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Forum Posts

Bigger benefits – Just for being with both Virgin Media and O2

Hi members, We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us. When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the...

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Dave-O2 by Former Staff
  • 13021 Views
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Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

UPDATED on 19/2/25 to ensure Volt benefits are up to date. Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2. Whether you're an O2 cust...

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Chris_K by Former Staff
  • 231292 Views
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Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 14042 Views
  • 12 replies
  • 4 kudos

How to cancel a SIM that I have never used

Hi, I was recently pressured by a pushy Virgin Media sales person who cold-called me when I was at a low ebb, suffering with anxiety and depression. She talked me in to taking out a package upgrade that is not suitable for me, despite me saying that ...

MF3 by Level 1: Joiner
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  • 5 replies
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Resolved! Account says Volt eligible but benefits not added and travelling in 5 days!

Thanks in advance for any help/guidance.I took out an O2 contract on 29 June and Virgin Media went live at the same address on 15 July (VM account is in my husbands name)I contacted 202 to get Volt activated and gave them all the VM details that they...

RKC by Level 1: Joiner
  • 1499 Views
  • 6 replies
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Virgin Media o2 volt info please

Hi all - ive just been upgraded to 1gb speed with vm and also had to join o2. i now have a free txt and talk bundle with 25g data allowance. Now i though i was going to get an o2 sim for my mobile phone so i could use my allowance on that but i never...

Volt Benefits

Been 2 weeks since new contract started but no Volt Benefit's has anybody had problems with Volt Benefit's

Bond by Level 1: Joiner
  • 1714 Views
  • 2 replies
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Multiple in-app, texts and emails saing my data is gone but in fact there's Volt data left

I run four phones under one account, me plus my three children. We all benefit from VOLT addon which doubles our data. However, the thresholds for data alerts (80% and 100%) are based on the O2 component of the data hence we get loads (and I mean LOT...

Volt/02 sim

I am a virgin media customer and went through the app to order 02 sim, sim hasn't arrived and can't find out what's happening, I'm very confused, please help

Mike652 by Level 1: Joiner
  • 2389 Views
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2 x O2 accounts and 1 Virgin account

I'm trying to untangle the mess of being sold a 2nd O2 SIM only account through Virgin last May, in order to get the Volt Broadband discount, even though I already have an O2 account (which was previously a Virgin Media account). The new O2 SIM I was...

MellyL by Level 1: Joiner
  • 578 Views
  • 1 replies
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VOLT Benefits not added

Looks like I'm the latest person to have issues getting their Volt benefits added to their O2 account - I've called Virgin & O2 multiple times, each time being told 'yes, you're eligible, you need to wait 14 days'. It's been over 4 weeks... Can anyon...

KKC_UK by Level 1: Joiner
  • 2686 Views
  • 3 replies
  • 1 kudos

Volt activation

I am now on my 4th “ it will take 14days to activate “ period…I know it’s a benefit and not part of my contract but come on O2 . My account says I am eligible but still nothing …..

Nick661 by Level 1: Joiner
  • 2741 Views
  • 9 replies
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Resolved! Volt

How can you tell if your Volt benefits are added ? I need to know if I can use my phone in Turkey

Anddyd by Level 1: Joiner
  • 3202 Views
  • 2 replies
  • 0 kudos