17-07-2018 11:02 - edited 17-07-2018 11:03
Hi all, welcome to the My O2 board!
If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in our dedicated Business Customers board!
You can check out the below info created by our community members to help with frequently asked questions around My O2:
Account, billing and leaving O2:
- Leaving O2. How do I get a PAC code? by MI5
- How do I cancel my contract? by davethorp
- How do I unlock my phone on PAYM or PAYG? by MI5
- How can I pay my bill? by Cleoriff
- Guide to monthly payments by jonsie
- How do I use the My O2 website? by PhoneChanger
- How do I get to the 'Download Bill' page? by gmarkj
- How does O2 Refresh work? by lovemyphone
Understanding your bill - charges and discounts:
- Why have I been billed for premium texts? by Adamtemp64
- Higher charges from texting? Check this guide by MI5 on accidental MMS sending and how to avoid it
- Where is my discount? by MI5
- O2 Open & Friends and Family discounts - how to sign up by MI5
Get involved: if you feel inspired and have any ideas on new help content to add to the above list, or if you'd like to create your own how-to guide, let us know! Thanks everyone who have already contributed on the above list - it is much appreciated.