Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Applying staff discount

Hi, I'm an O2 pensioner and have just purchased a new phone and need to get my staff discount applied to the new contract. The old O2 VIP number I have is no longer in use, nor is the one that I was given in my local branch. Can anyone advise please,...

Resolved! Switch up/cancelled upgrade.

I ordered a Samsung fold 7 cancelled it online. Cancellation never went through phone was still sent. So I thought I’ll try it sent my s25 ultra same day to switch up. Confirmed they received it and will update my account. so I decided I don’t like t...

Resolved! Port out number without stopping plan

Hi all I need to transfer my number over to another network, but I don't want to stop my Pay Monthly plan. I want it to continue with a new number. I thought about generating a PAC, requesting a new number and then using the PAC, but I'm not sure thi...

Resolved! I need to order a new sim card

I need to order a new sim card

Device plan doubled but still in contract.

Hello, so today my bill came in and I noticed a £30 jump almost on my bill when I checked I didn’t go over my allowance, but my device plan has doubled in price down to the very penny can’t anyone help or advise why this has or would have happened?

Would I be able to use "Switch Up" to get a new phone even though I'm still paying off my Pixel 7?

It's out of contract but I'm still paying the Airtime and Device plan till towards the end of next April and it ain't cheap. If I was to get an upgrade to a Pixel 9, would I be able to transfer the current Airtime/Device plan to the new one or would ...

Resolved! Unlinking AirTime And Device Plan

Contract started in 2023. I am over the 24 months. I wish to end my airtime contract and continue paying the device plan monthly but there are no clear instructions on O2 how to do that. The easiest way for me as I want to keep my number is to reques...

Brought my old number over to O2 but all calls fail.

Just carried my old number over to O2 from three mobile but i cant make calls or receive them. I get call failed message. Can anyone advise please?

Stolen phone - how to contact o2 without a phone

Hi all, How does one go about contacting o2 about a stolen phone when you can't ring them or use the my o2 app? The virtual assistant is next to useless as it just says you have to report it to o2 within 24 hours then gives me a phone number. When I ...

Resolved! Galaxy watch Ultra

Hi, I have just ordered the Galaxy watch ultra I had noticed that it has gave me its own number for the data for the watch, what I'd like to find out is that is it not possible to have the same number for the phone and the watch? I know that EE and V...

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