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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12 replies
  • 4 kudos

Cancel Contract

Hi, I had a deal with Virgin that was a tie in to an O2 contract. The O2 sim has never been used therefore I can’t use the texts to access the account and cancel the contract. I appreciate giving 30 days notice is required despite the contract being ...

MarkHood by Level 1: Joiner
  • 1 replies
  • 0 kudos

Charged phone call i didnt make

Ive been overcharged phone calls on my recent phone biLl of 150 pounds to some calls to some number in armenia . I didnt make these calls. Can you help

Steve39 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Virgin boosters required

Hello,I have badging Wi-Fi, which is not very good in my house. I am also an O2 customer. I was told that I can receive free Wi-Fi boosters for my house. Please can you let me know how I do this

Volt not working

Hi, I've had virgin and 02 for about 5 months now. I still haven't got my volt benefits. Every time.i click on my Virgin media app to see what happening with it it says oops.somthing went wrong. When I try on o2 it says your all set and it will be wo...

Grant87 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Volt Double Data not Activated

Hi all, Recently changed my contract to O2 due to the double data volt boosts and free roaming charges. However, I’ve now had my new contract a little over 6 weeks and my volt benefits don’t seem to be getting activated. I’ve spoken to O2 and they’ve...

O2 Account VOLT

Good Morning, 7 Days ago I set up a VOLT account, you provided me with a validation link via email. However, it is saying my account number and Postcode are wrong. Therefore I now have a physical SIM, but the O2 account states I have no products with...

SheenoW by Level 1: Joiner
  • 1 replies
  • 0 kudos


it won’t let me get the travel zone 2 bolt on through messages or on the app?

chloe45 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hi , I can’t have access to my o2 account because I don’t know where you send the 6 digit text code, I can’t have access to that telephone number .