi Everyone, A few weeks ago I traded in my Pixel 8 Pro for an IPhone 16 using O2 switch up. I added the IMEI number of the handset and o2 autofilled the phone details (it was switch up so the handset I was paying off my device plan with o2 for.) Com...

Resolved! MPN move to another o2 account

I’m an o2 and Virgin customer and my husband is an o2 customer too. We want to migrate my husbands mobile number to a SIM only contract on my o2, so that he gets the Volte benefits. Any idea how we do this? Tia

Resolved! Unable to buy bolt-on over 100mb

Hello, Over the past couple of days I've been trying to buy a data bolt on. The only option is to buy a 100mb for £5.50. The larger data bolts on which are better value seem to be blocked. I've tried the app and the website. On the app, it doesn't al...

Resolved! Pay monthly eSIM activation

Hi, im a new customer, and if I were to purchase an eSIM sim only contract right now on your website, will I be able to activate it right away or still need to wait to receive a letter to activate it? If it’s through email, how long does it take for ...

Resolved! Payment issue for my monthly contract

I had a text from O2 earlier stating a monthly payment of about £14's failed because I'm currently in financial hard times and am struggling to pay regular Bills and stuff. I have some money on my cash card, just enough to pay it (I think), if I was ...

Resolved! Easiest way to cancel contracts?

Hi all, I’m looking to pay off and cancel eight O2 contracts. I’m not looking to keep any of the numbers. I know I can pay most of the balances via MyO2, but I’d prefer to avoid spending several hours trying to get through to Customer Services if pos...

O2 switch up

should my old phone have left the o2 shop without beibg restored to factory settingsData breach

Resolved! Bolt On and Tariff Change Hell

Has anyone had any success with getting refunds on all the useless 100MB bolt ons we're having to add on because the data amount "add" button isn't working? I have tried on various different devices and browsers, and the problem is clearly at their e...

Resolved! Bolt on

Website is only offering me option of 100Mb bolt on - I used to be able to buy more

O2

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