Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelled tariff, still getting charged.

I have phoned o2 on 2 occasions now to cancel my daughters tariff. She is living in Australia now and no longer uses the sim card as she now has an Australian sim. The account is in my name. Both times on the phone I have been told it would be cancel...

Proof of cancellation request

My device plan was paid up and I requested on the 10th Feb 2024 to cancel my O2 Sim, don't want to transfer to another service or retain the number. This alone took 2 very long phone calls, the first call the agent refused to cancel it insisting to k...

Resolved! Account

Want my sim only account checked as cant afford new increase may have to change?

Resolved! Voicemail messages but no voicemail

Ever since the iOS14 update I keep getting messages saying you have a new voicemail. When I go into voicemail it says you have no new messages or saved messages.

New upgrade, phone collected but after 2 weeks still showing as "processing"

I ordered an upgrade and recycle for a Google Pixel 8 Pro which I collected on 3rf January. Since then (and despite two phone calls to customer services and 3 trips to the O2 store) the order is still showing as "Processing" on the tracking page and ...

can't change tariff

i've tried a few times in past 2 weeks to change my tariff and the o2 page just says "sorry this page isn't working right now please refresh or come back later."

New phone

I was order the phone and paid 380£ uprfront but I needed to wait 24h for credit checks but now I about 2 days after this 24h and still don’t get any e mail or something for add I have expired order on the site…

PHONE NOT WORKING

Good morning wonder if you could me I have a I phone 14 plus on contract with 02 paying monthly my son uses this phone in university . The I been tyrying to contact 02 since last Tuesday finally getting through to a human yesterday (sat) which I was ...

Bill

Why have u turned my phone off when paid bill

Won't let me sign in

Hi its not letting me sign into my o2 to view my contracts and pay my bill

O2

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