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Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 67578 Views
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Former Staff
  • 6388 Views
  • 12 replies
  • 4 kudos

Partner cannot get Volt benefits

We have Virgin Media at our home address. My partner has a new o2 phone contract (12 month SIMO which is an eligible price plan). We are unable to add Volt benefits to her account even though the addresses are the same on her o2 account and my Virgin...

Resolved! VM Volt SIM package, but full mobile BB allowance not showing correctly

Hi, I am a new customer through Virgin Media included in a Volt Upgrade. My O2 service came with 4Gb allowance, but the account only shows 2Gb. The Virgin agend advised that once the SIM has been activated, the 2Gb allowance would be "Supercharged" t...

A-KN by Level 1: Joiner
  • 248 Views
  • 1 replies
  • 0 kudos

volt up grade

hi o2 contract started 16/1/24 with 250gb data as virgin broadband tv and land line no installed and activated until 15/3/24 can you now update data to unlimited. I pay for m500 volt for virgin and as per their phamplet this should now be doubled as ...

Virgin Media package deal missing my o2 SIM?

Hi, can any of the team help me with the following please? I recently renewed my home Phone/Broadband/TV package with VirginMedia when a sales person rang me offering the same package I was on for more or less the same price, she also promised I woul...

JP2024 by Level 1: Joiner
  • 466 Views
  • 5 replies
  • 0 kudos

Resolved! Check account is actually cancelled?

Helloi cancelled my volt account last October when I changed my virgin media package, everything was fine (I thought)until todayi got an alert on my credit checking app saying my O2 account was reactivated…I never asked for this, I have no account wi...

Faerie by Level 1: Joiner
  • 593 Views
  • 7 replies
  • 0 kudos

Account

Recently moved house & virgin media offered me a new deal with the sim still included, it’s now saying I’ve used to data but I haven’t had my personal data on for days as I only use WiFi. Last time I checked I have over 6gb left. I’ve logged on and i...

Briony1 by Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

cant access 02

i recently had account swapped from virgin to O2. im trying to find when my contract is due to end, however cant access my old virgin account, cant access my O2 account. cant call from mobile as its broken. dont have landline. chat bot is useless.

millie110 by Level 1: Joiner
  • 442 Views
  • 4 replies
  • 0 kudos

Resolved! How do I request free wifi booster

I have the Volt boost package as I have both o2 and virgin media. I need wifi boosters for my home. Can you please tell me how I get these?

Evielb by Level 1: Joiner
  • 728 Views
  • 7 replies
  • 0 kudos

Resolved! Volt

How do I get my boosters to increase WiFi coverage In my home