Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Where is my phone

Failed delivery attempts twice this week and now dpd say they are returning my new device to you yet I am already using and paying for my new tariff. I am not in the house Monday - Friday before 4pm so need a delivery after this point. Please can som...

Resolved! Credit refund

Hello, I have £20.64 credit on my account no. [removed]. Please can you guide me to receive a refund into my bank account. Regards, Alan [mod edit: we've removed the account number as these posts are publicly viewable. Thanks]

Hello

Reconnect with KYLE

No longer have phone

I have not had use of my phone for the last 12 months but I'm paying for airtime which I am not using

Bolt ok

Hi I'm in france at the minute and ran out of data so I purchased the 12 gb data add on thinking I can use in france can you confirm please

Bill

I've lost my bank card and do t have I line banking so I'm struggling to pay my bill can I speak to someone about changing the payment date

My bill

I’ve received 2 bills £58.36- [removed] £80.40- [removed] i don’t know which no these are for as cannot sign into my o2 account. please could you help? [mod edit: we've removed some information that might be sensitive. Thanks ]

My new airpod pros 2nd generation are really painful and are giving me ear ache, am i able to return

I started using my airpods when they came and tried out all the tips and i found one that was comfortable but im finding the airpods to be extremely uncomfortable and are painful to use for more than 20 minutes, I am very unhappy as these aren’t exac...

insurance

I have broken my phone. I am on a contract and I have the phone insured. Does this phone stay insured once I upgrade ? I want to upgrade can I upgrade to a new phone and then send my current phone for repair using the insurance with that phone or do ...

Old number not transferred to new phone

Yesterday I changed mobile providers from EE to O2 and have received my new phone. Today I received notifications from O2 that my old number has been ported over to my new phone, so I have wiped my old phone back to factory settings. However, I can s...

O2

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