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Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by O2 Social Media Team
  • 15264 Views
  • 32 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

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Martin-O2 by Community Manager
  • 1211 Views
  • 3 replies
  • 4 kudos

Resolved! Keeping existing number

I have just changed from Virgin mobile to O2 and I am currently waiting for my sim. When changing I was asked by Virgin whether I wanted to keep my phone number to which I said yes. He said he had sorted that for me. The emails from O2 have a new num...

Graham8 by Level 1: Joiner
  • 458 Views
  • 5 replies
  • 0 kudos

Resolved! Have Virgin Media and O2 but still no Volt benefits

We have had both VM full packages and O2 for years now. Weeks ago, we signed up, via O2 for Volt. A month later still nothing. Still same VM broadband speed, still no enhancement of O2 phone account. Tried several times to contact the uncontactable V...

Linton by Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

Resolved! Premise Address for Volt between O2 and VM

Hi All, I have joined O2 and have been a VM customer for many years.I get the message that either my Volt is active or there is no VM at my address. When see the address O2 has for me, it slightly differs by one line, the way that VM handles it again...

captHedge by Level 1: Joiner
  • 227 Views
  • 2 replies
  • 0 kudos

Resolved! Porting issue

Agreed to move from Virgin Media to o2 told number would port over automatically just put new o2 sim in. Four days on and still no sign of my old number. Help!

Mjustme by Level 1: Joiner
  • 215 Views
  • 1 replies
  • 0 kudos

Resolved! Charged without agreement

We only agreed to start use your SIM card from 20Jul. But now was charged since today. Even I don’t receive the SIM catd.

YmPatsy by Level 1: Joiner
  • 169 Views
  • 1 replies
  • 0 kudos

Resolved! Volt

Hi all.My volt as upgrades on virginmedia, but nothing on my o2 account,Please advise.

Wayne63 by Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos

Resolved! My O2 Data doesn't added

Hi Team, I am O2 customer and Virgin customer as well. the Virgin broadband was double up the speed, However my O2 data is not double up, Could some one help? thanks

Hody by Level 1: Joiner
  • 471 Views
  • 8 replies
  • 0 kudos

Resolved! Can you have multiple phone contracts with volt benefits

I'm looking to move my wifes contract to O2. I'm currently with O2 and get Volt benefits because we have Virgin tv ect. If I move my wife will she also get the benefit of double data and free roaming in the US?

shack69 by Level 1: Joiner
  • 237 Views
  • 2 replies
  • 0 kudos

Resolved! Speed on my phone

Can somebody help me I have Virgin broadband with an O2 phone contract I applied for the Vault speed but I have noticed there is no speed upgrade on my A12 Samsung phone phone where it has upgraded on my PC and other phone

Pops375 by Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos