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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 258694 Views
  • 2 replies
  • 2 kudos

Delay in upgrade

Could someone please tell me when my phone will eventually arrive 

Gillis335 by • Level 1: Joiner
  • 262 Views
  • 1 replies
  • 0 kudos

How to escalate a Fraud complaint

Hi,Can anyone help me who to contact in O2 to have a sensible conversation re a Fraudulant connection in my name and bank details?I don't pass security but the money is coming out of my bank account so I had to cancel all my direct debits with o2 (i ...

Paid bills

Hi it’s saying my bills are not paid but I paid them and they are showing on my bank account as pending. When I paid the bills online the app said it was updating

Resolved! Bill

Could you please tell me why I had to pay £150 for my phone bill when it’s never normally that much?

Replacement phone

I was promised a replacement phone on December 4th as an insurance agreement. I have has 3 messages saying that there is an incident at the warehouse. I have no access to banking, or anything personal I really need this phone. Can anyone help?

Direct debit

I need to change my direct debit details 

19Mitzy55 by • Level 1: Joiner
  • 298 Views
  • 2 replies
  • 0 kudos

sim card not registered on network

i have just inputted my sim from my samsung s23 into a new samsung s24 and it will not let me make calls. it says it is not registered on network. could you give me a solution to pet this right please

ar44 by • Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

Texts abroad

Hi, I am having an issue with not being able to receive texts when abroad and I urgently need to receive those. I have read on these forums that this is due to a spend cap setting, which i cannot change due to requiring to get a text from O2 which i ...

dante130 by • Level 1: Joiner
  • 242 Views
  • 1 replies
  • 0 kudos

Order

Good Afternoon, I placed an order with yourselves last Friday (November 29th) and have had my contract information emailed but when I check my account it says I have no products with yourselves? the order was for an iPhone 15 128 GB please let me kno...

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