Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

which is the best cheapest 02 contract for someone who does not use much of anything?

I am still using pay as you go on a Doro dumb phone but I have a Motorola E13 and wondered which 02 contract would give me the best value for money. I do not make many calls or send many texts. I don't expect to use much data as I use my laptop for m...

Resolved! Proof of usage

Hi. Can anyone tell me how to get proof of usage for an insurance claim please? I’ve tried the chat bot but it send me back to MyO2 and they don’t accept usage in there. They need all the details about the phone too.

Resolved! O2 account ?

I have an outstanding bill . But I do not have an o2 account

O2 Enhanced Trade In Value

Does anyone know how long o2 takes to pay out the enhance trade in. O2 recycle says O2 deals with enhance trade in value that should be credit after 21 days. However after 21 days still nothing from O2

Resolved! Apple watch

Can I purchase a Apple Watch for my wife on my account and pay monthly, I just tried but it wants to link the watch to my account, ie telephone number, does this mean she wouldn’t be able to connect her phone to the watch, or is it purely for billing...

Resolved! A Private phone ringing me .. is it O2

I keep get a private number ringing me saying its O2 and they can half my bill ... Its a Indian call centre and half way through they say I don't have to contact or tell Virgin or O2 .. It all sounds very dodgy and I hang up .. Do O2 have Indian call...

Resolved! Esim and Data

Hi- my new upgrade is coming today and I have requested an ESIM, does this mean I will have a new phone number? Is there a way to keep my old number if not?

Right to cancel.... A right nightmare... Please someone restore my confidence

Afternoon all, long story short over the last few days days I have been receiving the change to service emails stating things are changing and that I have the right to cancel my contracts and either get rid of the airtime element of them and maintain...

Porting process

Hi All, I am porting in a number from Vodafone to 02, I was told 24 hours, that time has lapsed ant my Vodafone sim is still active, can this go through any given time of the day or is it something like between 9&5? I had a bad experience when portin...

Resolved! Moving from PAYG to Contract whilst requesting esim

Long story short, O2 convinced me to take a contract as I had so many issues using O2 with PAYG in Europe. I have signed up for a contract, have the PDF in my inbox etc but I requested an esim via email because i won't be going home to the midlands f...

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