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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
  • 2 kudos

Resolved! problem

I have a problem with a product and I need to speak to someone immediately

Bolt on

Hi, I’m in Bolivia so I had to pay extra for a boot on package, it says the order is complete but the mobile data is not working at all. Order number is NC124753232, added Data Roaming Zone 3 100MB .

AnnaMcC17 by • Level 1: Joiner
  • 64 Views
  • 2 replies
  • 0 kudos

Resolved! contract

I would like to come back to 02 after recently leaving. 

Canceling Airtime contract but keeping device contract.

Hi,Yesterday I got an email about planned increases and change to contract conditions. It says that I can cancel my airtime contract but keep my device contract and continue to pay it monthly. I decided to do just that as I'm paying way over the odds...

Jay2024 by • Level 1: Joiner
  • 385 Views
  • 9 replies
  • 0 kudos

Downgrading tariff

Hi there, I'm currently on a contract with unlimited calls and texts, and 30GB of data. I virtually never use even half of the 30GB. I'd like to downgrade my contract so it alings with my usage. How do I go about this? Thanks.

will345 by • Level 1: Joiner
  • 114 Views
  • 2 replies
  • 0 kudos

Upgrading

I have been offered an upgrade so on 15/11 I upgraded. I picked the phone, case and paid the upfront cost and then received an update saying they needed to check something and I would hear back within 24 hours. I still have heard anything and nothing...

Dja by • Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Changes to our Services and Prices Terms

Hi On Friday 15th November I recieved an email from 02 Stating that the Services and and Price Changes are changing. From 9th Jan 2025 I'll be moving onto the latest version of our Pay Monthly Aggrement, I am currntly paying £8.95 per month (Sim Only...

Nicoll1 by • Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

Resolved! Phone bill

I’ve been informed my phone bill will rise by £1.80 from April…my bill is currently £8.68 a month..this percentage rate rise is well above average…can you tell me why?

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