Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Final bill credit

Anyone know how to get a refund of a credit on your final bill? I can no longer access my02 app and the website sends you round and around in circles. The website says that the credit will be refunded to your original payment method but that isn’t ha...

Resolved! Wrong bill

Hi I think my bill is incorrect. How do j speak to someone about it? Thanks

Resolved! SMS charges to Android phone from my I phone

I have been charged for SMS to android phones from my I phone. I have been told by 02 that I must turn off the I message facility when sending a SMS to an android phone. This can’t be right, how do I know what type of phone has sent the message to me...

Sim not working

My sims not working

Resolved! Order

I have successfully been accepted for new contract. In email it say something about me returning my current device I never said I was returning

Resolved! Transferring A Sim Only Rolling Contract

I'm currently paying for my son's sim only phone usage, but he's of the age now where I don't have to do that anymore. Any ideas how I transfer the phone number / payments over to him ??

Can't make head or tail of it. ( Waiting on Fold 7)

Hi,I'm struggling to understand what's happening with my order. I pre-ordered the new Fold 7 in black (512GB with free 1TB upgrade deal ordered before the 24th July) for collection at my local O2 store, with an estimated collection date of two days a...

Resolved! transfer number

I have just joined Pay monthly. I was recently using Pay as you go. I was sent a new sim card& number. I told 02 that I wanted to keep my old number. How can I solve this. Can't find the right number to speak to anyone on this matter.

Resolved! Applying staff discount

Hi, I'm an O2 pensioner and have just purchased a new phone and need to get my staff discount applied to the new contract. The old O2 VIP number I have is no longer in use, nor is the one that I was given in my local branch. Can anyone advise please,...

Resolved! Switch up/cancelled upgrade.

I ordered a Samsung fold 7 cancelled it online. Cancellation never went through phone was still sent. So I thought I’ll try it sent my s25 ultra same day to switch up. Confirmed they received it and will update my account. so I decided I don’t like t...

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