This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237778 Views
  • 2 replies
  • 2 kudos

Can't login to O2

Hi I can't login. Put my username and password in correctly. Then it tries to send a verification code to a sim I no longer have.

Rgvlc by • Level 1: Joiner
  • 105 Views
  • 3 replies
  • 0 kudos

Payment not working

I’ve tried to pay to renew rolling plan, the payment is authorised by my bank but says to try again/ try a different card, I’ve tried every card multiple times and won’t work,it almost never goes through first attempt but how can I pay? My internet i...

Natalie0 by • Level 1: Joiner
  • 104 Views
  • 1 replies
  • 0 kudos

Phone not connecting to signal

Good morning, I’ve had my SIM card for now a month and everything was working well. I flew to Mexico where I still am and where my SIM card works and I’ve been using it for couple of weeks with no issue at all. For the last 5 days my phone disconnect...

Resolved! Unable to log in in the app

Hi, I do currently live abroad and lost my sim so I'm unable to log in in the app as for security reasons they send the security number on the phone number.Is there any way to authenticate in any other way? Obviosly my log in details are correct but ...

Masci by • Level 1: Joiner
  • 238 Views
  • 4 replies
  • 0 kudos

Awful Treatment of Military Personnel

I have been a loyal 02 customer for over 10 years and took out a new contract in June 2022 in preparation of moving to Cyprus with my husband as part of a Military posting. We are living in Cyprus with the British Armed Forces until August 2024, and ...

KatieG by • Level 1: Joiner
  • 1172 Views
  • 8 replies
  • 0 kudos

Sim free

Hi 

Tueger by • Level 1: Joiner
  • 79 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card deactivation scam?

My wife is on a pay monthly account and she has started getting calls from a Blackburn, Lancashire number from someone of overseas nationality claiming to be from O2, stating that her SIM card will be deactivated and they need to send her a new one,t...

Duncs by • Level 1: Joiner
  • 520 Views
  • 4 replies
  • 0 kudos

Resolved! pay my bill

Hi my services are disconnected and i need to pay my bill

gerogi by • Level 1: Joiner
  • 125 Views
  • 2 replies
  • 0 kudos

Fraud - charge to Mobile

I have had four phone calls with O2 about a fraudulent charge to mobile (after phone was stolen). Today I called and the customer service agent hung up on me (after placing me on hold for 15 minutes because I requested to speak to her manager). I was...

SV03 by • Level 1: Joiner
  • 580 Views
  • 12 replies
  • 0 kudos
Top Kudoed Authors
View All
Top