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Your Passkey wasn't verified

Rhino1
Level 1: Joiner
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on ‎03-12-2025 21:08

on ‎03-12-2025 21:08

When I log in into my O2 app it asks for the PIN. I enter it and I log in into my account without any problem. But sometimes instead of the PIN it asks for my email address, and when I do that a message comes up saying that “Your passkey wasn't verified.” Then I click on “Sign in another way”. I receive a link to verify my email address. I click on the link to verify the email address and then I return to My O2 app. I enter the PIN and log into the account. Since my email address has been verified and I have already setup a PIN why it asks me again and again to verify my email address?

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MI5
Level 94: Supreme
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on ‎03-12-2025 21:18

on ‎03-12-2025 21:18

@Rhino1 

It's due to changes that O2 made to the login process,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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