Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113610 Views
  • 20 replies
  • 5 kudos

Resolved! Extra charges

I have extra charges that I want to pay now as my services have been restricted. My bill is not due for another 10 days. I've called and the automated message is I owe zero. How do I pay through my app as it is only showing device and airtime both of...

MrsJB by Level 1: Joiner
  • 52 Views
  • 3 replies
  • 0 kudos

Resolved! payment dates

I'm trying to find out if I can change my payment date, but everytime I phone I'm not getting an option to speak to anyone

shazz57 by Level 2: Apprentice
  • 50 Views
  • 2 replies
  • 0 kudos

Resolved! Kept charging after cancellation

I phoned o2 in august and cancelled my payments as I don’t use my iPad anymore. it’s now November and I’m still being charged. After phoning for the 3rd time to cancel they still have no “notes” saying I’ve ever phoned to cancel so it’s my word again...

Ross1888 by Level 1: Joiner
  • 46 Views
  • 1 replies
  • 0 kudos

Resolved! Sim

I have a Samsung Galaxy 21s, but I only have one sim, in it, I thought I required two

Tt18 by Level 1: Joiner
  • 58 Views
  • 2 replies
  • 0 kudos

Resolved! AirPods Pro

I ordered my AirPod Pros on the 5/11/2021. I still haven’t received these items.

Adam22 by Level 1: Joiner
  • 32 Views
  • 1 replies
  • 0 kudos

Resolved! I pay for my bills monthly.

My bill is due soon but I don’t have enough money to pay it. What should should I do?

SJ71 by Level 1: Joiner
  • 38 Views
  • 1 replies
  • 0 kudos

Resolved! Paying a late bill online

Somebody needs to fix the online payment system cause I’m trying to pay a bill I didn’t enough money for and it fails online all the time at the card security code area and doesn’t let you type anything in so the bill can’t be paid.

DM00SE by Level 1: Joiner
  • 50 Views
  • 1 replies
  • 0 kudos

Changing my phone number on my account

Hello, I am currently on a SIM only deal with 02. I want to move over my personal number from another provider (VOXI), fair enough I know this is possible. What I have an query with is, I want to put my old number onto 02 pay as you go. Is this possi...

gazuk2015 by Level 1: Joiner
  • 111 Views
  • 6 replies
  • 0 kudos

Resolved! Can’t access my final bill

I’ve recently ported my number to another provider and need access to my final bill, however, as the number has already ported when I log into myO2 it states that I don’t have any products. I’ve received an email from O2 that my final bill is ready t...

BSG by Level 1: Joiner
  • 59 Views
  • 2 replies
  • 0 kudos