Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone line not working

One of my phone lines stopped 5weeks ago after picking up an upgrade despite being told repeatedly I would be contacted & it would be resolved in 48hours, still & waiting everytime i contacted o2 i get a new case number. What do I do now

Resolved! Home broadband/ Fibre

Want Broadband/ Internet access at a new address at a competitive price

Resolved! Changed tariff and need help with Disney Plus

I have been on a pay monthly tariff for a few years and have just changed my tariff. I already have the Disney Plus Premium subscription as a paid extra and pay £12.99 per month on top of my airtime bill. When I chose the new tariff online it said th...

Resolved! important email

i there sorry i cannot pay monthly bill cause i still not got any payment from my benefits can i pay on the 27th of December and i will pay the full amount of payment pleasehere is my email address to contact me jckblain026**Personal info**

HELP! Another phone incorrectly stuck in my account I can't cancel my contract?!

TDLR; can O2 legally tell me I can't close my account if I'm willing to pay the remaining amount? I've loved O2 until Aug 24, I tried to switch up on the telephone and never received my device. Nov 24 I start getting charged my current bill +the new ...

Made a payment

I made a payment on Monday the 14th of April, do you know when it will be updated on my account on this months bill please as it still hasn’t updated

Resolved! Direct Debit wasn't taken.

My Direct Debit wasn't taken for 2 months (January and February) but was in March. How do I get thru to a human being to find out what to do about this? I keep getting presented with QR codes and I don't understand them and my phone doesn't seem to r...

Number transfer from O2 to O2.

Ive had an O2 contract for a couple fo years and recently decided to upgrade. I used affordable mobile phones, found a deal and phone I liked. I entered my details to purchase, one question was do you have a current account, yes I do. Enter your exis...

New tariff, but need to change

Yesterday, I switched my tariff to £10, for 10GB. But then found an online deal for £8 and 32GB data. I called the team back, and the lady said I could swap, she guided me though the online tariff deal, but at the end it came up with “an error has oc...

PAC CODE

Hi there, I recently requested to give my 30day notice for cancelling my tariff over the phone. Without being clear the girl simple disconnected my line. I now have no means of being contacted or accessing vital apps for my job. I am also unable to r...

O2

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