Data usage alert

[BrynC]

I just received an 80% data usage email. But when I check on MyO2, it tells me I have 11.92Gb of 20Gb remaining. What is going on? (PS I have been in Norway for past 2 weeks)

[MI5 · Accepted solution]

@BrynC 

Usage when abroad can be slow to catch up on your MyO2 so you may have used more than shown.

Also, if you have bonus data, the system will flag warnings based on the core tariff amount.

Guide: How to find help & contact O2 

[pgn]

@BrynC - If your phone data meter is set to match the amount of data you have in your allowance, and set to zero on the day your bill is issued, I would put it down to a funny with MyO2. Check app and online MyO2 match, and then check again next week. If you have just upgraded, it will be all over the place for that month. We have had quite a few reports of this lately...

You can contact O2 via Social Media, links just below, and persist until you get an answer.

This may help:

https://community.o2.co.uk/t5/My-O2/Data-allowence-used-in-less-than-2-days/m-p/1788048/highlight/tr...

Good luck.

[pedrostephano]

QUOTE "Also, if you have bonus data, the system will flag warnings based on the core tariff amount"

This is most unsatisfactory. I run three accounts for my children (heavy data users) and all benefit from VOLT VM doubleup so get 24GB pm not 12GB. But the alerts (in-app, text AND email) are all triggered on the base 12GB level. Hence when they use 12GB I get a text that says "you've run out of data. If you need more, buy a BoltOn". This is just not true, is factually incorrect, and deceptive, and could be labelled extortionate. The cynic in me says they want you to buy a BoltOn (check out the BoltOn rates - eye watering). I've complained about this before, and got nowhere. But I'm doing so again (******* refers) and will be raising with Ombudsman if no satisfactory update to their outdated systems occurs. 

Get up to date O2, and give out ACCURATE, timely alerts that are not untrue "buy more spend more" alerts that literally alarm teenagers enough to send concerned texts to their parents saying "HAVE I RUN OUT?" 

This fear that O2 is literally inducing in their customers is avoidable. Fix it. Please. 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Oxonian]

You need to contact O2 @pedrostephano with that request ; this a community of customers and nobody from O2 will see it !

Guide: How to find help & contact O2 

[MI5]

lol

[Enlli]

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@MI5 wrote:

lol

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Indeed...

[jonsie]

Agreed indeed...