Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Bolt on

When buying a bolt on and when the unused data rolls over is the bolt on rollover saved until my monthly data allowance is used up or does the bolt on data get used first?

TW19 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upfront cost

I paid £20 upfront cost and now saying I have to pay £125 

Mackenzie by Level 1: Joiner
  • 2 replies
  • 0 kudos

What to do?

Hi. So this is a complicated one.brought a new iPhone 12 pay monthly from mobile phones direct. came next day worked fine all good. Asked O2 to transfer my number from my current O2 pay monthly plan to my new one said okay will be done in next 24 hou...

Resolved! Adding a number

How do I add a number account 

Lea21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How do I get a VAT invoice?

Does anybody know How to get a VAT invoice? Previous postings say speak to chat - I've tried that with 3 different people with the following response: 1) Will turn on VAT invoicing in 48 hours - Still can't get them 2) Told me that the invoice that s...

Anonymous by Not applicable
  • 27 replies
  • 0 kudos

Resolved! Contacting o2

Up till this morning I had 2 SIM cards. One was data in my iPad one is cellular for my mobileas I don’t use the data I phoned up customer service and cancelled it. It turns out they have cut my phone off instead. Costing me x amount as it is my busin...

Jeffk59 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Missing pen

I just received my phone the samsung z fold3 and the pen wasn't in the box with it.

Dom222 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Broke phone screen

My phone screen is broke and I have o2 insurance on my contract I was wondering would I be able to get it fixed