Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 451705 Views
  • 2 replies
  • 2 kudos

Urgent help

Hi team, I've been an O2 customer for over 10 years with no problems I currently have a refresh account including airtime and device plan Fancied a new phone and cheapest price was through an O2 reseller so I upgraded Now I have 2 numbers on my accou...

Zaimca19 by Level 1: Joiner
  • 921 Views
  • 8 replies
  • 0 kudos

Resolved! Merge Contract

I recently signed up for anew 12 month sim only contract, I want to change my number and close off the other account

tommyR97 by Level 1: Joiner
  • 674 Views
  • 5 replies
  • 0 kudos

Resolved! Using phone abroad

Hi, I’m an inexperienced traveller. What do I need to do when I get on the plane and then use my phone abroad?

Glenn49 by Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Resolved! canceling a subscription

Hello, I have a Disney+ subscription that I have asked to be cancelled however it is still being added to my bill, can this issue be reviewed please.

Resolved! Travelling to Spain

Do i need to activate something with o2 for my phone to work abroad? 

Mwg1 by Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Resolved! SIM delivery

Do I need to sign for new physical SIM card ordered from O2, arriving by Royal Mail?

Carson by Level 1: Joiner
  • 414 Views
  • 2 replies
  • 0 kudos

Unable to make calls

HelloI have changed phones and put my origional sim card into my new phone. This was 24hours ago but I am still unable to make calls.

Katy6 by Level 1: Joiner
  • 512 Views
  • 2 replies
  • 0 kudos

No signal during the day but chatbot wants me to 'fix' via my phone. How do I get help or a refund?

The phone signal disappears at around 9am each morning for the past week or so.Can I get a refund? Should I just change network?The chatbot is no help, it wants to 'talk' on my phone which has no signal.I can't phone a helpline as I have no signal.

FCK by Level 1: Joiner
  • 686 Views
  • 4 replies
  • 0 kudos

Resolved! Roaming charges query

Hi, I have a zero spend cap on my account, I have gone to Turkey and connected to the WiFi but the WiFi has dropped and it's connected me to 4g. I hadn't realised this till today, checked my bill and I have charges on there. How has this happened as ...

Sazle1969 by Level 1: Joiner
  • 535 Views
  • 1 replies
  • 0 kudos

Resolved! Sim disconnected

I just changed contract on o2 but mistakenly went with esim option instead of keeping my plastic sim. Anyhow. My plastic sim has been disconnected for 3 day's now and esim isn't compatible with my phone. I've been on live chat with o2 but they don't ...