Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

14 day return

Hello All, If I select to return an order under the 14 days, how long once they accept the return do I have to actually send the device? I requested the return on 22nd June, but then next day sent away for work and not back until the 14th July. Dont ...

Closed my number and my account

I closed my number with a lot of difficulty and that closed my account. They credited my account and I thought that was the end of it. Now I received another bill that i can't access as I no longer have an account. I tried reaching out to customer se...

Resolved! PAC code nightmare

I just want to cancel my subscription and get a PAC code, spent half a day but cannot get one out of O2, always a different department or we'll call you back later with one, what happened to the 2 hours max to give me a code that ofcom says they shou...

Resolved! Complicated monthly plan situation

Hi! So I was previously an o2 customer with the current iPhone I am using however since I was under 18 my mother was paying my monthly bill for me on an o2 account that only she has access to (so the direct debit came from her account but for my phon...

Resolved! Taking existing number to new contract

Hi, i have a contract running with o2 which is due to expire in a few days. I have taken out a new contract via u switch with o2 which came with a new number. I want to retain my old number and port it across to the new contract. How do i do it?

Resolved! No signal or internet access since upgrading to an eSIM

O2 offered me upgrade options and I selected the one I wanted. I could choose to have a physical sim or an eSIM. I chose the eSIM. Since then, I have no signal bars and when I try to go online without WiFi, the page won’t load informing me I’m not co...

Resolved! No Volt benefits

My Volt benefit of unlimited data has not been added to my plan. Ive contacted both O2 and Virgin Media and have emails from both parties stating my account is eligible, yet still no data boost. When I check in the O2 app I’m told “You’re not current...

Resolved! Bill

During the period from 7.1 to 9.12, I won‘t be able to use this sim card, and I will not use the data as well. Is there any way to suspend this service? Or don‘t pay the fee directly?

Resolved! Code

What is this?

Resolved! Phone contract

Hello I currently have 2 phone contracts in my name 1 is mine and the others is my daughters. Is it possible to transfer her phone to her name and remove it from my account so she is in control and can pay herself?

O2

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