Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Missing refund

How annyoing I had order an apple plug and beats earphones in December 2023 for some resign the delivery from dpd never got delivered and got sent back. I had tired to ask on the app not helpful. Spoken to someone on the phone in jan now it’s March I...

Resolved! Same number sim

hi. I've lost my phone and I've want to keep the same number on a new SIM, but it needs my phone to get a tx with a code but I ain't got my phone. How do I keep my number without my phone.Tia

Why are O2 so determined to be unhelpful?

I am in a nightmare scenario right now and it is not helped by the fact that the only support I’m allowed to contact is the chat bot that “knows the answers to loads of questions” but unfortunately has not been programmed to recognise that the term “...

Bill's too high

HelloI wonder if you can help me.I call the payments management number to see if I could get an extension on mypayment as it really is to high for me right now but he said there's nothing he can do.was wondering how it is that he can't do nothing. Es...

Horrendous treatment

I attempted to change my tariff in January resulting in O2 accidentally disconnecting my Apple Watch, despite numerous phone calls, tweets and registering a complaint I’ve now received an enforcement notice. This is threatening my chances of getting ...

Resolved! 5 hours on hold

I have been on hold with O2 customer service for 5 hours (202) is this normal and has anyone any other ideas on how to speak to a real boy?

Resolved! Paying my bill

Paying my bill

Resolved! Bill

Hi i need extra time to pay my bill without it disturbing my phone as im deaf and it’s my life line

My mum's accounts.

Hello. My mum has several accounts on her line. She has been on the phone for the last few days for 5 or 6 hours at a time (not kidding) she paid over £100 for her different bills but it's saying 'not paid', the money has been claimed from her bank a...

Changing my payment date

I want to change my phone bills to a different date, how do I do that ?

O2

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