cancel
Showing results for 
Search instead for 
Did you mean: 

Block my sim card through my o2

mich
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I have another sim card that I have billed to my account but my ex partner uses I'm no longer with that person but they still have the sim card how do I block the sim card so that person cant use it anymore
Message 1 of 5
483 Views
4 REPLIES 4

madasaf1sh
Level 47: Going Places
  • 2986 Posts
  • 24 Topics
  • 506 Solutions
Registered:
@mich,

You will need to contact o2, and they will block the simcard and reissue a sim card to you.

You will need to continue to pay for that numbers until the minimum term is complete, or pay off the contract and terminate it, by giving 30 days notice

The best number to use is 0800 587 4005 or try live chat (only available if an agent is available) at o2.co.uk/contactus (it will appear on the page if available)
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Message 2 of 5
479 Views

mich
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you for your help I thought there might be an easier way instead of contacting o2 appreciate your comments
Message 3 of 5
477 Views

Cleoriff
Level 94: Supreme
  • 103597 Posts
  • 780 Topics
  • 4832 Solutions
Registered:

@mich 

If you want to cancel the contract, look at this guide. You will still be liable for outstanding charges though

Guide: Cancelling Your Contract 

However, as you have two contracts on your account, you will still have to contact O2

Numerous numbers here Guide: Coronavirus Community Help and Support 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Message 4 of 5
463 Views

O2Tracey
O2 Support
O2 Support
  • 103 Posts
  • 2 Topics
  • 3 Solutions
Registered:
If you pop into store with your driving licence or passport they can issue you with a new SIM with that number on and advice you of your options
Message 5 of 5
406 Views