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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Staff contract contact number

I am a retired o2 manager. My staff contract is due to end and I can find no contact details to discuss my renewal. Customer services were no help. Any help please

Resolved! Contacting customer services

Really struggling! need to remove spend cap can't get in touch as constantly told to go to My o2, given an option of buying a bolt on then get a message as more info is needed, the number given doesnt work and the other option takes me back to 202 wh...

Resolved! Missing bill

I’m missing a bill from Sep 2019. Somehow is not listed for download among the available ones. Thanks

Resolved! Claim huawei gt2 smart watch

I try to make claim huawei gt2 smart watch but they ask invoice/recipt where can i get

Claiming free gift

I cant find my invoice number to claim my free gift online, any help is appreciated

Changing email

Want to change my email address

Number barred for no reason?!

Help! Had a text off O2 saying "O2: You have previously received a text advising that you have been sending a significantly high number of texts which is against our terms and conditions. Additional information is available from our website https://w...

Resolved! How can I cancel my contract?

There's really no clear indication of where and how to cancel my contract with 02.

Resolved! Trouble tracking and finding my order :/

I've ordered a new phone Monday for it to be delivered today (Wednesday 08.07.2020) but I can't find my order in my recent orders? I only have a reference number?? is it because I didn't have an account before ??

Order Delivery Address

I placed an order and just now got confirmation that its been dispatched. Its given me a code but not a courier name. I was also told I could change my delivery address (due to covid stuff) if i contact the courier but A) I dont know what courier it ...

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