Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can I use my phone in the US?

I had an old Nokia 8 (for several years) on Virgin and got moved over to O2. Am going to the US in a couple of weeks and upgraded my phone as the IMEI check on my old one said it was not compatible with the new US system. Tried putting my new IMEI in...

Login 02 app

Can’t access 02 app

02-virgin volt order did not arrive

They came up with the volt offer when I got the Virgin Media account. We accepted. On 26 February, we received a message that the SIM card was on its way. The phone number came as a message. Even a payment message came. When the SIM card did not arri...

Resolved! Apple Watch series 9 error code 08

I started a case with O2 on14th December 2023 that is still unresolved, although having looked on 360 with a man in the Oxford O2 shop all of my calls have been “resolved”. Basically, I get error 08 on trying to get my Apple Watch series 9 working wi...

Resolved! Samsung ear buds

Where is my code for my ear buds that I was promised when i took an s23 ultra out on contract in september 23. 6 months later numerous phone calls being told id recieve the code with in 5 days and told complaints have been escalated and still no furt...

Bill

Hi I paid my bill on the 29th of February and I am getting messages saying I still haven't paid my bill and you have barred some of services. Can you please sort this issue out

Resolved! Going abroad

Hi I am going abroad next week to New York and would like to find out my options for my Apple iPhone device and contract

Stuck in credit check

I've tried ordering a new phone on a new o2 account as eventually I have been on an account in my dads name. I've been told that if I want to get my current phone number onto an account in my name I need to set up a new account (which I've done), ord...

Can’t login

I can’t login to my o2 as it says my mobile number is already registered to another account but it’s not my current email address so I can’t access it.

Inexplicable data usage messages

Got message from O2 Business on 14th Feb to say I had used 80% of my data, followed by a 100% message on the 15th even though I had turned off data. Told reset date was 7tj Mar (yesterday). Turned data on but received a message at 10.25am saying I ha...

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